Chad Allison

I purchased a total of three vehicles was thinking about buying a fourth, but that may all change with a simple trip to the service department. I brought my ram 1500 to get a 21 point inspection of the truc buying a fourth, but that may all change with a simple trip to the service department. I brought my ram 1500 to get a 21 point inspection of the truck because my wife was going to be using the truck in Georgia while visiting my daughter. The service writer Sam called me and told me there was a number of things wrong with the truck we needed to get the radiator , upper control arm, sway bar links and the rear pinion seal all replaced. We agreed to do so over $3000 worth of work done. We scheduled another appointment to get backing plates done to resolve a parking brake issue. The next day we picked it up. Over the weekend we started to hear a loud noise coming from the back of the truck. I called the service department and asked them to see if they could find out where the noise was coming from. The following day my wife went there where a mechanic rode with her. They agreed the sound was coming from the rear differential where they just did the rear pinion seal. Sam the service writer and the mechanic told my wife the truck will be fine. I had my mechanic from my company I work for ride in the truck with me after I heard a banging noise coming from the back of the truck. He informed me it’s coming from the rear differential. He inspected it and found that the differential fluid was quart low. I called Branhaven and spoke to the service manager who informed me that they didn’t want to add any because they didn’t want to charge me twice because they would have to replace the fluid after the backing plates. That is issue number one. The second is on the way down to Georgia we started to hear a rattling noise coming from the middle of the truck and then what sounded like an exhaust leak. The next morning after arriving to our daughters I inspected the exhaust clamp lost a bolt and the other three where extremely rusted where they where almost nothing left to them. I had to fly back home and had my wife bring the truck to a repair shop where they charged us close to $400 to replace two bolts. I called and spoke to the service manager again and after emailing him pictures of the bolts he said you most likely only have an exhaust leak, and it’s cause because we live in the north. That’s all find and dandy but that should have been seen during my initial visit. Not to mention exhaust fumes cause carbon monoxide which is very dangerous. I may just start bringing my bussiness to Milford dodge and jeep for now on if they don’t rectify and make this right. More

Report | Print

Branhaven service Department is amazing! Friendly, knowledgeable staff. Always go out of the way for their customers. Friendly, knowledgeable staff. Always go out of the way for their customers. More

Report | Print

Sam and his service team are exceptional. I appreciate their great customer service I’ve received for many years. I appreciate their great customer service I’ve received for many years. More

Report | Print

I bought vehicles from Branhaven and I continue to have my vehicle serviced by Branhaven. They’re a great dealership. Great employees it’s easy to make an appointment. I recently had an issue with my truck my vehicle serviced by Branhaven. They’re a great dealership. Great employees it’s easy to make an appointment. I recently had an issue with my truck. They got it in right away and took the time to thoroughly check the vehicle out great job. More

Report | Print

Excellent staff very friendly and knowledgeable I would recommend them to everyone you won't be disappointed! recommend them to everyone you won't be disappointed! More

Report | Print

Branhaven Jeep Service Department is the best! I have been a customer since 2005. Great service, friendly and knowledgeable staff, great prices. I highly recommend!! I have been a customer since 2005. Great service, friendly and knowledgeable staff, great prices. I highly recommend!! More

Report | Print

Excellent relationship with Branhaven from start to finish from the time I purchased my jeep in 2018 through today. On top of their game, communicative, friendly, thorough, wonderful and every which wa finish from the time I purchased my jeep in 2018 through today. On top of their game, communicative, friendly, thorough, wonderful and every which way! More

Report | Print

I was there for oil change and check up. Everything was done and completed, and a reasonable amount of time and everybody was very pleasant to talk to answered the questions. Everything was done and completed, and a reasonable amount of time and everybody was very pleasant to talk to answered the questions. More

Report | Print

Professionally run dealership with the main focus on the customer and their needs. Always an excellent and pleasant experience here. I have bought 5 vehicles from Rocco. He is genuine and always has your b customer and their needs. Always an excellent and pleasant experience here. I have bought 5 vehicles from Rocco. He is genuine and always has your best interest at hart. He is very thorough and determined to provide top notch customer satisfaction, for the buyer. More

Report | Print

They are amazing Great customer service. Would highly recommend them. Very friendly and efficient.Always a great experience there. Would highly recommend them. Very friendly and efficient.Always a great experience there. More

Report | Print