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C.J. Overman
C.J. Overman at Ken Ganley Ford Parma

C.J. Overman | Page 13

Sales Associate

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9
175 Reviews
4.9

175 Reviews

Write a Review

175 Reviews of C.J. Overman

April 21, 2023

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Employee Rating

CJ Overman was the sales person who helped me with my truck purchase. She is a rock star!! Great personality and very attentive. More

by skiingeagle11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 21, 2023

Ken Ganley Ford Parma responded

It's fantastic to hear that C.J. provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

April 10, 2023

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Employee Rating

This dealership is awful. I wouldn’t recommend anyway to buy or lease from here. More

by EJP0924
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
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Apr 12, 2023

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you. You can send us your name and phone # here OR email our customer relations manager at JWheatley@GanleyAuto.com

Apr 14, 2023

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Apr 12, 2023

EJP0924 responded

Once they lock you in as a customer, service goes completely out of the window. I have so many stories that’s not even worth going into detail because nothing has or will change. I can’t wait to turn my vehicle lease in. This might be the worst dealership on the planet. Seriously.

April 06, 2023

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Employee Rating

CJ is a great sales person. . She handled my business with much professionalism. I will come back because her. She’s the best More

by Kyliagrandma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 07, 2023

Ken Ganley Ford Parma responded

It's fantastic to hear that CJ provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

April 04, 2023

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Employee Rating

George- the gentleman who took care of me and my car was very efficient and knowledgeable I would go to go to Ken Ganley again. ! More

by JoAnn Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou , Carlyle Franklin, Mike LaScola, George- service department

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Apr 05, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, JoAnn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 25, 2023

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Employee Rating

Service was great. I will definitely come back.aging and again and again over and over again More

by Kingchipper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, Mark Rezzano, Austin Simpson, George Hadgigeorgiou , Carlyle Franklin, Mike LaScola, Dave Moga, Brandon Taylor-Mitchell

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Mar 25, 2023

Kingchipper2 responded

Not much to say but perfect work

February 26, 2023

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Employee Rating

No haggling over pricing. The car was the same price when I visited the dealership as it was on their website. There were no surprise fees when I bought the car. More

by Chuck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito

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Feb 27, 2023

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us, Chuck. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 29, 2023

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Employee Rating

Professional and technical / they went above to get my deal done . Very helpful and nice to work with More

by greffgeorge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 29, 2023

Ken Ganley Ford Parma responded

George, Thanks for your feedback on your recent visit to Ken Ganley Ford West. I'm glad to hear that C.J. was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

January 20, 2023

Dealership Rating
Employee Rating

My car a cord edge was titled as a pick up truck this is causing me issues now More

by Jacquelineverdile
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Pam Koglman, John Ruper

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Jan 23, 2023

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

January 14, 2023

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Employee Rating

It was okay. They directed me to a car that was great but more expensive than I wanted to pay. More

by Josdoliv
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, Nick Feruito , Carlyle Franklin

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Jan 15, 2023

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 15, 2023

Josdoliv responded

Not necessary, but thank you.

December 28, 2022

Dealership Rating
Employee Rating

I am very happy with my purchase and the process with Ken Ganley. Raptor bronco is amazing! More

by kblcwilliams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Tracy Sapienza

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Dec 28, 2022

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

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