Chad Covert
Chad Covert at Heiser Toyota

Chad Covert | Page 28

Sales Manager

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
296 Reviews
4.7

296 Reviews

Write a Review

296 Reviews of Chad Covert

June 09, 2021

Dealership Rating

A vehicle was traded in and we called daily until it was ready to look at. Working with Joe was easy and he didn’t push anything on us. We are satisfied with our experience at Heiser. More

by HAYDEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colt Grandstaff, Joe Reynolds

Jun 10, 2021

Heiser Toyota responded

Dear Hayden, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Joe and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

June 09, 2021

Dealership Rating

The whole experience was awesome. We drove 2 1/2 hours to see a particular vehicle listed. Jorgo was ready for us at the designated appointment time, with the vehicle waiting in front for a test drive. More

by Ray
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina , Zach Doro, Colt Grandstaff

Jun 10, 2021

Heiser Toyota responded

Dear Ray, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Jorgo and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 23, 2021

Dealership Rating
Employee Rating

If I could rate lower than one I would give them a negative 10. I bought a used car in Nov 2020. First, the dealer FAILED to submit correct paperwork for a specialty plate. This caused unnecessary del More

by Disgusted
Customer Service
Friendliness
Price
Recommend Dealer
No
May 24, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Used Vehicle Director Brian Crandall by email at bcrandall@heiser.com with any additional feedback or concerns.

May 14, 2021

Dealership Rating

Darrin was extremely helpful and professional. I was amazed at how many times when he was walking me around as his customer he stopped to ask people if they need any help and took care of them along the More

by Ron Kalmus
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darrin Henry , Colt Grandstaff

May 17, 2021

Heiser Toyota responded

Dear Ron, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

May 05, 2021

Dealership Rating
Employee Rating

Mary Ann Scaffidi and her team are the best!!! Honest and fair people selling good reliable cars. Roger, Chad, Jessica, all very courteous and attentive. Heiser changed the timing chain, water pump for us be More

by MAHMOOD GOHAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 06, 2021

Heiser Toyota responded

Dear Mahmood, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new rides!

April 30, 2021

Dealership Rating

My sales professional Jason did a great job in providing me information prior to coming to the dealership. The finance department was ill prepared and could have easily upsold extended warranty. More

by DAETES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Larner , Colt Grandstaff

May 03, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and valuable feedback! We are pleased to hear that you enjoyed your experience with Jason. We sincerely apologize that we were unable to meet your expectations in our finance department. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Pat Pomeranz by phone at 414-586-7104 or by email at ppomeranz@heiser.com so we can better understand what happened during your experience.

April 29, 2021

Dealership Rating

You had the car we needed, great trade ins and good care all around. Not sure who our finance person was, but he was caring, clear and helpful as was Darrin. Thank you. More

by IRA4
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Darrin Henry, Jakub Kania

Apr 29, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

April 10, 2021

Dealership Rating

Darrin did a fabulous job setting us up with the exact vehicle that we wanted, and spent time after hours working with us to make the deal. He communicated very well via email phone, and most importantly More

by dkinart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Darrin Henry , Goran Filipovic

Apr 13, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Darrin and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 25, 2021

Dealership Rating
Employee Rating

Al Hussain at Heiser Toyota was a pleasure to do business with. He was patient, pleasant, and honest, and made the car buying experience easy for us! More

by Dan and Mary
Recommend Dealer
Yes

Other Employees Tagged: Al Hussain, Jakub Kania

Mar 25, 2021

Heiser Toyota responded

Dear Dan and Mary, Thank you for the positive feedback! We are thrilled to hear that you enjoyed your experience with Al and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

March 24, 2021

Dealership Rating

Helpful, kind staff. Positive experience with low pressure. Would recommend them to others. Followed through with their word and also provided good deal on trade. More

by Boek
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff, Jakub Kania , Zach Doro

Mar 25, 2021

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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