Carlo Verde
Carlo Verde at Manly Honda

Carlo Verde

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.9
60 Reviews
4.9

60 Reviews

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60 Reviews of Carlo Verde

December 20, 2025

Dealership Rating
Employee Rating

Quality of services rendered, accomodating very helpful Team of Carlo Verde, excellent service they provided More

by EVELYNREYES_112674
Recommend Dealer
Yes

Other Employees Tagged: Carlo Verde

December 15, 2025

Dealership Rating
Employee Rating

Amabilidad y profesionalismo Amazing work amabilidad respect paciencia buen trabajo excelente servicio experiencia en el servicio para los clientes y buena atención para los clientes More

by JIMENEZLUPE917
Recommend Dealer
Yes

Other Employees Tagged: Carlo Verde

December 01, 2025

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Employee Rating

Quick oil change. On a rainy day car pickup was in the front covered area, not out on lot. That was thoughtful. More

by Jpljpl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

Manly Honda responded

Thank you for choosing Manly Honda! Thank you so much for your thoughtful review! We’re glad to hear your oil change was quick and that our team’s decision to bring your vehicle to the covered area made a difference on that rainy day. Small gestures matter, and we’re happy it helped make your visit more comfortable. Thank you again for choosing Manly Honda — we truly appreciate you, and we look forward to seeing you next time! Warm regards, Manly Honda Team

October 31, 2025

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Employee Rating

Embarrassing We bought our 2018 Odyssey from Manly Honda a couple years ago. The windshield wipers just stopped working. We had to buy a new motor for it. The rental cars don't fit all of our kids, very inc More

by Arnerich.m
Recommend Dealer
No

Other Employees Tagged: Carlo Verde

Oct 31, 2025

Manly Honda responded

I’m really sorry to hear about your experience and the frustration this caused. I completely understand how tough it is to be without your Odyssey for that long—especially when you’re juggling family transportation. While Honda determines warranty coverage, we never want our customers to feel dismissed or unsupported. Your feedback means a lot, and I’d really like the chance to talk and see how we can make things right. Can I please get your phone number from our records to look into this? Please feel free to reach out to me directly. My phone number is 707-535-1163. Thank you for taking the time to share your experience—it helps us do better. Jose Rocha Customer Experience Manager Manly Honda

Nov 26, 2025

Manly Honda responded

Have you tried contacting American Honda at 800-999-1009 about the warranty coverage?

October 23, 2025

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Employee Rating

Great customer service. Always helpful and keep me up to date with the progress of my vehicle. More

by MICHELEJESSEMARTINEZ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 17, 2025

Dealership Rating
Employee Rating

Thank you Carlo for making my visit as smooth as possible. I appreciated that you walked me through the requirements of where the gas level had to be for service on the fuel pump recall since I have More

by heidibrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2025

Manly Honda responded

Thank you for being part of the Manly Honda family! We truly appreciate your trust and continued support. All of us at Manly Honda

September 17, 2025

Dealership Rating
Employee Rating

Great service provided each time , Petaluma constantly over charges when where service there we live there More

by Nmainaris3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Manly Honda responded

Thank you for being our customer and sharing your feedback; we sincerely appreciate it! Best regards, Your Manly Honda Team

August 29, 2025

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Employee Rating

I wish you had a sign in the customer waiting area that asked people to go outside to have loud phone conversations with their speakers on. No one needs to listen to calls like that. It is very annoying. More

by JoanE
Recommend Dealer
Yes

Other Employees Tagged: Carlo Verde

Sep 02, 2025

Manly Honda responded

Thank you for sharing feedback. We appreciate you and your business! Until next time Your Manly Honda Team

August 21, 2025

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Employee Rating

Everything was handled perfectly and professionally. The waiting are was very clean and comfortable. I am very happy . More

by ELVA-MAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2025

Manly Honda responded

Hi, and thank you for being our customer and sharing your feedback. We truly value and appreciate it! Until next time, Your Manly Honda Team!

August 12, 2025

Dealership Rating
Employee Rating

Good service and washed my vehicle this time which was nice . Had a screw on the tire after which I may of picked up after picking up the car More

by HOLLY.AUSTINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 12, 2025

Manly Honda responded

Hi Holly - Thank you for being our customer and sharing feedback on your most recent service visit. We strive to always provide a five-star experience, and we fell short. My name is Jose Rocha, Service Drive Manager, and I would like to better understand how we can improve to ensure we don't make the same mistakes. Is there a time I can call and take a few moments of your time? I look forward to hearing how we can improve. Best, Your Manly Honda Team!

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