Cesar Tereso | Page 10

My wife took our X3 in for service and it came back with two dents in the door. The service man was supposed to make arrangements to have them repaired and call her after two weeks had not. She had left a m two dents in the door. The service man was supposed to make arrangements to have them repaired and call her after two weeks had not. She had left a message or two with no response. I called the salesman that we used for both of our cars and he quickly had the service man call me.We made arrangements for me to take it in Monday morning and he told me it would take two or three days. He was going to update me the end of the day and gave me an X1 loaner. When I receive no update the end of the day I called and was told that the painless dent removal guy could not remove the dents and it would have to go to the body shop. When my wife was there her and Caesar had already spoken to the painless dent removal guy and he told them it could not be done so they knew it was supposed to go to the body shop and should have first thing Monday morning. I asked for the manager to call me because Cesar was absolutely no help and I was done trying to work with him. The manager told me it would go to the body shop in the morning and would probably take at least two weeks. Then the X1, after one day, started glitching so he was nice enough to send me a 300 series to drive while I had to wait. It took about two weeks to the day for my car to be done, and I asked that they please look it over well because it's a long drive that I didn't want to make unless I knew it was right. I was told the body shop or professionals and it would be perfect. When we picked it up, we looked over it briefly and did not notice anything so we took it home. The next day, my wife opened the door and in the sunlight could see the big drip on the front edge of the door. I called to report this and was told I would have to take the car back to the body shop and they could cut the drip off with a razor blade buffet and polish xxxx, and it would be perfect. Later that day, we also noticed another big wide drip under the door seem right in the middle of the door. At this point, I was very upset because the body shop should be professional enough, especially the painting people, to look over everything they do closely and see flaws like this. So now I have to drive long distance to the body shop and sit for how long while they cut paint out with a razor blade and buff it real well and hope that does the trick. I am just incredibly unhappy with this service. More

by bobmcc67 Verified Customer Verified Customer

Report | Print

They always do my work promptly and carefully. Friendly and knowledgeable. Warranty repair done way quicker than expected Friendly and knowledgeable. Warranty repair done way quicker than expected More

by Noah Feld Verified Customer Verified Customer

Report | Print

Didn’t reset tire pressure on screen so car kept saying needs tire pressure check. And didn’t tell me to do it. Friendly and helpful otherwise needs tire pressure check. And didn’t tell me to do it. Friendly and helpful otherwise More

by Barb Verified Customer Verified Customer

Report | Print

Everyone at this dealership was very friendly and when we had a problem right after our service they made time to take a look and take care of the problem very quickly and professionally. had a problem right after our service they made time to take a look and take care of the problem very quickly and professionally. More

by bellindak Verified Customer Verified Customer

Report | Print

I like the dealership. Staff is great they all are very professional. I enjoyed my stay there while my car was being worked on. Staff is great they all are very professional. I enjoyed my stay there while my car was being worked on. More

by Domenic Gentile Verified Customer Verified Customer

Report | Print

I went to fur man to fix my coolant tank that broke and they fixed that but in the process they never put back any refrigerant. So now in this Florida heat I have no AC, on top of that the hood of my car i they fixed that but in the process they never put back any refrigerant. So now in this Florida heat I have no AC, on top of that the hood of my car is misaligned and won’t close properly. More

by 8campbell Verified Customer Verified Customer

Report | Print

The service and professionalism were exceptional. Great follow up and I would certainly buy from them again! Great follow up and I would certainly buy from them again! More

by DianneDavant Verified Customer Verified Customer

Report | Print

Robert was amazing the service was fast and informative I will be coming again for my next one. will be coming again for my next one. More

by rileyghall12 Verified Customer Verified Customer

Report | Print

Left three messages to call me to book a service. Third time I asked to speak to a manager. He wasn’t available, and I was promised that he would call me. No one called, even though they have my corr Third time I asked to speak to a manager. He wasn’t available, and I was promised that he would call me. No one called, even though they have my correct cell no. I’ve had other issues where a battery was changed thst turned out not to be the issue. They also pushed me to replace my rear brake pads. 6 months later, and it’s still okay. When they forgot to put my radiator cap on, and my car started overheating, they refused to get a tow in truck. After hours stuck in the heat, I finally convinced them, and they sent a tow truck. I love BMW, but decided to never buy one again. My new Tesla will be delivered next month. More

by Roy Verified Customer Verified Customer

Report | Print

Amazing customer service as always no complaints here. Communication is the key and I’m so glad for the staff who has amicable communication and very professional! Communication is the key and I’m so glad for the staff who has amicable communication and very professional! More

by negrita532 Verified Customer Verified Customer

Report | Print