Carlos Hernandez | Page 6

The Most Pleasant Dealership Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my quest Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my questions. They made it easy to make decisions and everything turned out the way I expected and they promised. It took them some time, but they found the car for me. And, the best part, was there was no pressure! Would I buy from them again....YES! Would I recommend them....YES! More

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Great experience! From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also ve From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also very down to earth and realistic, as I filled them in on what I needed in a car. They helped me find a vehicle that exceeded my expectations. Even through a situation that was a little different in delivery; they kindly maintained their patience, kept me up to date, and had driving into the sunset with my perfect vehicle. Another name to mention is David in the finance department, he got my paperwork arranged and put together. We discussed prices/payments which,let's face it, can be a very hard thing to discuss. He made me feel like I had a voice in the matter. The day I received my new car, Carlos was so helpful in teaching me how to operate the functions in the vehicle and spent an extended amount of time reviewing details, as I am always full of questions. He didn't rush me or act put-out at all. Carlos has sold me this car, and as long as he's in this business, he'll be selling me my next. Five Star Ford is a wonderful dealership, and Carlos has easily earned them a lifetime customer. Sincerely, Nicole G. More

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Carlos Hernandez is a "rock star" - Outstanding service Carlos is the reason why I purchased my fourth truck at Five Star Ford - good customer focus, outstanding service great follow up. Reasonable value f Carlos is the reason why I purchased my fourth truck at Five Star Ford - good customer focus, outstanding service great follow up. Reasonable value for my trade in. More

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ANOTHER AWESOME EXPERIENCE!! This is my 4th vehicle I have purchased from Carlos Hernandez, he is very knowledgeable and his customer service is off the charts! He always goes abo This is my 4th vehicle I have purchased from Carlos Hernandez, he is very knowledgeable and his customer service is off the charts! He always goes above and beyond to make your car buying experience enjoyable and hassle free. I have referred many friends to him and they all leave as happy customers. Kenneth Wilder was also amazing, he too was very friendly and provided great customer service! He took the time to fully answer all my questions to make sure I was completely satisfied before signing. Once again I am very pleased with my experience and my new Fusion! I will definitely be back and will continue to refer Carlos and Kenneth to all my family and friends! More

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Hassle free Carlos Hernandez is very knowledgable and low pressure. He met our every need and helped make it possible for us to upgrade to a Lariat complete with Carlos Hernandez is very knowledgable and low pressure. He met our every need and helped make it possible for us to upgrade to a Lariat complete with auto butler and bed cover installed before we drove it off the lot. Mr Hill worked with our credit union making me aware of options without pressure. More

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New f-150 Carlos extremely knowledgeable and helpful with our purchase. Finance was very smooth with no pressure. The word NO was not used and all our expectati Carlos extremely knowledgeable and helpful with our purchase. Finance was very smooth with no pressure. The word NO was not used and all our expectations were met. I used my credit union for financing and Mr Hill took care of all those details. More

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Awesome Experience Thank you Carlos for a smooth purchase. I love my new Ford Lariat. Great truck and great salesman! The Car Pro Show definitely steered me in the righ Thank you Carlos for a smooth purchase. I love my new Ford Lariat. Great truck and great salesman! The Car Pro Show definitely steered me in the right direction and Carlos is the greatest salesman I've ever worked with. Thanks again. Blessings Judy More

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Fantastic experience! Carlos (Charles) was my sale rep for the purchase of my 2016 Ford Escape. I could not be happier. He took the time to answer all of my many questions Carlos (Charles) was my sale rep for the purchase of my 2016 Ford Escape. I could not be happier. He took the time to answer all of my many questions as well as giving me important information I had not thought to ask. Elbert (Tut) was my finance person and he was also very thorough and took his time answering my questions. He was very patient. Both of these young men know their stuff and are greatly appreciated. This was my first time actually buying a brand new car. Five Star Ford is the place to go! * The reason for not giving 5/5 was related to the first sales person I was put with (we did not get along) but that was quickly remedied and I felt well taken care of with Carlos and Tut. Carlos also called a few days later to see if I had any further questions. More

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Daniel Taylor Proud F150 Platinum Owner Carlos was very knowledgeable about my latest purchase and easy to work with. He was the same way 3 years ago when we bought an Explorer from him. I w Carlos was very knowledgeable about my latest purchase and easy to work with. He was the same way 3 years ago when we bought an Explorer from him. I would definitely recommend him and your dealership to others. Also want to give a shout out to Sam in aftermarket. He was helpful and able to get my vehicle in and out with no issues. Tut Edwards was extremely helpful in finance. I can say he was the best finance person I have ever dealt with More

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Great experience I just purchased my first car from Five Star Ford experience the great team that this dealer has. A large inventory to chose from,new and pre owned I just purchased my first car from Five Star Ford experience the great team that this dealer has. A large inventory to chose from,new and pre owned vehicles. It's true that people make the difference. I recommend Five Star Ford. More

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