Carlos Robles
Carlos Robles at INFINITI of South Bay

Carlos Robles | Page 4

Service Manager

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.2
142 Reviews

Carlos is the Service Manager at INFINITI of South Bay and is also one of our longest employed employees – he has been here for 21 years and 6 months, only two others have been here longer. When we inquired about what he likes most about INFINTI of South Bay, Carlos replies; “It’s the employees and the relationships we have together. We are a close-knit team who works well together here and that also enjoys personal time together. We’ve had softball and paintball teams together, we sometimes go fishing together, and we always love to share a meal.” Married for 16 years, Carlos is blessed with five children and two grandchildren - and this is where he spends most of his time. In the little free time he has, Carlos loves taking a ride on his Harley Davidson to feel the wind in his hair, see the passing sights and to just relax and enjoy.

4.2

142 Reviews

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142 Reviews of Carlos Robles

August 12, 2023

Dealership Rating
Employee Rating

Don’t know where to begin, I experienced terrible service plus getting over charged. I have a screen shot from their own parts department that shows the price is $894.76 but the service department charged More

by rccmsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jaime Zamora , Jerry Vargas

Sep 19, 2023

INFINITI of South Bay responded

Thank you for bringing this to our attention. We would like to better understand what the discrepancy is, but we cannot research this with the information provided. Please contact me at 310-325-5555 at your earliest convenience so that we can resolve any misunderstanding. Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 08, 2023

Dealership Rating
Employee Rating

The dealership was amazing everyone was very nice and respectful and helpful, very Attentive, overall my experience was excellent. More

by ETEMPLES35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 19, 2023

INFINITI of South Bay responded

Thank you personally for such a wonderful review, and for letting me know that my team was friendly, attentive, helpful and respectful. Delivering an exceptional experience is our goal. Count on INFINITI of South Bay for the best selection, the best prices and the best people in Southern California. We are here to serve you and thank you for selecting INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

April 20, 2023

Dealership Rating
Employee Rating

Have good customer service welcome you at the door very honest I am happy with the service thank you have a blessed day More

by Bewaremydog
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ever Villalobos

March 15, 2023

Dealership Rating
Employee Rating

Stole something out my car then didn’t fix it right the 1st not 2nd time it took a 3rd time and supervisor to get involved. The front desk advisory all cool though More

by IHEARTNEAL
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ever Villalobos, Whoever worked on my car gets a Neg 1000

Apr 28, 2023

INFINITI of South Bay responded

Thank you for alerting us to your situation. We had opened an investigation to identify what may have happened. In our research we were not able to identify what you are describing. We are not saying that it didn't happen, just that we could not identify anything with the information we have at our disposal and through the interviews we conducted. We offer our apology for not being able to come to a more definitive answer and are sorry for your loss. Carlos Robles Service Manager INFINITI of South Bay

January 16, 2023

Dealership Rating
Employee Rating

Had a few issues with my battery but Carlos the manager cleared it all up for me More

by APRLOV68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 06, 2023

Dealership Rating
Employee Rating

Good customer service for the service done on my car The service was done on time More

by AMINLINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Felix Le , Ever Villalobos

January 02, 2023

Dealership Rating
Employee Rating

Great place to service my car feels. like home very friendly people and love the coffee machine. More

by NOEINIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Anita Ruiz, Larry Harris, Kelvin Bratcher, Jaime Zamora, Chris Horikawa , Andy Kim, Jerry Vargas, Ever Villalobos, Felix it's very helpful in giving information about my tires.

December 18, 2022

Dealership Rating
Employee Rating

The manager is attentive & delegates to his subordinates, and they are attentive. I’ve enjoyed the service I receive. More

by RESPI68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora, Felix Le , Andy Kim, Jerry Vargas, Ever Villalobos

November 08, 2022

Dealership Rating
Employee Rating

Amazing facility and service team. I love who I’m working with as Jerry provides wonderful customer service. More

by Elaine_Gonzalez310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Vargas

Nov 09, 2022

INFINITI of South Bay responded

Elaine, Thank you for the great review of your service visit here at INFINITI of South Bay. It's awesome to hear that Jerry is providing exceptional customer service. Thank you for your business and your time in letting others know about your experience with us. Carlos Robles Service Manager INFINITI of South Bay

Nov 08, 2022

Elaine_Gonzalez310 responded

❤️

September 25, 2022

Dealership Rating
Employee Rating

Edson always let’s me know what my vehicle needs and is great to work with. More

by MARK.RIOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Kelvin Bratcher

Sep 28, 2022

INFINITI of South Bay responded

Hey Mark! It's great to see that you've chosen INFINITI of South Bay for your INFINITI service needs, thank you for your business. And, thank you for letting us know that your service advisor Edson keeps in communication with you during your visit on what your vehicle needs. Our service advisors understand that good communications results in high customer satisfaction. We appreciate your recommendation and that you took the time to leave such a positive review. Thank you, Kelvin Bratcher Principal & General Manager INFINITI of South Bay

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