Carlo Borg | Page 9

Outstanding Service Before, During, and After the Sale I bought a used Chrysler Pacifica from Don Ayres on 3 November 2019. We live 5 hours away, but they had the best price on the vehicle we wanted. I had I bought a used Chrysler Pacifica from Don Ayres on 3 November 2019. We live 5 hours away, but they had the best price on the vehicle we wanted. I had two trade-ins and I sent them pictures of both before hand and they gave me what I thought was a ballpark estimate via email. I put down the deposit and we made the drive down the next day to close the deal. We arrived at the dealership and the salesman we'd been working with, Matt Walker, was waiting outside for us. He took the keeys for our trades and we went in to see the Pacifica. Matt suggested we take a test drive, and while we were driving, I noticed that the LaneSense system wasn't working and had an error in the dash. They had their techs look at it, but they couldn't fix it. Matt suggested that because we had traveled so far to get there, that we finish the deal and then I could take it to our local Chrysler dealer to ahve it repaired and then send Don Ayres the bill and they would reimburse me. I appreciated that they immediately came up with the solution that was most beneficial to me as the customer, and they essentially agreed to cover a repair they had no idea how much was going to cost them. In the mean time, I was expecting to have to haggle with a low-ball offer on one or both trades. Nope. They gave me exactly what they quoted me via email, with the paperwork already completed. No crazy fees or add-ons were snuck in. Only the standard processing fee as advertised up front. They had the "we owe" paperwork for the repair all written up just as we agreed to. The finance department asked me if I wanted the extended warranty, which I declined, even thought the price was pretty good. No haggle, no high pressure. Just said "ok" and checked the declined box and that was it. There was some confusion about the amount of sales tax they needed to collect because we were out of state. Total, we spent about 1.5 hours at the dealership including the 15 minute test drive. It would have been about an hour if we didn't have the LaneSense problem. Probably the best car buying experience I've ever had. When we got the paperwork in the mail two weeks later, there was a check for the difference in sales tax included. I took the van in to have the LaneSense system repaired, and expected to have to haggle with Don Ayres when the Chrysler dealer estimated $800 to replace the front camera. I called them with the estimate, and they didn't even flinch. Said no problem, send us the bill when it's fixed. I sent them pictures of the bill via email, and received a check in the mail in less than 5 days for the exact amount of the repairs. I would gladly drive 5 hours to buy another car from Don Ayers Honda. I can't recommend them highly enough. More

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2014 Honda Ridgeline SE I can’t say enough positive things about this purchase experience. Andy H. was outstanding from my first contact all the way through the purchase. He I can’t say enough positive things about this purchase experience. Andy H. was outstanding from my first contact all the way through the purchase. He was very prompt with getting me the information I needed to make an informed purchase decision. Evan J. was also great to work with for the finance process. I’m a very satisfied customer! Way to go gentlemen. More

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Honda Accord Purchase Andy was very helpful in listening to what I was looking for and using past experience finding what would work for us. Much appreciated. Keep up the Andy was very helpful in listening to what I was looking for and using past experience finding what would work for us. Much appreciated. Keep up the good work! More

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2nd Generation of Don Ayres customers My father was an acquaintance Don Ayres many many years ago. So growing up and now as an adult, mother and grandmother I still purchase my vehicles f My father was an acquaintance Don Ayres many many years ago. So growing up and now as an adult, mother and grandmother I still purchase my vehicles from Don Ayres Honda. My Husband and I just updated our 2007 EX-L (which Chuck Suter helped us keep in great working order) Odyssey to a 2015 EX-L Odyssey and loved every step of the process. Jeff Ward worked with us patiently while we shopped for the perfect fit and he survived multiple tests drives with my husband!! The negotiations with Carlo went well and we received great rates through Honda finance. We are extremely happy with our new certified Odyssey! The ride is so smooth and the vehicle is very user friendly, even for an older woman like me. Love, love, love it! More

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Very attentive! Despite being really busy, Andy took his time to go over all of my options. Not once did I feel pressure to buy something I didn't want. Evan was also Despite being really busy, Andy took his time to go over all of my options. Not once did I feel pressure to buy something I didn't want. Evan was also great, going over my contract and explaining everything and answering my questions. Great buying experience! I will be taking my business there in the future. Thanks guys! More

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Used car deal Andy is a great guy to buy a car from.. Carlo and Bill helped to take care of a couple of concerns. Josh offered finance options that saved me some mo Andy is a great guy to buy a car from.. Carlo and Bill helped to take care of a couple of concerns. Josh offered finance options that saved me some money. I passed on the extras, just not what I was needing. More

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sales experience Andy did exactly what he said he would do. He explained everything in detail. He could not have been more helpful. He is very professional. Andy did exactly what he said he would do. He explained everything in detail. He could not have been more helpful. He is very professional. More

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Excellence in action! Rick is an example of a truly “customer-oriented” salesperson. He assumed responsibility for us when our previous salesperson left the dealership, an Rick is an example of a truly “customer-oriented” salesperson. He assumed responsibility for us when our previous salesperson left the dealership, and Rick has kept in contact with me. My husband is now terminally ill and we needed to sell one of our two Hondas. I reached out to Rick, explaining our situation. He consulted with his manager and together these two men made the sale of our much-loved Odyssey as easy as possible. In this age of business, they displayed a level of personal kindness and professional conduct that sets Don Ayres Honda apart from all others. While I have always recommended them to family and friends, I again have confirmation of the excellence of Don Ayres! Truly your staff reflects the highest quality of customer service. Thank you! I will see you for my next new Honda! More

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Purchase of 2018 CR-V Andy Heitzman was terrific to work with. He and I talked back and forth on text and then arranged for me to come in and talk about, see and drive the Andy Heitzman was terrific to work with. He and I talked back and forth on text and then arranged for me to come in and talk about, see and drive the vehicle that I bought. I can’t say enough about the service I received on this vehicle or any of the previous three Honda’s that I’ve owned. More

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Don Ayers Honda a great car dealership. Had a very good experience purchasing our 2018 Honda CR-V at Don Ayers Honda. Matt Walker was our salesman and was very friendly and easy to talk with Had a very good experience purchasing our 2018 Honda CR-V at Don Ayers Honda. Matt Walker was our salesman and was very friendly and easy to talk with. And answered all our questions and concerns very professional. Also Evan Johnston their Finance Consultant was friendly and helpful on all our questions conserning finances and warranties. I would recommend Don Ayers Honda to anyone looking to buy a new or used vehicle. Thanks Rod and Barb Conwell More

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