Carlos Velasco | Page 3

Love this dealership and the folks who show up there every day. Great to work with James as well. every day. Great to work with James as well. More

by ericjfrommer Verified Customer Verified Customer

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Temecula Hyundai did an oil change in my car 40,000 miles ago and they did not tighten down the drain plug. Because of that the plug had fallen out of the car and my wife drove the car with no oil in it or o ago and they did not tighten down the drain plug. Because of that the plug had fallen out of the car and my wife drove the car with no oil in it or oil pressure because of the drain plug. Had the car towed to the dealer on a weekend so they were closed and then the first weekday they were open they called to say the car is fine to come pick it up. I voiced my concern then stating they could not have properly looked at the car that quick cause you have to pull the motor apart and put it underneath the microscope to look for micro abrasions. They said it was fine. It’s been consuming more and more oil every oil change. I don’t take it back to them because of this issue. But today I took it in because I did the oil change and it was down like 2 1/2 quarts like I said it’s getting worse. So I brought it in. I talked to a service rider. Let him know the issue and that they had ran it out of oil and it’s causing more worse and worse issues. The service Rider told me I was wrong and that it couldn’t be from that because it was 40,000 miles ago. Remind you this was after I told them it’s gradually getting worse. Than the service Rider and I went back-and-forth like a couple of kindergarten nurses cause I was telling him he was wrong and he kept saying I was wrong.. then I spoke to the service manager, where I was very calm starting out told him the issue and that there’s no way they can say my car is not burning oil because they didn’t put the plug back in and I drove it without oil. They said he even said it couldn’t be that without looking and that he would agree with the service writer.. so I told him to explain to me what happens and what kind of damage can be caused from running a car without oil. He refused to tell me and this is word for a word. I do not have to tell you anything. So then I got upset stood up, opened their glass door way too hard, and it bounced off of the door stopper. I turned around and looked at him. I said I’m so sorry. I did not mean to open the door like that. I thought it was a lot heavier. I swear to God I didn’t mean to open the door like that I’m sorry.. He clinched his fist up xxxx his head to the side, like he would crack your neck, and like you could see him, biting down on his teeth with a grin on his face. You know the face and body language a lot of men do before they hit somebody. So I said, are you guys gonna look at my car or should I just take it home? It’s still under warranty. Don’t forget. He said I’m gonna have your car pulled around upfront and then he got onto the loudspeaker and you can hear the anger in his voice and he told them to pull my car upfront without helping me even though they’re the ones that didn’t put my drain plug-in properly., they’re the ones that were supposed to come and clean up the oil and never did so. I got fined by my HOA. And they’re the ones that refused to look at an issue they did knowing very well running a motor without oil can cause blow by which gets worse overtime. I also have a white Hyundai where the paints peeling off and they’re saying my car isn’t underneath the extended paint warranty even though it’s the same color with the same issues. Hyundai has the worst customer service after you buy a car. They want nothing to do with you. I spoke with the service writer and the service manager. And I was told I was wrong before they even looked at the car. And like I said, the service manager balled up his fist bit down on his teeth with a little smirk and cracked his neck by looking to like the side. That’s something somebody does when they have anger problems, and need to go to anger management. I know because I do the same thing. And I can read body language pretty well. So I’m unable to even get this resolved, even though my car is still under warranty because the employees at the Hyundai dealerships only care you’re buying a car.. it’s really sad actually. We used to be a Hyundai family. More

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This was without question the worst customer service I've ever experienced in my life. Extremely poor. You couldn't pay me to go back to this place. Just awful service ever experienced in my life. Extremely poor. You couldn't pay me to go back to this place. Just awful service More

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Leo and Chris were very patient with me as this is the first time I have bought a car on my own. Leo keeps telling me to come back to go over the technical details the car has to offer. I have had a H first time I have bought a car on my own. Leo keeps telling me to come back to go over the technical details the car has to offer. I have had a Hyundai for eight years and have never had any problems with the car or the service. Thank you for your help Leo. More

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We can't say enough good things about our outrageously positive experience with everyone at Temecula Hyundai! Who knew that trading-in, buying, and servicing a car could be such a positive experience? We positive experience with everyone at Temecula Hyundai! Who knew that trading-in, buying, and servicing a car could be such a positive experience? We got a fantastic deal on our trade-in, and top notch customer service from everyone we encountered. We surely wouldn't hesitate to return and buy there again. More

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Well , we had another serious problem with our 2012 Limited Sonata! This is a big thing because I have serviced this car perfectly! My husband drove our crippled Sonata to the dealership! This time Limited Sonata! This is a big thing because I have serviced this car perfectly! My husband drove our crippled Sonata to the dealership! This time Travis was our service writer. He took charge perfectly picking up the service from where Carlos left off. During this experience we were helped by a big team consisting of Courtney, Travis and Carlos. I know I'm missing some other names but I do remember the help you gave us! It took awhile but once again the engine was replaced under warranty. We are grateful to all that helped us! They provided us with a rental car since our only car was at the dealership for quite awhile. We'd check in from time to time but soon learned we didn't need to drive to the dealership. It was a process that involved the cooperation of their corporate office. We are so happy to have our car back! It's sleek, clay bar cleaned and sparkles. People often ask what year is it and are amazed it's a 2012 with over 210,000 miles on it! Maintenance is so very important! Thanks to all of you! We are very grateful!! More

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Best dealership in town! ! Ryan and Pedro went out of their way to make sure my son was completely satisfied! I highly recommend this dealership!🙏🏽🤝🙏🏽 ! Ryan and Pedro went out of their way to make sure my son was completely satisfied! I highly recommend this dealership!🙏🏽🤝🙏🏽 More

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This dealership is the most honest, reliable around. Service is the best!! Super knowledgeable sales staff! Won't go anywhere else. Service is the best!! Super knowledgeable sales staff! Won't go anywhere else. More

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Excellent experience from start to finish. Ryan was personable and helpful without being pushy. He did a great job explaining how the car worked and did us a good deal, We plan to come back fo Ryan was personable and helpful without being pushy. He did a great job explaining how the car worked and did us a good deal, We plan to come back for another car later in the year More

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The people here are are great, from service to Miriam at the front door. Amazing the front door. Amazing More

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