Charles Draper
Charles Draper at Lakeland Volkswagen
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Charles Draper

Used Car Manager

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.3
331 Reviews
4.3

331 Reviews

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331 Reviews of Charles Draper

April 30, 2025

Dealership Rating
Employee Rating

Excellent work and customer service thank you so much for everything for you good work More

by aolalberto.zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2025

Lakeland Volkswagen responded

Thank you for your kind words! We're so glad to hear that you had a great experience with us. We appreciate your feedback and look forward to serving you again at Lakeland Volkswagen!

April 25, 2025

Dealership Rating
Employee Rating

Mike …. oh my gosh…he was understanding, calm, peaceful, kind, sensitive, nice, and all around amazing! Thank you Mike for everything you did for me. More

by pattennatalie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Mahoney

Apr 26, 2025

Lakeland Volkswagen responded

Thank you, Natalie, for the amazing feedback! We're thrilled to hear that Mike made such a positive impact with his kindness and understanding. We truly appreciate your trust in Lakeland Volkswagen and are grateful for your kind words about Mike!

March 22, 2025

Dealership Rating
Employee Rating

I did not care for the fact that ultimately, the MSRP was the price worked off of; rather than the sales price working from the sticker price!! Not only that it was not spoken out loud which bank and wha More

by redsoxgal04rg
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Dixon

Mar 26, 2025

Lakeland Volkswagen responded

Thank you for taking the time to share your experience. We’re truly sorry to hear that the pricing and financing process didn’t feel as transparent as it should have—that’s not the experience we strive to provide. We’d appreciate the opportunity to look into this further and help bring clarity to what happened. Please don’t hesitate to reach out directly to Jared Diveley at jared@lakelandvw.com if you'd like to discuss this further.

March 14, 2025

Dealership Rating
Employee Rating

Very quick and easy experience! One of the best I had! Thank you so muchhhhh More

by isabelleeugene2014
Recommend Dealer
Yes

Other Employees Tagged: Charles Draper

Mar 14, 2025

Lakeland Volkswagen responded

Thank you, Isabelle! We’re so happy to hear that your experience was quick and easy—and one of the best you’ve had! We truly appreciate your feedback and are grateful for the opportunity to assist you. Thanks again, and we look forward to seeing you next time!

March 14, 2025

Dealership Rating
Employee Rating

Everything is comfortable and easy. No high pressure sales; no bait and switch tactics. Honest, laid back and knowledgeable salespersons; Attentive to customers. Clean and pleasant car More

by Yolie
Recommend Dealer
Yes

Other Employees Tagged: Charles Draper

Mar 16, 2025

Lakeland Volkswagen responded

Hello, thank you for sharing your experience! We’re thrilled to hear that you found the process comfortable and stress-free. It's wonderful to know that Hunter Jackson has been such a reliable part of your car-buying experience. We truly value your trust in us and are grateful for your continued business. Looking forward to helping you again in the future!

February 22, 2025

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Employee Rating

I had great service and got an amazing car! I was treated fairly and enjoyed my experience! More

by dawnwade76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael

Feb 25, 2025

Lakeland Volkswagen responded

Hi Dawn, Thank you for sharing your positive experience! We're thrilled to hear that you received great service and found the perfect car. It’s wonderful that you felt treated fairly and enjoyed the process. We appreciate your feedback and look forward to serving you again in the future!

January 29, 2025

Dealership Rating
Employee Rating

The curtesy is great and is clean but the service I did not like because I went because the radiator reserve tank is leaking and they said no but they refuel the tank with cooler after the day before I did More

by awilda1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 04, 2025

Lakeland Volkswagen responded

Hi, we deeply apologize for the frustration and confusion you experienced during your visit. It’s important to us that all of our customers feel respected and valued. We would like to address your concerns further and ensure your experience is properly resolved. Please reach out to Jared Diveley at jared@lakelandvw.com so we can discuss this matter in more detail and work towards a solution. Thank you for bringing this to our attention.

January 25, 2025

Dealership Rating
Employee Rating

Clean, friendly people, work well with everyone. The car was ready,cleaned and they told me everything about the car. I would definitely come back to your dealership if I need anything. Everyone was More

by b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hunter Jackson

Jan 25, 2025

Lakeland Volkswagen responded

Hi, Thank you for your kind words about your experience at Lakeland Volkswagen! We're thrilled to hear that our team provided a clean, friendly, and informative visit. We look forward to assisting you again in the future—thank you for choosing us!

January 12, 2025

Dealership Rating
Employee Rating

I have been coming to Lakeland VW since 2002. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. More

by vwghia1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 13, 2025

Lakeland Volkswagen responded

Thank you for your loyalty to Lakeland Volkswagen and for choosing us for so many of your vehicles! We’re delighted to hear that Michelle’s attentiveness and Larry’s upfront approach have made your experiences positive and pressure-free. Your trust means everything to us, and we look forward to serving you for years to come!

January 03, 2025

Dealership Rating
Employee Rating

Great job by the staff at Lakeland Volkswagen. Straight shooting. No shenanigans or add-ons like all the other dealers. More

by Manny G
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur, Michelle Barnett

Jan 05, 2025

Lakeland Volkswagen responded

Hi Manny, Thank you for your kind words! We're glad you had a straightforward experience with us and appreciated our honest approach. It's always our goal to make the process as transparent as possible. We hope to work with you again in the future!

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