Bryce Shibata

Bryce really took care of my Prius on the last visit to Maita Toyota. He reviewed my battery after its diagnostic and was very helpful in having it replaced under warranty. Bryce took extra time to help my Maita Toyota. He reviewed my battery after its diagnostic and was very helpful in having it replaced under warranty. Bryce took extra time to help my family and I to have the performance that Toyota expects out of it's vehicles. His communication was clear, prompt, detailed, and made all of the difference in helping me understand the situation. I'm more likely to consider Maita Toyota for future repairs and business due to Bryce's help. What I would change about this experience is 1 thing. My air and cabin filters are checked as part of my visit. If I were told before my appointment, "If necessary do you want your filters replaced?" I would answer yes and gladly pay for them. You guys are already doing the work to check their condition. You could put in the new filter instead of taking the time to put the old filter back in. It keeps you guys moving and keeps customers coming back for more due to establishing some sense of good nature. Charging for this keeps me more open to private shops for major work vs the dealer's service department. Thinking that Toyota's mechanic's can fix my car is something I'd be persuaded to do more if I knew they weren't trying to make money on me. This is the MAIN point. If I think a dealer will charge me more for the smallest thing then why would I trust them for just normal reasonable repair rates? Charging for installation of filters sends the wrong message when you're trying to persuade people to trust you and bring their cars back in for service. More

by alxagra8 Verified Customer Verified Customer

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Please eliminate the use of the virtual assistant. Can’t we have a real human being answer the phone? They are much more adept at handling appointments, quest, etc. Can’t we have a real human being answer the phone? They are much more adept at handling appointments, quest, etc. More

by frjsj1 Verified Customer Verified Customer

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My experience was excellent. Quick and easy. Professional staff were very helpful. I would recommend this dealership absolutely Quick and easy. Professional staff were very helpful. I would recommend this dealership absolutely More

by tcook1841 Verified Customer Verified Customer

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All the employees are very helpful to salve my car problems , they give me a good advice problems , they give me a good advice More

by Abel Dimayuga Verified Customer Verified Customer

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Bryce and Maita Toyota took care of my vehicle in a timely manner. I’m satisfied. timely manner. I’m satisfied. More

by lzbthstevenson Verified Customer Verified Customer

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Bryce remembers me and he keeps me informed regarding anything unusable that is needed regarding service. Short chats as friends. Fantastic waiting area and kiosk. anything unusable that is needed regarding service. Short chats as friends. Fantastic waiting area and kiosk. More

by melmeeks42 Verified Customer Verified Customer

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Recently, I took my truck in to be serviced and made a Toyota. When I got home, I opened the hood and saw that they left two caps off of two hoses, so I replaced them then whoever worked on my car had ver Toyota. When I got home, I opened the hood and saw that they left two caps off of two hoses, so I replaced them then whoever worked on my car had very filthy hands and for some reason they touched the paint all over the place. But I will tell you this my air conditioner works well now. I also want to say that I recently called your parts department asking for a tailgate cable support. Instead of helping me order it she told me to go online well when I did go online I found it for half the price somewhere else and it was unoriginal Toyota part More

by midtown007 Verified Customer Verified Customer

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Professional, efficient and friendly! This is an excellent dealership that I would highly recommend to anyone. This is an excellent dealership that I would highly recommend to anyone. More

by judymaben Verified Customer Verified Customer

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Maita is the BEST dealership I have ever dealt with since buying my first new car in 1968. You have knowledgeable and friendly intake personnel. and a Fantastic waiting room area. since buying my first new car in 1968. You have knowledgeable and friendly intake personnel. and a Fantastic waiting room area. More

by melmeeks42 Verified Customer Verified Customer

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Excelente service Give him a raise, he did great, I love Maita Toyota, I recommend it Maita Toyota, I recommend it More

by gonzalez1013@att.net Verified Customer Verified Customer

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