Celestine Lovence | Page 3

Lovence and Dorit were Amazing ! Lovence sold me my 1st Benz when I moved to MD and now this new one! Lovence was patient and he was able to answer all of my questions. Lovence test drove the car with me a Benz when I moved to MD and now this new one! Lovence was patient and he was able to answer all of my questions. Lovence test drove the car with me and supplied all my needs on hand. One day, I’m hopeful that Lovence will be manager!! More

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Let me start by saying Mercedes Benz of silver spring has always been my favorite Mercedes to get my car serviced. From the service department, Tom is the best and sweetest guy on the planet I’m pre has always been my favorite Mercedes to get my car serviced. From the service department, Tom is the best and sweetest guy on the planet I’m pretty sure I’m hard to deal with a drama queen for sure most of the time Tom on the other hand effortlessly deals with me he makes sure I’m happy laughing and my needs are met :) thanks Tom you’re truly amazing. Hi Lovence from the sales department you will forever be my favorite person when I’m looking to buy a new car you’re straight to the point I’m in and out in less than 3 hrs you’re honest and beyond hilarious it’s always a pleasure when I see you thank you so much for being such a beautiful and funny person it makes all the difference. From the finance department Hello Brad I really am not sure how to say this but you’re a magician or you’ve been on the debate team in high school lol the way you negotiate is flawless i love that you make sure I’m getting the best rates and saving money and get the best deals I really appreciate that me saving money is your first priority continue to be a great person your personally is also really fun thank you so much Brad you’re the best:) More

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Great experience from start, with the test drive, to finish, with finance. Everyone we worked with was professional and friendly. The product specialist did a great job explaining the features of the c finish, with finance. Everyone we worked with was professional and friendly. The product specialist did a great job explaining the features of the car. More

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Very good customer service. This wasn't my first vehicle I bought from Silver Spring Mercedes they have always treated me right the sales department and service. vehicle I bought from Silver Spring Mercedes they have always treated me right the sales department and service. More

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Sales guy Lovence was the best beginning to end. Polite, knowledgable, patient. Great experience, love my vehicle. The waiting area at this place cud b better don't recall seeing any refreshments and you knowledgable, patient. Great experience, love my vehicle. The waiting area at this place cud b better don't recall seeing any refreshments and you definitely shudnt have to b buying water. So tht was a bit disappointing being tht I've been to other high end dealerships and bottled water is free. Benz can do better especially since their one of the top high end dealers. More

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This is the second car we have leased from this dealership and we also have our car serviced there. In every instance, the sales and servicing team have provided outstanding and responsive services dealership and we also have our car serviced there. In every instance, the sales and servicing team have provided outstanding and responsive services. Leasing salesman, Mr. Lovence, very customer oriented and efficient in handling our leasing experience. More

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This is my 3rd Mercedes from Mercedes Benz of Silver Spring. Celestine Livencw was rye he salesman. I am very happy with the professionalism. Michael Dowlng in the Service Dept. Always responds quickl Spring. Celestine Livencw was rye he salesman. I am very happy with the professionalism. Michael Dowlng in the Service Dept. Always responds quickly. Tom Rodkey, the service manager is always pleasant and helpful. More

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Excellent . 2nd car purchases from this dealer and they go above and beyond for the customer. If you are looking for a car you should check them out. go above and beyond for the customer. If you are looking for a car you should check them out. More

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I visited Mercedes-Benz of Silver Spring Md today and was extremely impressed with the dealership’s professionalism, courtesy and genuine caring. Our visit started with Celestin (our salesman). It is obvious extremely impressed with the dealership’s professionalism, courtesy and genuine caring. Our visit started with Celestin (our salesman). It is obvious why he has been doing this for 30 years, he cares and knows what he is doing. There was Brad Fisher (Finance), he made our day, not only did he get us a better rate, he saved us money and was very cordial. Then there was Robert Mara (Service), He went out of his way to let us know the past history of our car and what the next three services were and printed them out. Service is of particular interest to my husband and he doesn’t impress easy. Needless to say, he was. Finally there is the leadership (Jim Elefantis). He took time out of his day for us and even assisted us with pricing for a service package. Leadership starts from the top and trickles down. Everyone at this dealership is on the same page and no hassle is the theme of the day, as well as courtesy and friendliness. If you want a fantastic experience from caring people, go to MB of Silver Spring. You will not be disappointed. WELL DONE TEAM!!! More

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It was my first time meeting Celestine and I can honestly say he excelled my expectations. Prior to the meeting we had maintained communication via email, which was great. During the visit, he was very welco say he excelled my expectations. Prior to the meeting we had maintained communication via email, which was great. During the visit, he was very welcoming to my parents and I. Dorit and the guy who gave us the overview of the car (I think Robert?) were also awesome! I always enjoy talking to Dorit and Robert was very detailed and kind when going over the stuff with my parents (who barely speak English) More

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