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Charles Suter
202 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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202 Reviews of Charles Suter
July 25, 2016
ALWAYS Excellent Service Service for air bag recall. Chuck Suter made the rental car process very easy and got us in immediately for service when the parts came in. Chuck is Service for air bag recall. Chuck Suter made the rental car process very easy and got us in immediately for service when the parts came in. Chuck is a great guy to deal with and never pressures me one way or the other. More
by linda v-f
July 24, 2016
Very Postive and enjoyable -- highly recommended. WE were taken in on time. The service was performed perfectly and on-time. We are very pleased! Charles was very personable and informative. Why do WE were taken in on time. The service was performed perfectly and on-time. We are very pleased! Charles was very personable and informative. Why does this have to 25 words long???? More
by modesitt123
July 18, 2016
Great experience This is the third Honda we've purchased from Don Ayres Honda. We recommend this dealership to anyone looking for a new or used auto. This is the third Honda we've purchased from Don Ayres Honda. We recommend this dealership to anyone looking for a new or used auto. More
by Truck2911
Other Employees Tagged: Doug Settle , John Hofmann, Dillon Steenport, Jeff Ward, Darrell Calloway
July 08, 2016
Excellent Service I have recently had both our Accord and CRV scheduled in for oil changes. In both instances the service was excellent, on time, and great communicat I have recently had both our Accord and CRV scheduled in for oil changes. In both instances the service was excellent, on time, and great communication from the service associates. I also appreciate the follow up emails confirming time and dates of service scheduled. More
by Ed Kimmet
Other Employees Tagged: Jeremy Sullivan
July 08, 2016
Great service I appreciated the professionalism shown throughout the whole process of getting my Civic serviced. I appreciated the confirmation by email as well as I appreciated the professionalism shown throughout the whole process of getting my Civic serviced. I appreciated the confirmation by email as well as the reminder before the appointment. When I arrived, Chuck Suter almost immediately got me in and set up- he made the whole process so easy. The service staff were very courteous and helpful. It seems in most places, customer service ends once the sale is made- at Don Ayers, that's just the beginning. More
by W. Clark Williman
July 05, 2016
service excellent service! that's why I keep buying Hondas from them! this dealership is the best to deal with! from sales to service:) will keep coming b excellent service! that's why I keep buying Hondas from them! this dealership is the best to deal with! from sales to service:) will keep coming back! More
by Lucy
Other Employees Tagged: Rick Squires, Shawn Baney , Dillon Steenport
May 15, 2016
Consistent, Excellent Customer Service I have always received outstanding customer service from Jeremy Sullivan, Svc Advisor, as well as, Doug Settle, Svc Mgr. We have been customers since I have always received outstanding customer service from Jeremy Sullivan, Svc Advisor, as well as, Doug Settle, Svc Mgr. We have been customers since '05. Whether our Honda Odyssey was undergoing a major tune up or routine maintenance, Jeremy has been & continues to be an excellent communicator about what is suggested to maintain the vehicle and to keep it running in top condition. We are now on our 2nd Honda Odyssey. One of our considerations for purchasing this vehicle was due in part to Jeremy Sullivan, as well as Service Manager, Doug Settle. It is rare to receive quality customer service these days, let alone in the automotive industry, but these guys are top notch. (p.s. If Jeremy Sullivan wasn't available, I would not hesitate to seek out Charles Suter as my Service Advisor...he has also delivered great customer service). Thanks Honda team! More
by Sharon S.
Other Employees Tagged: Doug Settle, Jeremy Sullivan
April 22, 2016
Oil Change I got my 2013 Honda Odyssey serviced at Don Ayres. Not only was it quick, but it only cost me 12.95 for synthetic oil!!! They even washed my van. Ever I got my 2013 Honda Odyssey serviced at Don Ayres. Not only was it quick, but it only cost me 12.95 for synthetic oil!!! They even washed my van. Every person I talked to was friendly and helpful. Chuck made sure I understood what was going on. Thank you!!! More
by olivia Smith
April 20, 2016
Great Customer Service Had my Civic in for 160,000 mile service. Chuck has always treated me professional and with great courtesy. I wouldn't take my car anywhere else. Had my Civic in for 160,000 mile service. Chuck has always treated me professional and with great courtesy. I wouldn't take my car anywhere else. More
by AuburnJon
April 11, 2016
Great service everytime!! I always get great service everytime i go to Don Ayers for service, thanks to Chuck the service advisor that always goes out of his way to make sure I I always get great service everytime i go to Don Ayers for service, thanks to Chuck the service advisor that always goes out of his way to make sure I am happy with any of my needs. It's always nice to go there!! Thanks, Floyd More
by dahonda
