All the guys I dealt with were very professional,
pleasant and helpful. They stayed after hours until I was complete with sale.
pleasant and helpful. They stayed after hours until I was complete with sale.
More
by Marc
Verified Customer
Verified Customer
Jul 30, 2022 -
Elder Ford of Tampa responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Salesman was excellent and the sales manager and finance
managers were excellent. First the made me feel comfortable and the treat me with respect and they tried their best to satisfy my number
managers were excellent. First the made me feel comfortable and the treat me with respect and they tried their best to satisfy my number
More
by BASIL.FRANCIS59
Verified Customer
Verified Customer
Jul 29, 2022 -
Elder Ford of Tampa responded
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I had several problems when buying my vehicle.
but the dealer solved most of them, I want to highlight the bad practice of the advisor who assisted me, Cesar Castillo, because when I went to the
but the dealer solved most of them, I want to highlight the bad practice of the advisor who assisted me, Cesar Castillo, because when I went to the dealer my husband was going to buy the car, and this advisor put such pressure on me to buy a vehicle for 44,000 dollars, with the promise and commitment to consign me each month through the Ford card. “For referrals” of the sales that he made per month, 250 dollars for a year. to help me with the payment of the fee, which of course is very high. this never happened and that is why I want to warn the dealership and future clients not to fall for these deceptions and the bad practices of these advisors who unscrupulously deceive people and make the company they work for look bad, because after you take the car home and they don't remember you anymore. you are left with very high fees that you must pay in any way if you do not want to damage your credit or, in the worst case, lose the vehicle.
Tuve varios problemas a la hora de comprar mi vehículo. pero el concesionario resolvió la mayoría, quiero resaltar la mala práctica del asesor que me atendió, César Castillo, porque cuando fui al concesionario mi esposo iba a comprar el auto, y este asesor me presionó mucho para comprar un vehículo por 44.000 dólares, con la promesa y compromiso de consignarme cada mes a través de la tarjeta Ford. “Por referidos” de las ventas que hacía por mes, 250 dólares por un año. para ayudarme con el pago de la cuota, que por supuesto es muy alta. esto nunca pasó y por eso quiero advertir al concesionario y a los futuros clientes que no caigan en estos engaños y en las malas prácticas de estos asesores que sin escrúpulos engañan a la gente y hacen quedar mal a la empresa para la que trabajan, porque después te llevas el auto a casa y ya nose acuerdan del cliente, te quedas con una cuotas altísimas que debes pagar de cualquier manera si no quieres dañar tu crédito o en el peor de los casos perder el vehículo.
More
by dasyrivait
Verified Customer
Verified Customer
Jul 27, 2022 -
Elder Ford of Tampa responded
Hola. Nos esforzamos por ganar clientes de por vida y estoy muy decepcionado al saber de su experiencia negativa con nuestro concesionario. Me gustaría tener la oportunidad de tratar de recuperar su confianza en nuestro negocio al intentar resolver este asunto por usted, si todavía puedo. Tomo muy en serio los comentarios y opiniones de nuestros clientes, así que tómese un minuto para llamarme al 813-279-7301. Me gustaría entender exactamente qué salió mal y, con suerte, cambiar su experiencia.
Gracias,
Dan Sills
Gerente General
Élder Ford de Tampa
Aug 16, 2022 -
dasyrivait responded
unfortunately his actions. They make you think everything you can contrary to wanting to win customers for life. when requesting that the value for which I purchased my vehicle be assessed. you gave me an appointment for 11 in the morning and ended up sending someone else to see me at 2:30 pm. It is a lack of respect for a client, in addition to the explanation they gave me is that the dealership, due to the current situation, had all the power to increase the value they wanted to the vehicles. 7,000 thousand dollars. And of the 19,000 they said they would give me for my vehicle, it turned out that they only gave me 15,000. I definitely do not recommend this dealership at all. in addition to the tricks that this advisor used, CESAR CASTILLO swearing that he would give me 250 thousand dollars a month for a year to pay the high fees he had. I simply advise other people, it is better to go to another Ford dealer, I am sorry for the brand and the bad reputation that this type of dealer creates.
desafortunadamente sus acciones. Te hacen pensar todo lo que puedas en contra de querer ganar clientes para toda la vida. al solicitar que se evalúe el valor por el cual compré mi vehículo. me diste cita para las 11 de la mañana y terminaste mandando a verme a otra persona a las 2:30 pm. Es una falta de respeto a un cliente, además de la explicación que me dieron es que el concesionario por la situación actual tenía todo el poder para aumentar el valor que querían a los vehículos. de 7 mil dólares y de los 19.000 que me dijeron que me darían por mi vehículo, resultó que solo me dieron 15.000. Definitivamente no recomiendo este concesionario en absoluto. además de las artimañas que usó este asesor, CESAR CASTILLO jurando que me daría 250 mil dólares mensuales por un año para pagar las altas cuotas que tenía. Simplemente aconsejo a otras personas, es mejor ir a otro concesionario Ford, lo siento por la marca y la mala reputación que crea este tipo de concesionarios.
I was searching for a specific vehicle and had already
looked at five different dealerships when I found the car I wanted at Elder Ford. The service was phenomenal. The sales department, and managerial st
looked at five different dealerships when I found the car I wanted at Elder Ford. The service was phenomenal. The sales department, and managerial staff went above and beyond to make sure I got what I needed.
More
by JEANNIEASD71
Verified Customer
Verified Customer
Jul 16, 2022 -
Elder Ford of Tampa responded
Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
The dealership was VERY CLEAN AND PROFESSIONAL.
The staff are awesome and I highly recommend it
The staff are awesome and I highly recommend it
More
by WALTER.ROSARIO38@YAHOO.COM
Verified Customer
Verified Customer
Jul 04, 2022 -
Elder Ford of Tampa responded
Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
Great products and salespeople.
Caesar was great along with Mike in finances. I love my new truck.
Caesar was great along with Mike in finances. I love my new truck.
More
by Jeff Beringer
Verified Customer
Verified Customer
Jun 20, 2022 -
Elder Ford of Tampa responded
Hi Jeff, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
This is a wonderful place to buy and service, there are
always a professional person ready to assist you with respect and amiability
always a professional person ready to assist you with respect and amiability
More
by wmejia8823
Verified Customer
Verified Customer
Jun 06, 2022 -
Elder Ford of Tampa responded
Hi, thank you for leaving such a great review and high star rating. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!
I found a good deal on the 2022 Ford Escape, and they
gave me a good price for my trade-in, paying me all the debt on my old car. what more can i ask for!!
gave me a good price for my trade-in, paying me all the debt on my old car. what more can i ask for!!
More
by Martin40
Verified Customer
Verified Customer
Jun 02, 2022 -
Elder Ford of Tampa responded
Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
This dealership made sure to get me the car I wanted and
out the door in a few hours. Solid experience
out the door in a few hours. Solid experience
More
by Slhatfield
Verified Customer
Verified Customer
Other Employees Tagged:
Woody
May 20, 2022 -
Elder Ford of Tampa responded
Hi, your comments keep us motivated and working hard for all our guests! Safe travels!
Time for light cream a very good I would definitely go
back to the Ford dealership for my truck needs
back to the Ford dealership for my truck needs
More
by fsoto9597
Verified Customer
Verified Customer
May 13, 2022 -
Elder Ford of Tampa responded
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!