Carmelo Adorno | Page 8

Process was fairly easy but no explanation of service or warranty. Finance was a joke, Benny was not knowledgeable about using outside financing (USAA) and said I would have to wait a day if using outside warranty. Finance was a joke, Benny was not knowledgeable about using outside financing (USAA) and said I would have to wait a day if using outside financing and that it takes 45-60 days for the loan to fund. I find this hard to believe as the loan amount is already showing on my USAA accounts. Nobody explained the free service calls provided by Toyota nor was anything explained about the truck. I am also kind of upset about only being provided one key fob at the time of purchase and when I questioned Mr. Adorno about it he said I should have bought the green light bundle which would cover key replacement. When questioned if there were additional keys in the parts section he said there was and I could purchase one if I wanted to. I am pleased with the truck but much like previous purchases from Toyota of Rockwall the service leaves a lot to be desired. Over the years we have purchased 4 vehicles from your dealership and each purchase has issues. Hard to support local with the continued issues. More

by emurray526 Verified Customer Verified Customer

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Toyota of Rockwall is our preferred dealership. Makes buying a car easy and less stressful. Makes buying a car easy and less stressful. More

by NIELSENROBERT Verified Customer Verified Customer

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Hospitable and clean. Sam towell and Aubrey Price make a great team. I felt taken care of Sam towell and Aubrey Price make a great team. I felt taken care of More

by Darrell.Grace65 Verified Customer Verified Customer

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Great dealership and finance department they did a wonderful job getting me in and out and I look forward to doing business with them again in the near future wonderful job getting me in and out and I look forward to doing business with them again in the near future More

by roman.smith78 Verified Customer Verified Customer

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I have had an amazing experience with Toyota Of Rockwall. It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. T It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. They go above and beyond every time. This is my second vehicle through Toyota of Rockwall. More

by taquillajohnson Verified Customer Verified Customer

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I had earlier posted my disappointment of Toyota of Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all o Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all of the issues that were at hand. I would gladly send all my family and friends there to purchase their next car and I myself will be going back there for my families next car. Thanks to all that help at the dealership I really appreciate you. More

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Everybody is amazing there. Great place to shop. I got my Toyota for Toyota of Rockwall ! Great place to shop. I got my Toyota for Toyota of Rockwall ! More

by fixitnemo Verified Customer Verified Customer

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When I noticed something was wrong with our car tire I was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just co was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just cosmetic and optional. I went in expecting it to have a cracked wheel, bent rim, and need a new tire. However they looked at everything and all I needed was a tire, everything balanced well otherwise. They were flexible with when I could schedule bringing it in and made the whole process a breeze. I used the shuttle service to go to the craft store up the road while my vehicle was worked on and everything worked out great and went very smoothly. Thank you to the best service department in the 75087 / 75032 area! More

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Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615 Verified Customer Verified Customer

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No service, just a means to rip customers off with outrageous fees and purchase propaganda outrageous fees and purchase propaganda More

by jonesntx1 Verified Customer Verified Customer

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