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Charles Suter
Refer Me
198 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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198 Reviews of Charles Suter
February 13, 2017
Fast, Friendly and Always a Great Experience I moved to Indiana in 2014 and began having my Honda Civics serviced there. I simply make my appointment online, and I'm assigned a familiar friendly I moved to Indiana in 2014 and began having my Honda Civics serviced there. I simply make my appointment online, and I'm assigned a familiar friendly service adviser, which means I have one point of contact who knows me and my vehicle. I'm always greeted upon arrival and it's so nice that each adviser takes the time to remember every customer. The waiting area is large, clean and has great amenities. I'm always in and out quickly, and knowing they provide a shuttle service makes it convenient for my schedule. No hassles, just great service. I've owned two Civics since being a customer here, and my previous 2013 was unfortunate enough to have a tree fall on it AND get rear-ended in the same year. Both times the car was repaired perfectly at the collision center. Both situations were very stressful, but the repair process at Don Ayres made it easy and reassuring. I'd highly recommend this dealer- they truly care about their customers. More
by luvgwen07
Helpful 
February 01, 2017
pleased with my visit Needed a few things done on our CRV and was pleased with the work completed. Chuck did what he said he would do and had the work finished when we nee Needed a few things done on our CRV and was pleased with the work completed. Chuck did what he said he would do and had the work finished when we needed the car. Enjoy working with him!!!! More
by pj
January 17, 2017
Major Repair on My Honda Accord Recently the head gasket went bad on my 2010 Honda Accord. When I took the vehicle in and talked with Chuck, he did everything he could to be accommo Recently the head gasket went bad on my 2010 Honda Accord. When I took the vehicle in and talked with Chuck, he did everything he could to be accommodating to my needs. This happened the week before Christmas and even though the service department was very busy, Chuck made it a point to work my vehicle in for service. In addition, Chuck communicated with me on a regular basis and always made me aware of the next step in fixing my vehicle. My wife and I have been working with Chuck on all of our vehicles needs for the last couple of years and I can definitely say I feel like he is taking care of us and not trying to make an extra buck on our service calls. I would definitely recommend taking your vehicle to the Don Ayres Service Department for all of your vehicle needs. More
by tntray
January 16, 2017
Purchase of an Odyssey // Ongoing Service of 2 Hondas I have had several poor experiences taking my vehicles to "quick lube" centers and local shops for both routine and non-routine repairs. Those places I have had several poor experiences taking my vehicles to "quick lube" centers and local shops for both routine and non-routine repairs. Those places are certainly cheaper...at first. Many don't keep ongoing service records, and those quick lube centers seem to always end up stripping the bolt on the oil pan requiring a pricey repair. Don Ayers handles things differently. Yes, you will pay more for certain types of service, but so far I have noted that the average price of service work has been usual and customary. On top of this, I get top notch service and a constant "What can we do for you?" attitude as opposed to the typical "Here's what I may do for you as time permits." Now, I have purchased a vehicle and have had them take over service on another and have been entirely happy at all points. Highly recommended. More
by galdridge83
Other Employees Tagged: Nathan Fitzgerald
November 14, 2016
Always friendly From the time I pull in til I pick up my Van everyone is friendly.. Chuck Suter has been my advisor for awhile and always asks questions to see if I h From the time I pull in til I pick up my Van everyone is friendly.. Chuck Suter has been my advisor for awhile and always asks questions to see if I have any concerns as well as offering car wash.. I like that.. More
by Mike143
October 30, 2016
Great Service As always, great service. I have bought over 15 honda's from Don Ayers. Always have been treated right. Thanks again for the great service. As always, great service. I have bought over 15 honda's from Don Ayers. Always have been treated right. Thanks again for the great service. More
by Ron934
Other Employees Tagged: Rick Squires, Shawn Baney, Doug Settle, Rick Kruger , Shannon Heitkamp, Shannon Hoover, Rick Kruger , Doug Waltz
September 26, 2016
Top Notch Since purchasing my CRV in 2014, i have had nothing but exceptional service from Don Ayers service staff...they truly understand customer service. Th Since purchasing my CRV in 2014, i have had nothing but exceptional service from Don Ayers service staff...they truly understand customer service. Thank you! More
by Dmchondarev
Other Employees Tagged: Jeremy Sullivan
September 09, 2016
Awesome experience I always have a great experience at Don Ayres. Their staff is second to none and the service is excellent. I Highly recommend getting service here. I always have a great experience at Don Ayres. Their staff is second to none and the service is excellent. I Highly recommend getting service here. More
by Matt
Other Employees Tagged: Doug Settle
September 07, 2016
Excellent Service Department I scheduled my recent oil change about 3 weeks prior. The day prior to my oil change, I received a notice that the parts for my Ridgeline were in for I scheduled my recent oil change about 3 weeks prior. The day prior to my oil change, I received a notice that the parts for my Ridgeline were in for a recall. I thought in my mind that I would need to schedule a 2nd appointment. However, when I let Charles know of the parts availability, he volunteered to have the recall work done at the same time as the oil change. He even offered to wash my vehicle. I really appreciate his "can do" attitude! More
by Mark Pomeroy
August 22, 2016
Great Service Department!!! Unfortunately my radiator, on my Honda Accord, got a hole in it and I was left on the side of the road one morning. However, I was able to contact Ch Unfortunately my radiator, on my Honda Accord, got a hole in it and I was left on the side of the road one morning. However, I was able to contact Chuck Suter in the service department and he worked me into the schedule the same day. He had a radiator located and ready to be put in by that afternoon. Chuck has also been the family service guy when my wife brings in our Honda Odyssey. He does an excellent job looking out for our needs and taking care of our vehicle! We can always feel confident that our vehicles are being taken care and we are not being taken advantage of. More
by tntray
