Bryce Shibata

Maita Toyota of Sacramento responded

Thank you for the wonderful feedback! We’re glad to hear you found our process efficient and that you’re happy with your decision to choose Maita Toyota of Sacramento. We truly appreciate your business and look forward to serving you again!

Maita Toyota of Sacramento responded

Thank you for the great feedback! We’re happy to hear that our team was efficient and friendly and that you enjoyed the spacious, welcoming facility. We appreciate you choosing Maita Toyota of Sacramento and look forward to seeing you again!

Maita Toyota of Sacramento responded

Thank you so much for your kind words and for continuing to trust Maita Toyota with your Toyota vehicles! We’re thrilled to hear that you consistently find our team professional and timely. Your continued loyalty and recommendation mean a great deal to us, and we truly appreciate you choosing Maita Toyota for all of your service needs. We look forward to taking great care of you and your vehicles for many years to come!

Maita Toyota of Sacramento responded

Thank you so much for sharing such thoughtful feedback and for being part of the Maita Toyota family since 2008. Nearly two decades of continued trust and loyalty means a great deal to us, and we’re honored that you’ve continued to bring your vehicles to our team throughout the years. We’re especially happy to hear that Bryce Shibata has continued the tradition of excellent service you’ve come to expect. His dedication to reviewing your vehicle history, preparing detailed estimates, and providing thoughtful recommendations is exactly the kind of personalized service we strive to deliver. We’ll be sure to share your kind words with Bryce. It’s also wonderful to hear your observations about the longevity and career growth of our team members. We truly value our employees and are proud when they have the opportunity to grow their careers with Maita Toyota. Thank you again for your many years of loyalty and for trusting us with your vehicles. We look forward to taking care of you for many more years to come!

Maita Toyota of Sacramento responded

Thank you for sharing such wonderful feedback! We’re thrilled to hear that you consider our service department one of the best you’ve experienced. We’re especially glad that our rental car option has made your service visits more convenient and allowed you to maintain your independence without having to rely on others for transportation. We truly appreciate your continued trust in Maita Toyota and are grateful for the opportunity to care for your vehicle. We look forward to providing you with the same great service on your future visits!

Maita Toyota of Sacramento responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the frustration you experienced while trying to get updates on your fleet vehicle. Waiting weeks for resolution while actively attempting to reach our team is understandably unacceptable and not the level of service we strive to provide. We also sincerely apologize for the issue involving your vehicle key. We understand how concerning and inconvenient that can be, especially when you were already dealing with an unresolved issue. Your feedback regarding the communication, delays, and handling of your vehicle will be passed along to our management team for review. We regret that this experience has caused you to lose confidence in our dealership and appreciate you taking the time to share your concerns.

Maita Toyota of Sacramento responded

Thank you for the wonderful feedback! We’re glad to hear you had a great experience with our team. It’s great to know that you found our service timely, our staff friendly, and our waiting area comfortable. We’re also happy you enjoyed the café and complimentary coffee while you waited. We truly appreciate your business and look forward to welcoming you back!

Maita Toyota of Sacramento responded

Thank you for your kind words! We’re so glad to hear that you had a positive experience and that our team was able to provide kind and professional service. We truly appreciate your business and look forward to serving you again in the future!

Maita Toyota of Sacramento responded

Thank you for your kind words and for recognizing our team! We’re happy to hear you had a good experience with our staff and received great service. We truly appreciate your support and look forward to serving you again. Thank you for choosing Maita Toyota Sacramento!

Maita Toyota of Sacramento responded

Thank you so much for your wonderful review! We’re thrilled to hear you were happy with your car service and that our team took the time to explain everything clearly. We’re also glad we could get your vehicle ready so quickly. Thank you for choosing Maita Toyota Sacramento—we truly appreciate your business!