Carlos Herrera
Carlos Herrera at Sierra Toyota

Carlos Herrera | Page 2

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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4.8
54 Reviews
4.8

54 Reviews

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54 Reviews of Carlos Herrera

April 15, 2024

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Employee Rating

Very courteous staff. Service was completed earlier than expected. No upselling or unexpected charges. Inspection results were explained clearly. More

by Vickijfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Retherford , Marvin Morris

May 22, 2024

Sierra Toyota responded

Glad you had a good experience! We aim to be courteous, efficient, and transparent. Thanks for choosing us!

April 10, 2024

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Took my 2022 Toyota Camry TRD in for service today. Carlos N. Was my service writer super nice guy, service was very quick, the dealership is very nice and clean. Thank you. More

by Robcat
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 11, 2024

Sierra Toyota responded

Glad to hear you had such a positive experience! Carlos N. sounds like he provided excellent service, and it's great that everything was efficient. A clean dealership adds to the overall experience. Thanks for sharing, and I'm sure Carlos and the team appreciate your feedback!

March 03, 2024

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Carlos was friendly and outstanding customer service he deserves a 50% raise for his service More

by rolgeneral
Recommend Dealer
Yes

Other Employees Tagged: Carlos Herrera

Apr 09, 2024

Sierra Toyota responded

Thank you for your feedback! We're thrilled to hear that Carlos provided you with outstanding customer service. Your kind words mean a lot to us. We'll make sure to pass along your appreciation. If you need anything else, feel free to reach out.

March 03, 2024

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Why does toyota send me coupons for service I can't use on oil changes that limit to 5 quarts. Why can't service return hub locks. Everytime I come to sservice have to check lug nuts, stem valve covers a More

by AUBUCHONZ
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you for bringing these concerns to our attention. We apologize for any inconvenience you've experienced with our service coupons and the return of lug nut locks. Your feedback is valuable to us, and we'll make sure to address these issues with our service team to improve our processes. Please feel free to reach out directly if you have any further questions or concerns.

March 03, 2024

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Sierra Toyota always provides terrific service. They go out of their way to ensure what I need taken care of gets done. I wouldn’t go anywhere else. More

by DawnWeatherman
Service Price Transparency
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Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you for your kind words! Your satisfaction is our top priority, and we're committed to going above and beyond to ensure your needs are met. We truly appreciate your loyalty, and we look forward to serving you for years to come.

February 28, 2024

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Sierra Toyota is wonderful. Their friendliness, knowledge, capability and care and concern about the vehicle and customer is outstanding. I trust them with both of my Toyotas More

by udings
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jared Pangus, Mark Retherford , Sorry, but I don't know the names of everyone

Apr 09, 2024

Sierra Toyota responded

Thank you for your kind words! We're thrilled to hear that you've had a wonderful experience with Sierra Toyota. Your trust and satisfaction mean a lot to us, and we're grateful for the opportunity to serve you and your vehicles. If you ever need anything else, just let us know. We're here to help!

February 25, 2024

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All associates at Sierra Toyota are so welcoming and personable. I feel very well take care of. More

by TBARNES1952
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you! We're glad you feel welcomed and taken care of at Sierra Toyota. We are always happy to help.

February 24, 2024

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Awesome experience. Carlos took the time to explain some things I didn't understand. Overall experience was great More

by CHVRN78.SB
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you for sharing your awesome experience! We're thrilled to hear that Carlos took the time to explain things and that your overall experience was great.

February 23, 2024

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Employee Rating

Welcoming staff & right to the point with the service. Mark is amazing! I feel like home when I visit my dealership. And the coffee is superb!! More

by go4772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Valencia, Mark Retherford

Apr 09, 2024

Sierra Toyota responded

Thank you! We're glad you feel at home with us and enjoy our service and coffee.

February 22, 2024

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Employee Rating

The Service Reps are always friendly and helpful! They always communicate what will take place during the service. More

by RUDIE19641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Ramirez, Jared Pangus

Apr 09, 2024

Sierra Toyota responded

Thank you! We're glad our service reps are friendly and keep you informed.

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