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Best car buying experience ever We felt no high pressure tactics what so ever with all the staff. They went above and beyond to make our experience a pleasurable one. We felt no high pressure tactics what so ever with all the staff. They went above and beyond to make our experience a pleasurable one. More

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Best car buying experience EVER!! This dealership comes highly recommended by the CarPro, Jerry for their good deals and exceptional customer treatment. Boy is he right! I was intere This dealership comes highly recommended by the CarPro, Jerry for their good deals and exceptional customer treatment. Boy is he right! I was interested in a specific F250 super duty truck in their inventory and made my first contact with the dealership thru the internet. I got a quick reply from Rich Dick with a couple of additional questions, then we talked on the phone, I made drive over to their location, and the deal was made quickly and painlessly. The thing that impressed me the most in dealing with ALL of the people at Five Star was that they EACH LISTENED to my needs, and addressed them - no attempts to upsell me in any way. That is exceptional in all my (many) years of car buying. And that was true of ALL of the people I dealt with at this dealership - Sales - Rich Dike and Lee Clanton, Finance - Anthony Snyder, and Jimmie Mathews who took great care to acquaint me with all of the 2015 F250 Super Duty Lariat's extensive features. They made this purchase a fantastic experience. More

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Happy Reviewer - Treated Courteously by Everyone My husband learned about Five Star Ford from CarproUSA.com. We were introduced to Terry Rich, and we were very impressed with his friendliness and op My husband learned about Five Star Ford from CarproUSA.com. We were introduced to Terry Rich, and we were very impressed with his friendliness and openness about himself (that his sales force knows more about the individual cars than he does). Terry introduced us to Lee Clanton to help us find a car to fit our needs and desires. Lee is very knowledgeable about the Ford cars and quick with finding information using the computer program for which cars were on the lot to match our requests. We visited some other dealerships, and both of us agreed that the Ford Escape + the way Lee worked with us pulled us back to Five Star Ford. Lee was complimentary of our credit score and our standards. Once we told Lee which car we wanted, drove it some, and talked prices and payments, we next met Tut Edwards. Tut was very personable, very pleasant, friendly, and knowledgeable about the financing, the options to offer us, and accepted our terms with no penalty for early payoff. All of the paperwork was handled promptly, and it was placed in my hands. The Dealer's tag was handed off to Cameron who began to teach me the first steps about the technology of the car (lights, blue tooth, air conditioning, etc.). As a lady who has experienced life, I was hoping that my 'teacher' would be polite, respectful, knowledgeable in ordinary English (not computer language), and considerate of my needs and questions. Cameron Marsh was ALL of these. I am enjoying the comfort of my car, and learning more every day about its capabilities. I am very grateful that my husband found Five Star Ford, and that everyone we worked with was courteous, and helpful. More

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Easiest car buying experience We have purchased two vehicles from Five Star Ford in the last three months. Spencer and the finance team has made these purchases so simple. Profess We have purchased two vehicles from Five Star Ford in the last three months. Spencer and the finance team has made these purchases so simple. Professional and courteous all around. Would definitely recommend for anyone looking to purchase a vehicle! More

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Outstanding experience in buying a new vehicle! My experience buying a new 2015 Ford Escape SE at 5-Star Ford in North Richland Hills could not have been better! The great incentives of 0% for 72 m My experience buying a new 2015 Ford Escape SE at 5-Star Ford in North Richland Hills could not have been better! The great incentives of 0% for 72 months and $1.000 cash back on 2015 cars and SUVs got my attention! In addition, another $500 military discount! Through the Car Pro website, I e-mailed 5 Star Ford NRH direct with a short note about my interests and my trade-in. Within about 10 minutes I received an e-mail back recommending the best way for me to proceed, along with some really great estimates of how a deal could work out with my trade-in! I went to 5 Star NRH the next day and in practically no time, I was in my new Escape for a test drive, got back, and with a big thumbs up I was in the Finance office wrapping things up! This was my 3rd new Ford purchase in a row from Sam Pack's 5 Star Ford in NRH! This is where I'll buy my 4th when the time comes!! Everyone involved was absolutely great! More

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Great buying experience I worked with Chad Ritter in Internet Sales and the process could not have been easier. He was very transparent in working through the numbers. I go I worked with Chad Ritter in Internet Sales and the process could not have been easier. He was very transparent in working through the numbers. I got the exact truck I wanted at what I feel is a very fair price. I would highly recommend the dealership and Chad. More

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Pleasant experience Mark Lancaster was great in getting the pricing the way i wanted and then getting it ready for a quick process. Wanted some after market items, Worke Mark Lancaster was great in getting the pricing the way i wanted and then getting it ready for a quick process. Wanted some after market items, Worked with me to get them ordered then finance was very competent and fast. All you can ask for in making a ,purchase of a new vehicle. More

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Quick, hassel free buying experience. Rick Dike at Five Star Ford made my buying experience very easy. His team went above and beyond to make my car transaction and purchase go seamless. T Rick Dike at Five Star Ford made my buying experience very easy. His team went above and beyond to make my car transaction and purchase go seamless. There was no wasted time from the time I walked into the dealership, from selecting my new Explorer thru signing all the paperwork. More

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No pressure My son and I were both looking for new Ford vehicles. Sam Limo spent hours with us looking at new trucks and SUVs. My son ended up purchasing a certif My son and I were both looking for new Ford vehicles. Sam Limo spent hours with us looking at new trucks and SUVs. My son ended up purchasing a certified used Ford truck. I am still trying to decide which new truck to buy, but you can bet when I finally decide, I will complete the deal with Sam. More

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These guys know how to treat a customer! If you are looking for a car this is the place to go. Ask for Rick Dike; the kind of person you just instantly like. If you are looking for a car this is the place to go. Ask for Rick Dike; the kind of person you just instantly like. More

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