Charles Suter | Page 12

Excellent service dept. My experience at Ayres service dept. is always top rate. My service advisor Chuck Suter, does an excellent job every time. He is always courteous, hel My experience at Ayres service dept. is always top rate. My service advisor Chuck Suter, does an excellent job every time. He is always courteous, helpful, and explains what work is done, as well as any problems found. As a woman, it is very important that I am treated as well as any other customer would be, regardless of gender. This visit was for my 2nd car, a 2000 Mazda Miata, and this dealership has been handling my routine service on it since it was new. My last 3 vehicles have all been Hondas, and Ayres has done/will do all my service on them. More

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Exceeding Customer expectations I have had my Odyssey for 5 years and Chuck and the Service department have performed all service work. Except for a couple oil changes when I was o I have had my Odyssey for 5 years and Chuck and the Service department have performed all service work. Except for a couple oil changes when I was out of the area. Service is always explained completely. All product recalls (2) were attended to as well as easing my concerns. All recommended maintenance intervals performed in a professional manner and the need is understood. The work is timely, courteous, and the wait is usually on target. I believe these folks go above and beyond to retain me as a customer. They have gained my loyalty for my next vehicle. Thanks Michael Bechdol More

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Service experience. My service writer is Charles Suter. He is always very friendly and very professional. I always recommend Don Ayres to everyone who needs service work My service writer is Charles Suter. He is always very friendly and very professional. I always recommend Don Ayres to everyone who needs service work or are in the market for a new or used car. I also know they have one of the very best body shops in the mid west. I personally have experienced their workmanship and it is by far some of the highest quality work I have ever seen. Good job by the whole dealership. More

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Quick and easy oil change Charles always friendly and helpful! I seldom wait while getting car serviced, waiting room comfortable and service is fast. Considering another Hon Charles always friendly and helpful! I seldom wait while getting car serviced, waiting room comfortable and service is fast. Considering another Honda in the future... More

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Fast, Friendly and Always a Great Experience I moved to Indiana in 2014 and began having my Honda Civics serviced there. I simply make my appointment online, and I'm assigned a familiar friendly I moved to Indiana in 2014 and began having my Honda Civics serviced there. I simply make my appointment online, and I'm assigned a familiar friendly service adviser, which means I have one point of contact who knows me and my vehicle. I'm always greeted upon arrival and it's so nice that each adviser takes the time to remember every customer. The waiting area is large, clean and has great amenities. I'm always in and out quickly, and knowing they provide a shuttle service makes it convenient for my schedule. No hassles, just great service. I've owned two Civics since being a customer here, and my previous 2013 was unfortunate enough to have a tree fall on it AND get rear-ended in the same year. Both times the car was repaired perfectly at the collision center. Both situations were very stressful, but the repair process at Don Ayres made it easy and reassuring. I'd highly recommend this dealer- they truly care about their customers. More

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pleased with my visit Needed a few things done on our CRV and was pleased with the work completed. Chuck did what he said he would do and had the work finished when we nee Needed a few things done on our CRV and was pleased with the work completed. Chuck did what he said he would do and had the work finished when we needed the car. Enjoy working with him!!!! More

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Major Repair on My Honda Accord Recently the head gasket went bad on my 2010 Honda Accord. When I took the vehicle in and talked with Chuck, he did everything he could to be accommo Recently the head gasket went bad on my 2010 Honda Accord. When I took the vehicle in and talked with Chuck, he did everything he could to be accommodating to my needs. This happened the week before Christmas and even though the service department was very busy, Chuck made it a point to work my vehicle in for service. In addition, Chuck communicated with me on a regular basis and always made me aware of the next step in fixing my vehicle. My wife and I have been working with Chuck on all of our vehicles needs for the last couple of years and I can definitely say I feel like he is taking care of us and not trying to make an extra buck on our service calls. I would definitely recommend taking your vehicle to the Don Ayres Service Department for all of your vehicle needs. More

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Purchase of an Odyssey // Ongoing Service of 2 Hondas I have had several poor experiences taking my vehicles to "quick lube" centers and local shops for both routine and non-routine repairs. Those places I have had several poor experiences taking my vehicles to "quick lube" centers and local shops for both routine and non-routine repairs. Those places are certainly cheaper...at first. Many don't keep ongoing service records, and those quick lube centers seem to always end up stripping the bolt on the oil pan requiring a pricey repair. Don Ayers handles things differently. Yes, you will pay more for certain types of service, but so far I have noted that the average price of service work has been usual and customary. On top of this, I get top notch service and a constant "What can we do for you?" attitude as opposed to the typical "Here's what I may do for you as time permits." Now, I have purchased a vehicle and have had them take over service on another and have been entirely happy at all points. Highly recommended. More

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Always friendly From the time I pull in til I pick up my Van everyone is friendly.. Chuck Suter has been my advisor for awhile and always asks questions to see if I h From the time I pull in til I pick up my Van everyone is friendly.. Chuck Suter has been my advisor for awhile and always asks questions to see if I have any concerns as well as offering car wash.. I like that.. More

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Great Service As always, great service. I have bought over 15 honda's from Don Ayers. Always have been treated right. Thanks again for the great service. As always, great service. I have bought over 15 honda's from Don Ayers. Always have been treated right. Thanks again for the great service. More

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