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Charles Draper

Overview Reviews (352) Inventory (146)

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Charles Draper

Used Car Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3

352 Reviews

Overview Reviews (352) Inventory (146)

4.3

352 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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352 Reviews of Charles Draper

September 21, 2025

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Employee Rating

The team of service advisors and the mechanics are why I always visit Lakeland VW for all my service needs! They are friendly, professional and knowledgeable. always visit Lakeland VW for all my service needs! They are friendly, professional and knowledgeable. More

by moyano.lou

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Riddle, Michelle Barnett, Dominic Bailey

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Sep 22, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words. We’re thrilled to hear that our service advisors and mechanics at Lakeland Volkswagen consistently provide friendly, professional, and knowledgeable service. We’re grateful for your continued trust in us!

Sep 22, 2025 -

moyano.lou responded

You are all very welcome. It's important to share comments and acknowledge those that do their very best to serve customers.

September 19, 2025

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Employee Rating

Great experience at this dealer. Didn’t feel pressured, staff were polite, and got a great deal on my new SUV! Thank you to Dominic and Charles for a pleasant visit. See you for the Didn’t feel pressured, staff were polite, and got a great deal on my new SUV! Thank you to Dominic and Charles for a pleasant visit. See you for the next one More

by passalacqua.christian

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dominic Bailey

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Sep 20, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Christian. We are thrilled to hear you felt comfortable and well taken care of at Lakeland Volkswagen. Dominic and Charles will be happy to know they made your visit enjoyable. Enjoy your new SUV and we look forward to seeing you again!

September 01, 2025

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Employee Rating

I’m a first time VW customer . The process was easy and fast. I would definitely recommend them. Dominic was very helpful and personal. He was knowledgeable and answered all of que The process was easy and fast. I would definitely recommend them. Dominic was very helpful and personal. He was knowledgeable and answered all of questions. He is definitely an asset for the company. More

by Peggeg22

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michelle Barnett, Dominic Bailey

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Sep 02, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We are glad your first visit as a VW customer was smooth and efficient. Dominic will be pleased to hear your kind words, and we appreciate your recommendation of Lakeland Volkswagen. We look forward to seeing you again.

September 01, 2025

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I had a standard VW recall and it was handled swiftly! The service staff at Lakeland VW are top notch. The service staff at Lakeland VW are top notch. More

by Dan T

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Jeff Arthur, Larry Riddle

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Sep 02, 2025 -

Lakeland Volkswagen responded

Thank you Dan! We’re glad to hear your recall was handled quickly and that our service team at Lakeland Volkswagen provided top-notch care. We appreciate your feedback and look forward to serving you again.

August 29, 2025

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Employee Rating

The whole team from Dominic, Charles and the people who detailed the vehicle did an awesome job. 👍 detailed the vehicle did an awesome job. 👍 More

by rvanden12

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dominic Bailey

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Sep 02, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We are thrilled to hear that Dominic, Charles, and our detailing team provided an awesome experience. We appreciate your kind words and support of Lakeland Volkswagen.

August 27, 2025

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Employee Rating

Great Service! Danny was very nice and easy to talk to. Prices on their website are true. They dont play games. Danny was very nice and easy to talk to. Prices on their website are true. They dont play games. More

by ncarrosso813

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Danny Gonzalez

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Aug 28, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We’re happy to hear Danny made the process enjoyable and that you found our pricing straightforward and transparent. We truly appreciate your feedback and look forward to assisting you again in the future!

August 26, 2025

Dealership Rating

Employee Rating

Friendly and helpful staff. Nice atmosphere for customers. Haven’t had any issues with my new car but the shop did an excellent job on my last vehicle and in a timely manner. Nice atmosphere for customers. Haven’t had any issues with my new car but the shop did an excellent job on my last vehicle and in a timely manner. More

by alice_diveley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jared Diveley, Jeff Arthur, John Sullivan, Larry Riddle, Michelle Barnett

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Aug 27, 2025 -

Lakeland Volkswagen responded

Thank you, Alice! We’re happy to hear our team made you feel welcome and that both your past service experience and your new car have been going so well. We appreciate your kind words and look forward to being here for you whenever you need us!

August 26, 2025

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Employee Rating

I continue to patron laleland vw because of the people who work there. Ashleigh and Saul in service. Dan the master mechanic and Michelle and Dominic in sales. who work there. Ashleigh and Saul in service. Dan the master mechanic and Michelle and Dominic in sales. More

by moyano.lou

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry Riddle, Michelle Barnett, Dominic Bailey

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Aug 27, 2025 -

Lakeland Volkswagen responded

Thank you so much, Moyano! It’s wonderful to hear that our team members, including Ashleigh, Saul, Dan, Michelle, and Dominic, have made such a lasting impression on you. We’re grateful for your continued trust in Lakeland VW and look forward to welcoming you back whenever you need us!

Aug 27, 2025 -

moyano.lou responded

I truly recommend lakeland vw because of their friendly and professional staff

August 25, 2025

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Employee Rating

Really good team, they provide a great service every time! Really smooth and efficient service time! Really smooth and efficient service More

by Luz Aguilar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 26, 2025 -

Lakeland Volkswagen responded

Thank you so much, Luz! We're thrilled to hear that you've consistently had smooth and efficient experiences with our team. Providing great service every time is exactly what we aim for, and your kind words mean a lot to us. We truly appreciate your support and look forward to seeing you again!

August 18, 2025

Dealership Rating

Employee Rating

Great experience with the dealership and staff! I would return for additional purchases in the future! I would return for additional purchases in the future! More

by DOCMOOSE

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Michelle Barnett, Jeffrey Dixon, Danny Gonzalez, Dominic Bailey, Codi McDowell, Tristan Benning

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Aug 20, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your feedback. We are thrilled to hear you had a great experience with our team at Lakeland Volkswagen and look forward to assisting you with any future purchases.

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All-wheel Drive

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