Charles Suter | Page 15

Service Department I recently had our van in for a recall notice. The repair took longer than expected. I was called hourly and informed of the progress being made to I recently had our van in for a recall notice. The repair took longer than expected. I was called hourly and informed of the progress being made to correct the problem. The Service Staff is wonderful. Polite, courteous, and respectful of the customers situation. More

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Simply THE BEST Even though I've certainly checked out others.... dealerships as well as brands... I keep coming back to Don Ayres Honda in Fort Wayne, Indiana. All Even though I've certainly checked out others.... dealerships as well as brands... I keep coming back to Don Ayres Honda in Fort Wayne, Indiana. All my 7 transactions to obtain a new vehicle have been seamlessly organized, incredibly pleasant and leaving me feeling very happy to be parting with my hard-earned money. Not only do they deal in my favorite product, but they also supercede any other dealership in customer service: EVERYONE working there greets me with a warm welcome.... and it feels sincere.... every single time. I am treated with the utmost respect. They cater to my every need. Even when having my cars serviced, they offer various options for my comfort/entertainment as I wait.... many off-site, to which they provide transportation. No matter what my business is there on any given day, I always leave happy! After 30 years of choosing Don Ayres Honda, they certainly feel like home. And, they continue to serve even better with every year! The salesman that helped me with my last 2 is the most awesome... Andy Hitzemann.......like dealing with family. He REALLY has my best interests in mind. Many of my friends are also loyal customers, so I am aware that each and every one of us is left with a feeling that we are their most important customer. I don't know how they do that! I simply cannot say enough about this place, except one must go there to experience the very best customer service I've ever known......in EVERY department. We are blessed to have this dealership in Fort Wayne, even though I'd travel far to repeat my experiences there. More

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I GREATLY APPRECIATE Charles' "Customer is Valuable" service I wish to begin with saying my delay in doing review has no bearing on the excellent service I received back on October 20 & 21. This is all attri I wish to begin with saying my delay in doing review has no bearing on the excellent service I received back on October 20 & 21. This is all attributed to my conversations & service from Charles Suter. This began on October 20 when I explained to Charles what had been going on with my car since October 16. Naturally he couldn't really do anything till the car was towed and delivered by tow company. Charles advised me when the car arrived. Even though the appointment was scheduled for 10/21 Charles started addressing issues on 10/20. For that I am extremely grateful. This was at 3:15 PM. At 3:27 PM I received a call from Charles advising the green immobilizer light came on when he tried to start with key that came with tow truck driver. Charles made arrangements with Dave the shuttle driver to come to my residence to pickup the rest of keys I had in my possession. Again, good service by Don Ayres Honda as Dave the shuttle driver called to confirm when he would be arriving. At 5:12 PM Chuck advised none of the other 3 keys with key fob work. Charles stated he would get back to me next morning (10/21) 10/21 10:09 am Charles called to advise the immobilizer system had lost its memory on all the keys. He advised they would need to reprogram the immobilizer. He quoted me a price for time only - no parts. He confirmed I wanted them to run diagnostic. I asked him to replace batteries in key fobs and check left map light. 1:09 PM Charles advised the oxygen sensor was unplugged. Gave me pricing on balance of items above I had mentioned. I did not note the times of rest of the events that day but the shuttle driver picked me up, took me to Don Ayres and I picked up my car that was finally running again! After paying my bill and going to my car I discovered I had no radio channels. Charles very willingly came out to my car and obtained a code and went back in to dealership and looked up something on computer. He returned to my car and in a matter of moments I had all my radio channels back and was soon to be on my way in my car. I GREATLY APPRECIATE Charles' "Customer is Valuable" type of attitude. He was quite proficient in the way he began addressing issues the day car was delivered. If he had not been on top of things I realize I could have been yet another day without a car. He began addressing issues on 10/20 as soon as car was delivered and kept me updated with all issues. More

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Always a good experience Over the past fifteen years, my husband and I have bought numerous Hondas (Se, Accords, CRVs) from the Don Ayes dealership. Everytime we plan to purc Over the past fifteen years, my husband and I have bought numerous Hondas (Se, Accords, CRVs) from the Don Ayes dealership. Everytime we plan to purchase a new vehicle, we do look around at other dealerships, but we always come back to the Honda brand and the Don Ayres dealership! We come back because of the outstanding, friendly service provided by every department. I want to say that our dealings with Doug Settle have always been exceptional. Doug has solved lots of issues for us and we are grateful for his expertise. He has a very strong work ethic and really, really cares about his customers. Charles Suter is our service manager for our cars. He is also top-notch: friendly, patient, and knowledgeable. The service on our cars is always done right. Problems are diagnosed correctly the first time and then taken care of without return visits. We appreciate the peace of mind which comes from being a member of the Don Ayres customer family!! More

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Service was fast! Great first oil change for my car! Dropped it off and got a call within an hour saying it was complete!! Great price also!! Would recommend! Great first oil change for my car! Dropped it off and got a call within an hour saying it was complete!! Great price also!! Would recommend! More

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Service The service team treat their customers as individuals and do what they can to make their wait time enjoyable. They have appropriate cable channels ava The service team treat their customers as individuals and do what they can to make their wait time enjoyable. They have appropriate cable channels available. They have charging stations for all types of electronics. They have a shuttle van that takes you to the mall and back. The team lets you know of things that your car may be in need of and what servicing needs to be done the next time. Their prices are unbeatable. I was driving over one hour away to take my car to the same auto group I had purchased my car from in another state. I was paying three times the amount for an oil change, then add the drive time, and gas, it was a waste of hard earned money. My boyfriend told me to start coming to Don Ayres and I have never regretted the decision to change. More

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Service Department There is NO comparison between Don Ayres Service Department and others in the area. I am 65 years old and have owned many vehicles over the years. I h There is NO comparison between Don Ayres Service Department and others in the area. I am 65 years old and have owned many vehicles over the years. I have taken my vehicle to this service department for 13 years and never had an issue with the service. The service advisors are professional and extremely knowledgeable. The CRV sold itself. Frankly, because of the service department I limited myself to buying a car at this dealership and spent 2 years investigating the vehicle I would purchase. The salesman was also knowledgeable and friendly but I only drove the car once and consulted with my service guys (Chuck and Kevin) to "seal the deal". I look forward to continuing the great relationship and service I have become accustomed to. More

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Service Fantastic service that I received on our 2010 Odyssey. Service advisor was very professional and did not try and over sell me on items that I didn't Fantastic service that I received on our 2010 Odyssey. Service advisor was very professional and did not try and over sell me on items that I didn't need for the repair. Prices were great as well on our brake pad replacement. I highly recommend Don Ayres. More

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always great service I went there for an oil change. Chuck is always very kind and helpful regardless what I need. Everyone is always very nice and courteous I went there for an oil change. Chuck is always very kind and helpful regardless what I need. Everyone is always very nice and courteous More

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The words Customer Service are taken seriously at Don Ayres Don Ayres service is always well organized and on schedule. Outside of doing great work, I always get in and out per the schedule. The garage is alway Don Ayres service is always well organized and on schedule. Outside of doing great work, I always get in and out per the schedule. The garage is always clean and the service reps listen well and couldn't be more friendly. More

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