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F 150 Purchase Another Great buying experience at Five Star Ford. Rick made this my easiest truck buying transaction ever - very refreshing from start to finish. T Another Great buying experience at Five Star Ford. Rick made this my easiest truck buying transaction ever - very refreshing from start to finish. The "Support Staff" took care of my needs and answered my questions - I could not be more pleased. (Total elapsed time at dealership 2 - 2 1/2 hours) Thanks, Gene More

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The right business, the right experience! From start to finish a grade "A" organization! From the sales process to the "Tutman experience" (The finance gentleman who exceeded my expectations" From start to finish a grade "A" organization! From the sales process to the "Tutman experience" (The finance gentleman who exceeded my expectations" I was extremely impressed. I will refer and continue to do business with this organization moving forward. More

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Another Ford Focus Another Great Lease Deal This is the second Focus SE that I have leased at Five Star at North Richland Hills with Justin. This time the car was for my second oldest son who's This is the second Focus SE that I have leased at Five Star at North Richland Hills with Justin. This time the car was for my second oldest son who's older car was worn out. On the last day of some lease specials, Justin was able to locate a white Focus that Sam wanted and get it done for us. They were busy last night as Ford and the dealership were closing out their specials, but Justin kept the process moving and Bob in Finance got us done in quick fashion. This was my son's first car buying/leasing experience which will build his credit with Ford behind the lease. I must also say the Ford Motor Credit was great with us on the last lease so I expect no problems with them on this lease for Sam. It is easy to see why the Car Pro Show recommends the Sam Pack family of dealerships when you have great people like Justin and Bob. Oh let me not forgot to say thanks to Sam in aftermarket sales as well. He put together a great deal for my son on window tint package just like he did for me on my Focus lease a couple of years ago. More

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2015 Edge Lease The group that interacted with us was not only professional, but incredibly efficient. They were exceptionally knowledgeable, and made the transaction The group that interacted with us was not only professional, but incredibly efficient. They were exceptionally knowledgeable, and made the transaction enjoyable (which is typically a rarity in the car buying experience). We were introduced to Five Star NRH by Jerry Reynolds (the Car Pro) and this deal represents the fourth vehicle we have purchased (or now leased) through his recommendations. Clearly, he knows some of the "BEST" dealers in the automotive world...which Five Star Ford NRH now joins from our perspective. More

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Patient, very understanding of my special needs. My journey started with an email to Jerry Reynolds at the Car Pro Show. I told him I was looking for an F-150 I could sometimes use for hauling a t My journey started with an email to Jerry Reynolds at the Car Pro Show. I told him I was looking for an F-150 I could sometimes use for hauling a travel trailer but mostly for personal everyday use. Without any hesetation he sent me to Terry Rich at 5 Star Ford in NRH. Terry new my situation was unique so he put me in the hands of one of the most capable persons I have met in a long time, Rick Dike. I say capable because MY situation was also going to be drawn out due to its uniqueness and most sales persons would be frustrated then pass on their frustration to the customer. Not Rick!! He stayed with me and encouraged me through the sale. The truck he found was the right price, color and even had more appointments than I expected for the price! When it came time to sign the papers, Anthony Snyder knew his job well and made it quick and painless. Jimmie Mathews was last to help with showing me everything about the use of all the accsesories and answering ALL the questions I asked even before moving the truck for the first time. I am so thankful and blessed to have had such a wonderfully competent team of individuals doing what they do best, making car buying a Wonderful and Pleasurable Experience! THANK YOU EVERYONE AND SAM PACK FORD OF NRH FOR SUCH RELIABILITY! More

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Buying experience This was my first purchase from 5 Star Ford of NRH's. It will not be the last! Rick Dike and Lee Clanton gave me excellent service and I was out of th This was my first purchase from 5 Star Ford of NRH's. It will not be the last! Rick Dike and Lee Clanton gave me excellent service and I was out of the dealership in record time with my new truck. Without a doubt it was the best car buying experience I have had in 50 years. Lee Clanton's orientation to the operation of the vehicle was thorough and very comprehensive. He is a real pro at customer satisfaction. More

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Great experience Great - much better than expected - no hassle, very helpful, very professional had some credit issues and Anthony got us a very good rate very ple Great - much better than expected - no hassle, very helpful, very professional had some credit issues and Anthony got us a very good rate very pleased with trade in allowance no high pressure - everyone worked for us to get a great deal More

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Excellent sales experience No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned m No pressure. No games. Mark Lancaster and the Director of Operations Joshua Fichter provided all that I requested with no hassle. The Car-Pro turned me on to 5-Star and he didn't steer me wrong. They never tried to sell me something I didn't want. I did specifically request the Auto Butler paint protection system and it was applied quickly and professionally. I know that paint protection services are considered high-profit items for dealers, but 5-Star offered an excellent price and having somebody "wax" my truck every six-months for what amounts to $40.00 a service, was too great a value to pass up! Anthony Snyder treated my wife and I like family. Jimmy Mathews provided an excellent service in educating me as to the capability of My-touch, Wow, what capabilities! More

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First time customer…now a lifelong member! Five Star Ford was highly recommended by the Car Pro Show and I can see why. From the moment we entered the show room, we were greeted in a timely ma Five Star Ford was highly recommended by the Car Pro Show and I can see why. From the moment we entered the show room, we were greeted in a timely manner and began the process to buy our 2014 Ford Edge. Our Sales Associate, Randal Sindell was very helpful and knowledgeable. The floor manager, Joshua, was also very knowledgeable and quick to help explain all scenarios of financing options. He made it clear that we were a family member, not just a customer so he made sure we understood all the rebates, programs etc. that would benefit us as well as make the sale go as smooth as possible. Finally we met Tut Edwards, or as he prefers, the TUTMAN EXPERIENCE. It truly was a great experience in dealing with him and finalizing everything. Last and certainly not least was Jimmie the SYNC/MY TOUCH technician which I thoroughly enjoyed talking with. He was very helpful in explaining the SYNC system and I am glad to say I will return to his class that is held on Saturday to get more out of our SYNC system. I highly recommend this dealer and hope those that go there have just as a positive experience as we did. More

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none better This is the 6th vehicle I have bought from 5 star and the service just continues to improve. Terry Rich is focused on supporting his team to ensure th This is the 6th vehicle I have bought from 5 star and the service just continues to improve. Terry Rich is focused on supporting his team to ensure the best customer experience possible. Lee Clanton searched 300 dealerships to find the exact f150 I wanted. Chad Ritter seamlessly supported Lee to make sure I got the best deal possible. Brian completed the paper work in lightening time. What a great experience Haden Bourg More

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