Bryce Shibata

I’ve brought my 2006 Tundra to Maita Toyota to be serviced since 2008 when I purchased the vehicle. This is the first time I’ve felt like I received sub standard service from the service department. serviced since 2008 when I purchased the vehicle. This is the first time I’ve felt like I received sub standard service from the service department. I brought my vehicle in for a 145000 mile service and also a problem with the internal engine air pump. My check engine light also came on that same day. I was able to talk to the shop manager, and he seemed to agree that there was a problem with the air pump. I waited about three hours and was informed by my service advisor that they had run the codes on the check engine light. He told me it showed a catastrophic failure of my transmission. I’ve never had any trouble …noise, slipping, non shifting with my transmission. I asked the advisor if it could be anything else … computer control module, wiring connections? He said, “They have to go by what the code says on the check engine light”. I agreed to the re-manufactured transmission. I was given a loaner to get home. I came back the next day and rented a vehicle. Approximately seven days later my truck was ready. I had the vehicle three days, less than one hundred miles driven, the check engine light comes on. I bring the vehicle back to the dealership. The diagnostics reported a shift solenoid problem. They reset engine light and did more testing. To make a long story short they kept my vehicle for about eleven days doing diagnostics. I did come in and talked with a manager, I think his name was Norbert. I told him what was going on and he said he would try to expedite things. I was given a loner vehicle during this time for which I was very appreciative. In retrospect I wish I would have had a second opinion on the transmission replacement. So far since getting the vehicle back the check engine light has not come on. I don’t feel like I was kept informed during this repair. I feel less confident that other diagnostics were not performed before announcing a catastrophic transmission failure. Donovan M. Ward More

by DMWARD52 Verified Customer Verified Customer

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Service was very timely, agent was really helpful and got all the info I needed. all the info I needed. More

by margeginsburg5 Verified Customer Verified Customer

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This organization appears to have a great efficient system. I’m very happy with my decision to come to Maita Toyota in Sacramento system. I’m very happy with my decision to come to Maita Toyota in Sacramento More

by JMANNING79 Verified Customer Verified Customer

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Very efficient and friendly staff at this Toyota Dealership. The facility is spacious and attractive! Dealership. The facility is spacious and attractive! More

by r.brumbaugh Verified Customer Verified Customer

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Amazing dealership always professional and timely with your service needs! I take my Toyota vehicles here for all my needs and recommend anyone to do the same! your service needs! I take my Toyota vehicles here for all my needs and recommend anyone to do the same! More

by joseph.denigris Verified Customer Verified Customer

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Been going to Maita Toyota for Service since early 2008 when we first bought my Wife's new Camry Hybrid Platinum. During this period I have only had a grand total of (5) five different Service Advisors: On when we first bought my Wife's new Camry Hybrid Platinum. During this period I have only had a grand total of (5) five different Service Advisors: One retired, one transferred to another unit in Maita, one is now the Service Drive Manager and the other is now the General Service Manager @ Maita Toyota Sacramento. Bryce Shibata is my current Service Advisor and he has the same drive and determination as the others. He also excels in Customer Service which is a huge quality to have in my book. Now when I need to get in, I email Bryce and he prepares an estimate based upon his review of the specific car file for my vehicle(s) including his recommendations. I plan to stay with Bryce until he too gets promoted. Maita must be a great company to work for also as judged by the longevity and career development of these fine Gentlemen More

by NascarBilly Verified Customer Verified Customer

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This is one of the best dealerships that I have ever been to when it comes to the service department. I am so glad that you rent cars now so that I do not have to depend on anyone to get me back and forth t to when it comes to the service department. I am so glad that you rent cars now so that I do not have to depend on anyone to get me back and forth to get my car to and from service. More

by rbrjackson Verified Customer Verified Customer

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No communication more seulation of the issue for weeks and I was actively trying to reach out. I will never take my Fleet vehicle to this location again. They lost our key worst service and I was actively trying to reach out. I will never take my Fleet vehicle to this location again. They lost our key worst service More

by corena.mcneil Verified Customer Verified Customer

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Great service, timely, café available, free coffee, friendly staff, waiting area comfortable, plenty of seating friendly staff, waiting area comfortable, plenty of seating More

by TIGERANGEL690 Verified Customer Verified Customer

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The staff were very kind and professional. I had a good experience and I’m happy with their service. I had a good experience and I’m happy with their service. More

by niazinazila Verified Customer Verified Customer

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