Celestine Lovence | Page 4

Very professional staff especially during the Coronavirus pandemic. Spent the necessary time to explain and show us about the car. They were not pushy and were willing to negotiate. pandemic. Spent the necessary time to explain and show us about the car. They were not pushy and were willing to negotiate. More

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Celestine was knowledgeable , thorough and quick. I love my NEW car and he helped me through every step of the way. Even through this period of time of uncertainty, he made this a wonderful experience. He s my NEW car and he helped me through every step of the way. Even through this period of time of uncertainty, he made this a wonderful experience. He showed me all the bells and whistles along with how to do the Apple Car play. He has a customer for life. You are the best, Celestine!!! Brad thanks for the great service too! More

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Nice man. He is confident and was ready to do all he needed to do to make my experience a pleasant one to remember, great team work! needed to do to make my experience a pleasant one to remember, great team work! More

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was to say a BIG thank you to Lovence for making my dream come true. It was 2017, when I fell in love It the GLC 300 4 Matic Coupe. I had just signed a new lease and was a little bit upset due to the fact I come true. It was 2017, when I fell in love It the GLC 300 4 Matic Coupe. I had just signed a new lease and was a little bit upset due to the fact I had 30 more payment to go to get the GLC. I contacted Lovence with excitement about the GLC. He replied no problem just get it the next time. I travel 33 miles just to come and get my yearly maintenance and would always stop by to see Lovence and he would always give me update about the GLC and that it won’t be long before it could be mine. On February 26, 2020 I received a text message from Lovence saying he had a great deal on a GLC Coupe for me, it was a 2020 quotes me the payments and the terms of the lease. I’m beaming with excitement at my desk wanting to scream but could not. It was a dream came true. This is the fifth Mercedes I have purchased from the BEST sales associate and dealership. I never thought I would purchase a vehicle without seeing it! I did just that because I trusted Lovence because he advised me it had all the features I wanted and more. I said to my self no, that can’t be. I text him one more time to ask, does it have the “grill” I wanted. He replied yes. Lovence was specific on all details that I wanted, he listen. He send me pictures of My GLC it is EXACTLY what I wants. He went a step further to send me the application ahead of time so that it would eliminate time if it was done while at dealership. I love his pro-active thinking. I advised him that I will be coming on 2/29 to pick up. Well on 2/29/2020 I picked up my dream. I could have gone to any dealership but because of the relationship I have developed with Lovence & Mercedes Benz of Silver-Spring I will remain dedicated where I know I’m getting quality service no hassle. I would like to give a shout out to Terrence Abrams for getting my payment where I wanted it to be. I met Terrence 3 years ago & he was very knowledgeable and was able to answer all the questions I had. Mercedes Benz of Silver-Spring is in a class by itself. I will recommend my family and friends. Thanks Lovence & Terrence. Thanks for always providing quality service. I will forever be a customer. Lovence you ROCK. You are the BEST car associate..... EVER! Sincerely, Sonia Thompson. More

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Excellent Dealership! Highly Recommended Lovence is an outstanding salesman and got me into my second car with Mercedes Benz of Silver Spring. Over the past several weeks, he has been in cons Lovence is an outstanding salesman and got me into my second car with Mercedes Benz of Silver Spring. Over the past several weeks, he has been in constant contact to identify a vehicle best suited for my needs and price point. He provided a number of options and explained the different specs and upgraded features from my previous car. Lovence was very knowledgeable of all-things Mercedes and I am very pleased with my vehicle selection because of him. Lovence, Keith and Brad made my second experience in a row with Mercedes Benz of Silver Spring even better than the first. I highly recommend them for your next car buying experience and look forward to remaining a loyal customer of this dealership. More

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Another Great Mercedes Experience We continue to come back to Mercedes because of the amazing customer service provided by Lovence. He is extremely helpful and goes out of his way to We continue to come back to Mercedes because of the amazing customer service provided by Lovence. He is extremely helpful and goes out of his way to make the buying experience easy. More

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Excellent Customer Service! CELESTIN LOVENCE, our sales consultant was amazing. We drove from Pittsburgh to buy our Mercedes and the dealership bent over backwards to accommod CELESTIN LOVENCE, our sales consultant was amazing. We drove from Pittsburgh to buy our Mercedes and the dealership bent over backwards to accommodate us on a Sunday. AND they are pet friendly as our puppy joined us. I’m certain we will be back again to buy our next Mercedes! More

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Excellent Celestine Lovence is the best salesperson I have ever dealt with. He is a top ranked professional all round and I’m highly impressed with all my inter Celestine Lovence is the best salesperson I have ever dealt with. He is a top ranked professional all round and I’m highly impressed with all my interactions with him from my first visit, purchase, delivery, and post sale. More

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Always the best! Am headed into the dealership for service this week and I can't wait. I've always had an amazing, positive, customer focused experience here. Lookin Am headed into the dealership for service this week and I can't wait. I've always had an amazing, positive, customer focused experience here. Looking forward to seeing the sales & finance team, and may even drive away in something new:) -Beth More

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Great Experience Lovence took the hassle out of buying a car and made it a very pleasant experience in purchasing my car. There was no pressure applied and I was Fred Lovence took the hassle out of buying a car and made it a very pleasant experience in purchasing my car. There was no pressure applied and I was Fred to make up my mind on my own. More

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