C.J. Overman
C.J. Overman at Ken Ganley Ford Parma

C.J. Overman | Page 14

Sales Associate

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
175 Reviews
4.9

175 Reviews

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175 Reviews of C.J. Overman

October 19, 2022

Dealership Rating
Employee Rating

Dave and the staff in services is great- just last few times it’s taken 6 days to get service completed due to short staff Working with cj was a dream when I got a new car More

by JILL_CASTER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Nick Feruito , Dave Moga

Oct 20, 2022

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

October 16, 2022

Dealership Rating
Employee Rating

Have been coming here for 25 years and love them. Never had any problems or complaints and would never go any where else. More

by sressedout
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Nick Feruito

Oct 17, 2022

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great customer service. We thank you for choosing Ken Ganley Ford West!

July 19, 2022

Dealership Rating
Employee Rating

They did some things to help but mostly just did what they needed to do to get the sale. Price ended up higher than we originally were told, and manager was rude when we complained after the sale because More

by Paulwordell
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Ruper, Nick Feruito

Jul 21, 2022

Ken Ganley Ford Parma responded

Hello, Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future.

July 15, 2022

Dealership Rating
Employee Rating

CJ was excellent salesperson and went out of her way to make sure I had the best car buying experience!!! More

by Dani484
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2022

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well with C.J. and we hope you enjoy your new vehicle. We truly appreciate your feedback!

May 31, 2022

Dealership Rating
Employee Rating

everyone very nice,polite and helpful. very clean and comfortable atmosphere. worker keep you informed of progress. More

by millifae
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Tracy Sapienza

Jun 01, 2022

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

May 24, 2022

Dealership Rating
Employee Rating

Danny was able to get me what I wanted with the budget I had. Thank you to Ganely Ford West! More

by Shelby
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , Daniel Walker

May 25, 2022

Ken Ganley Ford Parma responded

Thank you for your business and this review, Shelby. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 10, 2022

Dealership Rating
Employee Rating

I was pleased with the way I was treated from the sales person to the sales manager. More

by albertovermanjr
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Tracy Sapienza

May 10, 2022

Ken Ganley Ford Parma responded

Albert, Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 05, 2022

Dealership Rating
Employee Rating

Very helpful and caring at first. Needed to come back in for service 2 days after purchase, which I was told was done the first time and was never done, had to come in again and wait More

by jboothe118
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Tracy Sapienza

May 07, 2022

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visits in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 29, 2022

Dealership Rating
Employee Rating

I enjoyed my experience with this Dealership. Pam my sales person was very detailed oriented. More

by jordanreighn74
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Mark Rezzano, John Ruper , Ben Bruggeman, Brandon Taylor-Mitchell, Daniel Walker

Mar 30, 2022

Ken Ganley Ford Parma responded

Jordan, Thank you for taking the time to share your thoughts on working with Pam and our team. We're glad to hear we delivered such a great experience!

Mar 30, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 27, 2022

Dealership Rating
Employee Rating

Great vibes and great customer service. They really helped me out against the odds of bad credit. More

by Ceoofbjc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Tracy Sapienza

Mar 28, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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