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C.J. Overman
C.J. Overman at Ken Ganley Ford Parma

C.J. Overman | Page 15

Sales Associate

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
168 Reviews
4.9

168 Reviews

Write a Review

168 Reviews of C.J. Overman

February 25, 2022

Dealership Rating
Employee Rating

It was in and out with no hassle. The assistant sales manager was professional and giving full details More

by patrick2grissett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Feb 28, 2022

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 19, 2022

Dealership Rating
Employee Rating

Our salesman was wonderful. John made our experience very pleasant. Thank you for making our truck buying experience an easy one. More

by branhan95
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper

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Feb 21, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

January 28, 2022

Dealership Rating
Employee Rating

The car is too expensive we can’t afford it and they refused to take it back and now we are stuck with two loans! Your vehicle has 23,000sh miles on ! We feel were rushed into buying the vehicle More

by Rmwakayila
Recommend Dealer
No

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Mark Rezzano , Brandon Taylor-Mitchell, Daniel Walker

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Feb 14, 2022

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Jan 31, 2022

Ken Ganley Ford Parma responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 15, 2022

Dealership Rating
Employee Rating

Helpful efficient and a pleasure to work with. I enjoyed my experience with Ganley Ford West More

by Grammykaypo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Mark Rezzano, Morgan Gallagher , Brandon Taylor-Mitchell, Daniel Walker

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Jan 17, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 27, 2021

Dealership Rating
Employee Rating

Ordered a Bronco in August, was delivered in December. Everything went smoothly, everyone was professional and no messing about with price or anything else. A great experience. More

by ron.faenza
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper

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Dec 29, 2021

Ken Ganley Ford Parma responded

Thank you for your very kind review, Ron. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

December 03, 2021

Dealership Rating
Employee Rating

Ganley Ford Is Amazing, They Are Always Very Helpful And Always Going Above And Beyond ! More

by Jamietidwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman , Dave Moga, Ashley Neely

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Dec 05, 2021

Ken Ganley Ford Parma responded

Jamie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 04, 2021

Dealership Rating
Employee Rating

I was given quick and accurate and friendly service and do depend on my car More

by VincentR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Mark Rezzano, Austin Simpson , Omar Assad, Dave Moga, Ashley Neely, Brandon Taylor-Mitchell, Daniel Walker

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Nov 04, 2021

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Vincent. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

November 03, 2021

Dealership Rating
Employee Rating

Bolagi is fun to work with! Straight to the point and a great sales man! More

by bdancy530
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Mark Rezzano

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Nov 04, 2021

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ganley Ford West. Thank you, and have a fantastic day!

October 23, 2021

Dealership Rating
Employee Rating

Service department had my cor fixed the next day and was effecicient in getting my car fixed. More

by chelle10101010
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson , Dave Moga

Report | Print
Oct 24, 2021

Ken Ganley Ford Parma responded

Here at Ganley Ford West, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 05, 2021

Dealership Rating
Employee Rating

I bought a car three weeks ago yet they never filed that I traded in my old car so I’m making double payments. More

by ericshawncarney
Customer Service
Friendliness
Price
Recommend Dealer
No
Report | Print
Oct 22, 2021

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we fell short here. We appreciate your business and your review, and we believe that this issue should have been resolved by now. Please let us know if we can be of any further assistance!

Oct 05, 2021

Ken Ganley Ford Parma responded

Hi Shawn, the payoff that you signed off on stated that we have up to 20 days. This allows the dealership enough time to process the paperwork, cut a check and get the payoff to the bank / loaner. Our records show that you purchased your new vehicle on September 22 and that the payoff was made on October 4 (which was yesterday, and 12 days since purchase). If you did in fact make any additional payments since then, then they should refund that payment to you because we paid off what was owed as of 9/22/2021. Please let us know if there’s anything else that we can do to help! Thanks!

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