Carlos Gonzalez | Page 9

Fantastic experience. Dennis Estrada is an asset. Dennis Estrada, the sales person who helped us purchase the vehicle went out of his way to make us feel comfortable. He even picked me up knowing th Dennis Estrada, the sales person who helped us purchase the vehicle went out of his way to make us feel comfortable. He even picked me up knowing that I no longer had a car to get to the dealership so that I could drive away the automobile I had purchased. He is a true asset to the team. The gentleman in customer service who helped me with all the gadgets and applications of my purchase was also very helpful. More

Report | Print

Best dealership I would recommend this dealership to all Great young staff that are accommodating without any pressure. This is the least amount of waiting time I s I would recommend this dealership to all Great young staff that are accommodating without any pressure. This is the least amount of waiting time I spent in a car dealership. The process was easy breezy More

Report | Print

they totally get it I just wanted to take a moment to thank you and to let you know what a great experience this was. We were somewhat anxious and skeptical regarding I just wanted to take a moment to thank you and to let you know what a great experience this was. We were somewhat anxious and skeptical regarding the sudden and abrupt increase in the VW lease position. They went insane with 2019 lease prices leaving us in the cold. They are thousands more than in 2016. We thought we had a comfortable relationship with VW and our dealer Trend Motors, but now we had to research and find a new brand and dealer. I approached you for help as a neighborhood dealer and it was great right off the bat. Matt took great care of us and made sure we were also supported by a great team. He also went above the call of duty by helping to arrange the lease returns of our expiring VWs thereby saving us from having to ferry them all the way out to Trend Motors. The lease drop-off and delivery and F&I process was seamless and stress-free. With so many other dealers in our 35+ year leasing experience where the process was downright painful, this was refreshing and silky smooth. Matt was professional and a gentleman. His quotes were spot-on and he was very flexible and open to ideas about varying price solutions. He understood that in these digital e-commerce times, not all customers need or want to come to the showroom until the delivery. Whereas Matt was willing 100% to do everything via email and phone, other dealers are still stuck in the last century and mandating that it all had to be done at their showrooms. This was the only Honda dealership willing to do it remotely. Our time is too valuable to waste time in a dealership and Matt completely understood and respected that. The rest of the team also were very professional and classy. It's tough to teach class but they all had it. At delivery time, your new showroom and delivery facilities were clean, spacious, modern, professional, and inviting. We expect the new service and parts area will follow suit. All this was VERY RARE these days and greatly and sincerely appreciated. Too many dealers even in these times just don't understand or get it. We are very happy we found you and you're right next door. All that and geographically perfect, too! We are very happy to be part of the DCH Paramus Honda family and look forward to possibly our 3rd Honda in October. In addition, they had the best inventory and selection of Civic Hatchback Sport Touring CVT BY FAR. Some others didn't have any and had no plans of getting any. We leased two cars on this occasion and they were complete, 100% true sign and drives with absolute zero out of pocket at the write-up, signing, delivery, and when the plates arrived. They even came and waited to pick us up when we dropped off our VW lease returns. I had my previous Honda Crosstour, Pilot, and Fit serviced here and it was always top-notch. EXCEPTIONAL and OUTSTANDING (and I rarely offer those ratings). More

Report | Print

Alex Bernabe This was my 2nd time leasing a vehicle from DCH Honda and Alex was my salesman both times. Alex was very knowledgeable, responsive to my questions an This was my 2nd time leasing a vehicle from DCH Honda and Alex was my salesman both times. Alex was very knowledgeable, responsive to my questions and concerns and very helpful is assisting us in leasing my vehicle. I would highly recommend you seeing Alex when you go to lease or buy a vehicle at DCH Paramus Honda. More

Report | Print

David Kim is the best in car sales~ Friendly and efficient! Leasing experience with David Kim was flawless, start to finish. He was referred to me from another customer. David is efficient with time, extremely Leasing experience with David Kim was flawless, start to finish. He was referred to me from another customer. David is efficient with time, extremely courteous and knowledgeable about the vehicles and process. I have been through many car leases, luxury and non luxury brands, and my leasing experience at DCH Paramus Honda with David Kim was the best yet. David Kim is straightforward with the product, price and process. I was in and out to sign and drive in two hours. TWO HOURS!! That's a record. Thank you David and DCH Paramus Honda. Carlos Gonzales at Finance made the process seamless. More

Report | Print

Purchase I would like to start by saying this was an awesome experience!!! Carlos González and Kelvin Rodríguez truly cared about not only my experience, but a I would like to start by saying this was an awesome experience!!! Carlos González and Kelvin Rodríguez truly cared about not only my experience, but also the knowledge about the vehicle I was purchasing. They took their time explaining everything in detail and ensured I had no questions. They value their customers and definitely go the extra mile. I have been shopping around for the perfect SUV and today they helped me make my purchase. It’s experiences like this that retain long lasting customer relationships. Thank you Carlos, Kelvin and DCH Paramus Honda!!!!! I will definitely be recommending all of my friends and family. More

Report | Print

Excellent Customer Service I want to give a BIG Thank You to my salesman Carlos Gonzalez for his professionalism and great work ethic. He went above and beyond to help me purcha I want to give a BIG Thank You to my salesman Carlos Gonzalez for his professionalism and great work ethic. He went above and beyond to help me purchase my first car and was an absolute pleasure to work with. More

Report | Print

The best dealer to buy a car The people of DCH Honda treat you with respect and help you to get the best deal. Also, I want to thanks Chelseatt and Brianna for their great work an The people of DCH Honda treat you with respect and help you to get the best deal. Also, I want to thanks Chelseatt and Brianna for their great work and ability to explain me all the wonderful features on my 2 new honda CRV. More

Report | Print

Attentive and helpful staff Trading in my 2011 CRV for a 2018 CRV was made simple with the help of sales associate Carlos Gonzalez. He was efficient, knowledgeable and did his be Trading in my 2011 CRV for a 2018 CRV was made simple with the help of sales associate Carlos Gonzalez. He was efficient, knowledgeable and did his best to get us a good deal! The new dashboard and display was much more high tech than my 2011 model and Omar Saleh gave me a thorough tutorial to ensure I understood how everything worked. Thanks guys! More

Report | Print

Outstanding customer service I purchased a used vehicle from Alex Bernabe at DCH Paramus Honda in November 2018. Alex was pleasant, knowledgeable, and responsive throughout the e I purchased a used vehicle from Alex Bernabe at DCH Paramus Honda in November 2018. Alex was pleasant, knowledgeable, and responsive throughout the entire process. Even though the vehicle was not a Honda, he was able to walk me through the purchase process and the vehicle features, drawing on his considerable experience in the auto industry. When I purchased the vehicle, I had a minor issue the next day, which Alex (and Carlos, the service manager) were able to identify and remediate immediately. Overall, I feel confident that I made the right decision purchasing a vehicle from Alex and the folks at DCH. More

Report | Print