Carlos De La Luz
Carlos De La Luz at Universal Mitsubishi

Carlos De La Luz | Page 9

Sales Manager

Universal Mitsubishi

Sales 5355 Van Nuys Blvd. / Service 5151 Van Nuys Blvd.
Sherman Oaks, CA 91401

4.2
96 Reviews
4.2

96 Reviews

Write a Review

96 Reviews of Carlos De La Luz

March 26, 2022

Dealership Rating
Employee Rating

I’ve been with Mitsubishi for years and it’s mainly because of How well everyone works with each other to provide the best vehicle and service to clients. Saul and Carlos are a great tag team!! I must More

by Claudia Zamora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2022

Universal Mitsubishi responded

Hi Claudia, I really appreciate your kind words and 5 Star Review, It's truly appreciated. Enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 12, 2022

Dealership Rating
Employee Rating

Thank you for every thank good service good good good good good good good good More

by Shant.tajian
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

Feb 26, 2022

Universal Mitsubishi responded

Thank you so much for giving us the opportunity to earn your bussiness. Enjoy your New Vehicle for many years to come. Stay safe, Carlos De La Luz

November 19, 2021

Dealership Rating
Employee Rating

I love having total complete comfort in your dealership they treat me and my car like Family More

by Diana Payne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Bobby Gharibian, JC Gonzalez , Patrick Carroll

Nov 21, 2021

Universal Mitsubishi responded

Hi Diana, we're tremendously grateful for your continued patronage. It's rewarding to hear we make our customers feel like family. Thank you. Stay safe, Carlos De La Luz

October 30, 2021

Dealership Rating
Employee Rating

Wow! Goes above and beyond to accede your expectations on repairs and kindness. Will come again More

by krebecca0606
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

Nov 03, 2021

Universal Mitsubishi responded

Hello Rebecca, we appreciate your 5 Star Review and your choice of having us service your vehicle. Stay safe, Carlos De La Luz

September 18, 2021

Dealership Rating
Employee Rating

The workers all help out, it has a very clean and professional look all around. Good job. More

by LAGUNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

Sep 22, 2021

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star Review. We really appreciate it. We look forward to your next visit. Stay safe, Carlos De La Luz

September 13, 2021

Dealership Rating
Employee Rating

Although I had no personal contact, the broker who handled everything on My behalf made me satisfied with this dealership More

by uniqueone13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Stephanie Viteri, Nick Zohrabi

Sep 14, 2021

uniqueone13 responded

Thank you for my 2019 Subaru Impreza, it is beautiful, low mileage and I love the color😊👌 Great Job to you and your team!

September 03, 2021

Dealership Rating
Employee Rating

Was interested in their Aston Martin DB9. They delayed the whole process from the get go. I asked for a PPI. They asked if I would pay for it and I said yes. Then they didn't want me to drive the car for More

by ExoticCarGuy
Customer Service
Recommend Dealer
No
Sep 22, 2021

Universal Mitsubishi responded

Hello Exotic Car Guy, my apologies for a terrible outcome. I can hear the emotion in your words and wished you would have bought the vehicle. We make our inventory available to everyone and in some cases inform those interested in a particular car if someone else is showing interest. You are correct in making the point that a 90 mile round trip to have the vehicle inspected is not much, but when we're speaking of a 2015 Aston Martin DB9, miles are very significant. Please be fair, your statement of us delaying the process is a bit witless. In today's business challenges, that perception is far from the truth, regretfully out of our control, you may a customer with a request and one without. I sincerely hope you're able to find a 2015 20K mile Aston Martin, and if you do, do not hesitate to make a decision. Stay safe, Carlos De La Luz

May 18, 2021

Dealership Rating
Employee Rating

The people in universal mitsubishi are very good and very accomodating. They are really trying to help me in all of my problems abd questions. I really recommend them. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

May 22, 2021

Universal Mitsubishi responded

Thank you Don, I'm glad we where able to help. We hope you continue choosing our service department to take care of you vehicle needs. Stay safe, Carlos De La Luz

November 17, 2020

Dealership Rating
Employee Rating

There were very helpful and nice I liked that it was very fast Usually sit in there for hours signing papers not this timeStood there about a hour in total took the truck for a ride came back sign papers and More

by Phyllis.espinoza11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

Nov 18, 2020

Universal Mitsubishi responded

Hello Phyllis, We understand how valuable your time is and make every effort to making your Buying process a memorable one. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz

September 17, 2020

Dealership Rating
Employee Rating

all members of the dealer are a team and made me part of there family. gave me the best deal. Thank you everyone your all the best More

by wllmmorrison2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Paul Tokatlyan, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

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