Bryce Shibata

Been going to Maita Toyota for Service since early 2008 when we first bought my Wife's new Camry Hybrid Platinum. During this period I have only had a grand total of (5) five different Service Advisors: On when we first bought my Wife's new Camry Hybrid Platinum. During this period I have only had a grand total of (5) five different Service Advisors: One retired, one transferred to another unit in Maita, one is now the Service Drive Manager and the other is now the General Service Manager @ Maita Toyota Sacramento. Bryce Shibata is my current Service Advisor and he has the same drive and determination as the others. He also excels in Customer Service which is a huge quality to have in my book. Now when I need to get in, I email Bryce and he prepares an estimate based upon his review of the specific car file for my vehicle(s) including his recommendations. I plan to stay with Bryce until he too gets promoted. Maita must be a great company to work for also as judged by the longevity and career development of these fine Gentlemen More

by NascarBilly Verified Customer Verified Customer

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This is one of the best dealerships that I have ever been to when it comes to the service department. I am so glad that you rent cars now so that I do not have to depend on anyone to get me back and forth t to when it comes to the service department. I am so glad that you rent cars now so that I do not have to depend on anyone to get me back and forth to get my car to and from service. More

by rbrjackson Verified Customer Verified Customer

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No communication more seulation of the issue for weeks and I was actively trying to reach out. I will never take my Fleet vehicle to this location again. They lost our key worst service and I was actively trying to reach out. I will never take my Fleet vehicle to this location again. They lost our key worst service More

by corena.mcneil Verified Customer Verified Customer

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Great service, timely, café available, free coffee, friendly staff, waiting area comfortable, plenty of seating friendly staff, waiting area comfortable, plenty of seating More

by TIGERANGEL690 Verified Customer Verified Customer

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The staff were very kind and professional. I had a good experience and I’m happy with their service. I had a good experience and I’m happy with their service. More

by niazinazila Verified Customer Verified Customer

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Good castmer and have good worker team thank you maita Toyota team secramento for good service Toyota team secramento for good service More

by YAHYA12754 Verified Customer Verified Customer

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I'm so happy for my car service, he explained to me about everything to my car, is ready so fast, thanks everyone in.maita Toyota Sacramento, everything to my car, is ready so fast, thanks everyone in.maita Toyota Sacramento, More

by MARIADELAINEZ Verified Customer Verified Customer

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Bryce really took care of my Prius on the last visit to Maita Toyota. He reviewed my battery after its diagnostic and was very helpful in having it replaced under warranty. Bryce took extra time to help my Maita Toyota. He reviewed my battery after its diagnostic and was very helpful in having it replaced under warranty. Bryce took extra time to help my family and I to have the performance that Toyota expects out of it's vehicles. His communication was clear, prompt, detailed, and made all of the difference in helping me understand the situation. I'm more likely to consider Maita Toyota for future repairs and business due to Bryce's help. What I would change about this experience is 1 thing. My air and cabin filters are checked as part of my visit. If I were told before my appointment, "If necessary do you want your filters replaced?" I would answer yes and gladly pay for them. You guys are already doing the work to check their condition. You could put in the new filter instead of taking the time to put the old filter back in. It keeps you guys moving and keeps customers coming back for more due to establishing some sense of good nature. Charging for this keeps me more open to private shops for major work vs the dealer's service department. Thinking that Toyota's mechanic's can fix my car is something I'd be persuaded to do more if I knew they weren't trying to make money on me. This is the MAIN point. If I think a dealer will charge me more for the smallest thing then why would I trust them for just normal reasonable repair rates? Charging for installation of filters sends the wrong message when you're trying to persuade people to trust you and bring their cars back in for service. More

by alxagra8 Verified Customer Verified Customer

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Please eliminate the use of the virtual assistant. Can’t we have a real human being answer the phone? They are much more adept at handling appointments, quest, etc. Can’t we have a real human being answer the phone? They are much more adept at handling appointments, quest, etc. More

by frjsj1 Verified Customer Verified Customer

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My experience was excellent. Quick and easy. Professional staff were very helpful. I would recommend this dealership absolutely Quick and easy. Professional staff were very helpful. I would recommend this dealership absolutely More

by tcook1841 Verified Customer Verified Customer

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