Bryan Wyatt

Got me in even though I didn’t have an appointment thanks a bunch. I appreciate it a bunch. I appreciate it More

by BECKYKROLL348 Verified Customer Verified Customer

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At first Wyatt seemed helpful. However after a few days became unhelpful. Getting a rental car was a massive hassle and we still didn't get one. They couldn't recognize the problem However after a few days became unhelpful. Getting a rental car was a massive hassle and we still didn't get one. They couldn't recognize the problem and after a handful of back and forth calls we finally got our car back with the same issue and with a floorboard full of water. Very unprofessional. More

by Fisheralan325 Verified Customer Verified Customer

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The service people were great! The service time was good. The notifications for service is appropriate. The service time was good. The notifications for service is appropriate. More

by glorybee44 Verified Customer Verified Customer

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My car was forgotten about until 4pm when my appointment was at 7:15am. Said parts would be ordered and car could be back in this week and have heard nothing. was at 7:15am. Said parts would be ordered and car could be back in this week and have heard nothing. More

by mcquaide07 Verified Customer Verified Customer

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Always greeted by professional and courteous staff who aim to assist with any problem i may have or any routine services needed. aim to assist with any problem i may have or any routine services needed. More

by KEMPKB602 Verified Customer Verified Customer

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Wyatt was really helpful in getting me schedules and serviced. He offered schedule options, gave me cost estimates, and communicated service updates. I know that my Ford will be serviced right and I fee serviced. He offered schedule options, gave me cost estimates, and communicated service updates. I know that my Ford will be serviced right and I feel the staff at Joe Machens Capital City Ford value my wife and me as customers. More

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Made a scheduled appointment 3 weeks in advancefor items that are on recall to include the back door latch. My vehicle was kept for two days I missed work and lost money for only one item to be fixed and my that are on recall to include the back door latch. My vehicle was kept for two days I missed work and lost money for only one item to be fixed and my door latch is still broken. Wyatt did not respond to text messages that he initiated as a way to get updates. When calling it was hard to get through and he never knew what was going on with my car or when it would be complete. For having a scheduled service 3 weeks in advance I would think customer service would have some kind of an idea of how long it would take, especially for standard recall items needing fixed. I will never trust this place again More

by kimberlyjoystrom Verified Customer Verified Customer

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Capital city ford has the absolute best sales team that I have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. have ever bought from. From the salesman,sales manager and the F&I team. It was a pleasure to do business with these guys. More

by one4speedon2wheels Verified Customer Verified Customer

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Went for automatic transmission oil and filter change. A couple days later the splash shield underneath the transmission came undone while traveling at night, during a storm and out of town. It appeared t A couple days later the splash shield underneath the transmission came undone while traveling at night, during a storm and out of town. It appeared the shield was not properly reinstalled. More

by kschie01 Verified Customer Verified Customer

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Bryan kept me informed in a timely manner. He also took care of a couple of recalls in addition to original reason for visit thus saving me additional visits. It was a very satisfying experien He also took care of a couple of recalls in addition to original reason for visit thus saving me additional visits. It was a very satisfying experience. More

by rumdo Verified Customer Verified Customer

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