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Charles Prayor

Overview Reviews (141)

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Charles Prayor

Charles Prayor | Page 6

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5

141 Reviews

Overview Reviews (141)

4.5

141 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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141 Reviews of Charles Prayor

December 12, 2025

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Employee Rating

Service always goes smoothly, and everyone is always very friendly. Charles Prayor is an awesome customer service person. friendly. Charles Prayor is an awesome customer service person. More

by DPFOUCHER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 19, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2025

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Employee Rating

Extremely hard to get a hold of after dropping off my truck. Scheduled drop off on Thursday morning at 8:00 am. They didn’t look at it till Monday morning. I had to call numerous times before anyone call truck. Scheduled drop off on Thursday morning at 8:00 am. They didn’t look at it till Monday morning. I had to call numerous times before anyone called me back. More

by JMANN5

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Nick

December 09, 2025

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Employee Rating

This visit was good. Very professional and efficient Technician and service tech are good to work with Very professional and efficient Technician and service tech are good to work with More

by jamie68

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 11, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2025

Dealership Rating

Employee Rating

Both Nick the service manager and Charles did an excellent job making my new truck needs meet from a problem from the factory. excellent job making my new truck needs meet from a problem from the factory. More

by HERMANRUNYAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 02, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 30, 2025

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Employee Rating

Very efficient and friendly Service was great and appreciated the lift to mall while we waited. appreciated the lift to mall while we waited. More

by LAPIETRAJENNIFER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Dec 02, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 28, 2025

Dealership Rating

Employee Rating

This is my to go dealership for last 5 years. I have had few services with them. And always got what I needed. 2 years ago they diagnose and changed steering wheel motor. And now they found start I have had few services with them. And always got what I needed. 2 years ago they diagnose and changed steering wheel motor. And now they found starts issue in a starter signal cable. They also give warranty on parts which is nice. More

by Rustem

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 02, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Rustem, thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

November 27, 2025

Dealership Rating

Employee Rating

Charles was great to work with and helped resolve my issues with the Buick Great issues with the Buick Great More

by JAYELOCKE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Nov 29, 2025 -

Jim Ellis Buick GMC Mall of GA responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 15, 2025

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Employee Rating

Great service and honest direction for the maintenance of my vehicle. Highly recommend Charles and Jim Ellis service department my vehicle. Highly recommend Charles and Jim Ellis service department More

by mpeele

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Nov 18, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2025

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Employee Rating

Honest &. Very professional service people, love the video explaining what needs to be done. Great technology!! Love the work too! Very professional service people, love the video explaining what needs to be done. Great technology!! Love the work too! More

by cleos parents

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Nov 19, 2025 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 14, 2025

Dealership Rating

Employee Rating

The service was over and beyond. Charles explained everything checked everything out for me. He was awesome young man very very helpful.! Charles explained everything checked everything out for me. He was awesome young man very very helpful.! More

by DPFOUCHER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes