Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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Write a Review202 Reviews of Charles Suter
August 05, 2018
Outstanding dealership We have recently purchased our fourth vehicle from Don Ayers. Above excellent service begins with the sale and continues with the service center. We have recently purchased our fourth vehicle from Don Ayers. Above excellent service begins with the sale and continues with the service center. I highly recommend Shawn Baney. He has worked with us for every sale . He makes this process seamless. Also you will not find a better service center. Chuck Suter Is our service advisor. As part of our negotiation with purchasing the pilot we had to continue with Chuck as our service advisor. Both Shawn & Chuck are knowledgeable , customer driven. Always going above and beyond to provide excellent service. I have never encountered any staff member that was not friendly or attentive. We highly recommend Don Ayers Honda. More
Other Employees Tagged: Shawn Baney , Jake with finance
July 04, 2018
Friendly, informative, and fair I went to Don Ayres to get an idea of what vehicles are available on the market that would meet my relatively stringent criteria. I wasn’t dedicated t I went to Don Ayres to get an idea of what vehicles are available on the market that would meet my relatively stringent criteria. I wasn’t dedicated to the idea of purchasing a vehicle on that day, but it also wasn’t out of the question if the deal was a good fit. Cleveland and Cody listened to my concerns and showed me a few vehicles that were the best fit. Turns out the most perfect vehicle for my needs was on the lot that day, being offered at a fair price. I was particularly impressed with the value that they assigned to my trade-in — the exact amount that I was hoping to receive. I believe it was a very fair and honest transaction. Unfortunately, the day after I purchased the vehicle, I discovered that the battery was unable to hold a charge. I contacted Cody, who responded right away, and arranged to have the battery replaced the next business day. Despite the slight hiccup, they were very responsive and accommodating. Most importantly, I’m very pleased with my new vehicle, which perfectly fits my needs! Thanks, guys! More
Other Employees Tagged: Chad Oberlin , Cleveland Brock, Cody Chapman, Josh Chase, Bill Hulwick
July 01, 2018
Service on CRV & Ridgeline The service we have at Don Ayres is always the best, Chuck always has the answer for our questions and the needs we have on our vehicles. The service we have at Don Ayres is always the best, Chuck always has the answer for our questions and the needs we have on our vehicles. More
May 10, 2018
Always Top Notch Service Love the service I receive from Don Ayres. Staff is always quick to acknowledge & point you in the right direction. Would really like it if they had Love the service I receive from Don Ayres. Staff is always quick to acknowledge & point you in the right direction. Would really like it if they had a SW Fort Wayne location! More
April 19, 2018
Consistently the Best Chuck is consistent, honest, and just overall great to work with. I've been bringing my Honda vehicles to him for over 14 years. I highly recommend Chuck is consistent, honest, and just overall great to work with. I've been bringing my Honda vehicles to him for over 14 years. I highly recommend him. More
April 19, 2018
Great service! I have had a Honda vehicle for over 10 years, and I always have them serviced at Don Ayres. The service department is awesome. They are honest, timel I have had a Honda vehicle for over 10 years, and I always have them serviced at Don Ayres. The service department is awesome. They are honest, timely and friendly! More
Other Employees Tagged: Doug Settle, Jeremy Sullivan , Dillon Steenport, Tony Vincent
October 15, 2017
Continued excellence Always love coming to Don Ayres - have purchased 2 vehicles in the past, most recently July 2016. Another purchase today. Only 3 of the model we purch Always love coming to Don Ayres - have purchased 2 vehicles in the past, most recently July 2016. Another purchase today. Only 3 of the model we purchased left on the lot, perfect timing as another client wanted to look at the vehicle we purchased. Jon Walker, Rick Squires were extremely helpful on the sales end, Jarod Burgess in F & I worked extra hard, even beating our own credit union interest rate!!. Great teamwork from all, continued thoughtfulness & care throughout the process. Cannot say enough about the customer care! Know that service department will be equally as wonderful - prior experience with 2 previous vehicles and Chuck Suter prove that. Very pleased with our day today - THANKS SO MUCH, DON AYRES HONDA!! <3 More
Other Employees Tagged: Rick Squires, Jon Walker , Jarod Burgess
October 14, 2017
Great service Charles has always taken good care of me and is always willing to go out of the way too meet my needs. Keep up the good work Charles. Charles has always taken good care of me and is always willing to go out of the way too meet my needs. Keep up the good work Charles. More
September 14, 2017
long-term relationship i've been associated with this Honda dealer for 25 years . Always felt very confident in purchases or repairs. The staff and mechanics are exceptio i've been associated with this Honda dealer for 25 years . Always felt very confident in purchases or repairs. The staff and mechanics are exceptionally good. and Hondas in general are excellent cars. More
Other Employees Tagged: Carlo Borg , Nathan Montange, The gentleman named Connor did the detailing on my certified vehicle and did an excellent job
July 17, 2017
Oil Change with Chuck! Chuck goes above and beyond every time I take my car to him. I have taken my car to him for over 2 years now! I would recommend him to anyone. Chuck goes above and beyond every time I take my car to him. I have taken my car to him for over 2 years now! I would recommend him to anyone. More

