Carlos De La Luz | Page 6

BEWARE! Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was bang Buyers of used cars especially Teslas BEWARE. They represent cars are in good working order but that is false. Within 5 min of delivery, car was banging and Tesla service said new CV joints needed at cost of$2800. No way the dealer drove this car and confirmed good working order and if they did, they misrepresented it (ie lied) to buyer. I would never buy from them again and for sure do NOT buy a used Tesla from them unless you take it to Tesla service yourself and pay for them to check it out. You cannot trust these guys to have done anything to test drive car. Now dealer refuses to communicate and discuss compensating me for critical repairs needed on a brand new car. I thought they were different but they are not - don’t trust their review of used car without verifying with qualified 3rd party. They say they sell a lot of used Teslas but they seem to know nothing about them or are just plain dishonest. More

by cb54 Verified Customer Verified Customer

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All the staff are very professional and friendly, and provide a great service. The deal was very comfortable and fast. provide a great service. The deal was very comfortable and fast. More

by DN220479KNM Verified Customer Verified Customer

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The car buying process and car deals were fair. Zakk was great throughout the entire process and even afterwards. Only issue was with the manager who hung up on my husband when he was expressing hi Zakk was great throughout the entire process and even afterwards. Only issue was with the manager who hung up on my husband when he was expressing his dissatisfaction with not having a loaner ready as promised. Unacceptable customer service. More

by DC.79 Verified Customer Verified Customer

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Friendly, helpful, pleasant I would recommend this dealer to anyone shopping for a new car. dealer to anyone shopping for a new car. More

by DEKOSMAN Verified Customer Verified Customer

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We recently purchased a used electric car at Universal Mitsubishi, and our experience was fantastic! A huge shoutout to Carlos and Saul for going above and beyond to get us into the perfect vehicle. They Mitsubishi, and our experience was fantastic! A huge shoutout to Carlos and Saul for going above and beyond to get us into the perfect vehicle. They were incredibly knowledgeable, patient, and truly listened to our needs. Thanks to their dedication, we're now cruising around in a fantastic ID.4. If you're looking for a new or used car and a top-notch buying experience, we highly recommend visiting Carlos and Saul at Universal Mitsubishi. More

by john@prock.net Verified Customer Verified Customer

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Everyone here was so helpful , nice to work with, no jacked up prices, and straight to the point! jacked up prices, and straight to the point! More

by DREAA.AVINA Verified Customer Verified Customer

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The dealer was very patient with me and gave me all the information I needed to make my car buying decision easy. information I needed to make my car buying decision easy. More

by VANCERICARD Verified Customer Verified Customer

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Very professional and knowledgeable staff, especially our lovely Tiki ❤️. Love you guys and thank you for everything 💪💪 lovely Tiki ❤️. Love you guys and thank you for everything 💪💪 More

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I was very happy with the service. I am very happy with the help they gave me. I am very happy with the help they gave me. More

by CELIAMEDINA07 Verified Customer Verified Customer

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Juan, Carlos, and Tiki made the experience of leasing a new 2024 Outlander a wonderful experience, The wife and I left there feeling quite happy! new 2024 Outlander a wonderful experience, The wife and I left there feeling quite happy! More

by pthomas1937 Verified Customer Verified Customer

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