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Carlos Murillo

Overview Reviews (99) Inventory (1211)

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Carlos Murillo

Express Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.7

99 Reviews

Overview Reviews (99) Inventory (1211)

4.7

99 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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99 Reviews of Carlos Murillo

November 04, 2025

Dealership Rating

Employee Rating

Everyone is so kind and treated us with great respect. I couldn't ask for better service I couldn't ask for better service More

by LAKENNON4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelly Robinson, Alfonso Rodriguez, Jack Jones, Frank Jemela, Juan Godinez, James Chatman

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Nov 04, 2025 -

Mac Haik Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mac Haik Chevrolet. That Great Mac Haik Feeling Brian Caldwell, Service Director

November 02, 2025

Dealership Rating

Employee Rating

I rate the staff and service team at a 10+ services as they changed my oil and offered me a lyft driver to and from the restaurant as I waited for my 1st oil changed, excellent services. they changed my oil and offered me a lyft driver to and from the restaurant as I waited for my 1st oil changed, excellent services. More

by Carolyn Rachal-Brown

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Patterson, Brad Kny, Juan Godinez, James Chatman, Christian Diaz

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Nov 02, 2025 -

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

October 26, 2025

Dealership Rating

Employee Rating

Service tech was awesome. Meet me at the car promptly and let me know when completed. Meet me at the car promptly and let me know when completed. More

by HAL.LYNDE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Rosales, Juan Godinez

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Oct 26, 2025 -

Mac Haik Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mac Haik Chevrolet, we look forward to having you as a valued customer for many years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

October 11, 2025

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Employee Rating

They were very professional and helpful. Went above and beyond. Will definitely bring all my vehicles back to Mac Haik and recommend to my family and friends. Went above and beyond. Will definitely bring all my vehicles back to Mac Haik and recommend to my family and friends. More

by aliciaboykin

Recommend Dealer

Yes

Other Employees Tagged: Antione Burks, Faraun Pruitt, Brian Caldwell , Mario, Alex

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Oct 11, 2025 -

Mac Haik Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mac Haik Chevrolet. We look forward to having you as one of our valued customers for many more years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

October 01, 2025

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Employee Rating

I am very happy their customer service and doing their job professionally keep it up job professionally keep it up More

by Solo1101

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bryan Lacy, Tony McPhail

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Oct 01, 2025 -

Mac Haik Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mac Haik Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. That Great Mac Haik Feeling Brian Caldwell, Service Director

September 06, 2025

Dealership Rating

Employee Rating

I'm highly disappointed when I came by 9/2 at 8:06PM and Candace M. stated they weren't able to service me for an oil change. I tried calling multiple times before driving from Pearland and no one answered Candace M. stated they weren't able to service me for an oil change. I tried calling multiple times before driving from Pearland and no one answered. There was only one customer that appeared to be checking out in the lobby. I understand you all close at 9 but make it known that you really stop servicing at 8. The only reason I gave a 10 is bc when I arrived the next day, Jorge O. provided great service! More

by smith.mary1

Recommend Dealer

Yes

Other Employees Tagged: Robert Wolf, Horace Manuel, Moe Zayid, Scott Johnson, Brad Kny, Juan Godinez, Christian Diaz, Chris Hayden , Candance M.

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Sep 06, 2025 -

Mac Haik Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mac Haik Chevrolet! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 27, 2025

Dealership Rating

Employee Rating

Easy in/easy out and service completed within an hour. Dealt with two associates, both get a10. Dealt with two associates, both get a10. More

by MARK.WITCHER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 27, 2025 -

Mac Haik Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. That Great Mac Haik Feeling Brian Caldwell, Service Director

August 18, 2025

Dealership Rating

Employee Rating

The Service and personnel are great. Completion of work was swift and thorough with no snags. Completion of work was swift and thorough with no snags. More

by WILLIAMNOWLIN39

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 18, 2025 -

Mac Haik Chevrolet responded

August 16, 2025

Dealership Rating

Employee Rating

Muy servicial y muy rápido el servicio, me encanta que se preocupan por sus clientes y le envían recordatorios cuando se acerca el servicio del vehículo. preocupan por sus clientes y le envían recordatorios cuando se acerca el servicio del vehículo. More

by jimenezleo2021

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 16, 2025 -

Mac Haik Chevrolet responded

June 03, 2025

Dealership Rating

Employee Rating

Thank you so much for checking my warranty, and asking if I would like additional maintenance. I really appreciate you diagnosing my car's issue and getting me back on the road the same day! I would like additional maintenance. I really appreciate you diagnosing my car's issue and getting me back on the road the same day! More

by abbo7044

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 04, 2025 -

Mac Haik Chevrolet responded

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