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Eric Ahart
Eric Ahart at Joe Machens Capital City Ford

Eric Ahart

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.5
24 Reviews
4.5

24 Reviews

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24 Reviews of Eric Ahart

May 09, 2026

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Employee Rating

Very thorough gave great review and great advice. Eric as always very professional and polite to work with. Gave me update during the servicing as well. More

by Ann-Marie Smith
Recommend Dealer
Yes

Other Employees Tagged: Eric Ahart

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May 07, 2026

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ty to all crew who wored on my f-150 love my t4ruck n staff ty to all More

by master_hippy3
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adam Rodriguez, Michael Bateman, Ryen Hatfield, Mike Nowicki, Bryan Wyatt

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May 07, 2026

Joe Machens Capital City Ford responded

It’s great to hear you’re loving your Ford F-150 after our team worked on it. We’re glad the staff could help. Feel free to reach out whenever you need us again.

April 30, 2026

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Employee Rating

RYEN was great to work with thru the entire process. He always does a great job. More

by lbrandt1
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Stegeman, Kevin Osborne, Harold Love, Adam Rodriguez, Ryen Hatfield, Bryan Wyatt

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May 01, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting Ryen’s assistance during your Ford Expedition Max service. We’re pleased he provided reliable support throughout the entire process. We look forward to helping you with any future maintenance needs.

April 27, 2026

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The recall for a software update was completed in a reasonable amount of time. The check-in process was fast and the recall for a software update was completed in a reasonable amount of time. More

by gjc9949
Recommend Dealer
Yes

Other Employees Tagged: Eric Ahart

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Apr 27, 2026

Joe Machens Capital City Ford responded

It’s great to hear our team handled your Ford Expedition software update recall efficiently and provided a fast check-in. Thank you for the five-star rating!

April 24, 2026

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It was quick. Erica was knowledgeable made the correct decision and solved my issue. Overall experience was good More

by Ann-Marie Smith
Recommend Dealer
Yes

Other Employees Tagged: Eric Ahart

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Apr 24, 2026

Joe Machens Capital City Ford responded

We’re glad Eric helped you get back on the road quickly with the right solution for your Ford Escape. It’s wonderful to hear the experience was positive. Thank you for choosing us for your service needs.

April 17, 2026

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Long wait. I waited 2 hours for an oil change that was only supposed to take 1 hours. More

by acie.hunter
Recommend Dealer
No

Other Employees Tagged: Eric Ahart

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Apr 22, 2026

Joe Machens Capital City Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

April 15, 2026

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Very good service, Well informed about the problem. Repairs we're done on time Thanks More

by NBAKER416
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Workmanship
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Recommend Dealer
Yes
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Apr 15, 2026

Joe Machens Capital City Ford responded

We appreciate the 5-star review. We’re pleased to hear our team, especially Eric, kept you informed about the needed repairs and completed everything on schedule. Thank you for choosing us for your Lincoln service.

April 11, 2026

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Unable to figure out my problem. After several visits Eric is still working with me to try to figure out this problem. I will update my review once this problem has been solved. More

by homeentertainmentservices
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eric Ahart

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Apr 16, 2026

Joe Machens Capital City Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. GSM - Harold Love hlove@machens.com

April 11, 2026

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I went in because Ford tech support was insistent that I must get the newest version of SYNC updated to solve all of my problems, turns out they had no clue what they where talking about but the guys at Cap More

by MARYE.CHRISTOPHER
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

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Apr 11, 2026

Joe Machens Capital City Ford responded

We appreciate you sharing how Michael and the service team resolved your SYNC issues and reset your Ford Escape app. Thank you for the positive review. Safe travels!

April 07, 2026

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Employee Rating

Over priced and incompetent. The parts were twice as much as I could have brought them elsewhere. The labor charged was more than flat rate. I had to have the vehicle towed back More

by BMAC1150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 10, 2026

Joe Machens Capital City Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. GSM - Harold Love hlove@machens.com

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