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Charles Suter
202 Reviews
Service advisor Chuck Suter knows that customers are usually a little worried when they have to bring their car in for repairs. That’s why his first order of business is to try and put them at ease. “I try to explain why or how the problem occurred,” he says. “Then, we talk about what we can do to prevent it from happening again.” Chuck loves being able to help customers resolve maintenance issues. He also loves interacting with the dealership’s longtime customers. “It’s amazing … the loyalty that Honda customers have is amazing.” Chuck, who has worked at Don Ayres for seven years, spends a lot of his free time participating in his favorite off-road sport: rock crawling.
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202 Reviews of Charles Suter
September 01, 2015
Experience with Darrin Bickel and Ayers Honda dealership. I was met almost at the door by Darrin Bickel and was brought to his work area and was made to feel comfortable and amongst friends. He listened to I was met almost at the door by Darrin Bickel and was brought to his work area and was made to feel comfortable and amongst friends. He listened to our automotive needs and took us to the lot and show room to attempt to satisfy those needs. We were guided to the best quality and a price range that we were comfortable with. There was no pressure felt by us during the presentations and test drives. Everything was handled professionally by not only Darrin but by the supportive staff. I would highly recommend Don Ayers Honda. More
by landrover
Other Employees Tagged: Darrin Bickel, Ryan Coleman
August 20, 2015
Service Department & Parts Department To all that it concerns , I do & have a great relationship with Don Ayres Honda ,over the past 30 yrs of service & dedication from this dealership. Th To all that it concerns , I do & have a great relationship with Don Ayres Honda ,over the past 30 yrs of service & dedication from this dealership. This is a 6 star dealership not a 5 star , I & my family have and own over 12 Honda's over a period of the 30 yrs , currently we have 3 Honda's now a 1992 Honda & a 2006 Accord, 1996 Accord witch is brand new and it is in my garage & has less than 1000 miles on it . Just to let you know I am a 47 yrs service technician for a local industrial fork lift dealership & have a very good knowledge of what excellent service is all about..... I challenge you to find a better staff to service your requirements........!!!!!! Douglas R Lang Thank you , Don Ayres Honda for your service and dedication that you and your staff have giving us over 30+yrs, what more could you ask for . Thank you Doug Suttle & Staff!!! ' More
by Doug Lang,Laotto in
Other Employees Tagged: Carlo Borg, Rick Squires, Shawn Baney, Doug Settle, Kevin Cappelli, Jeremy Sullivan, Rob Braselton, Rick Kruger , Matt Faurote, Troy Johnson, Rick Kruger, Mark Miller, Ben Rose, Dillon Steenport, Shane Sullivan, Tom Vevia, Doug Waltz, Dave, Service Techincian
August 13, 2015
Service for Odyssey Excellent treatment, problem diagnosis, and repair service after a breakdown during a trip from Michigan to Tennessee. Charles Suter was in charge of Excellent treatment, problem diagnosis, and repair service after a breakdown during a trip from Michigan to Tennessee. Charles Suter was in charge of managing our problem and he also helped us find a rental car to continue our trip while our car was serviced at Ayers. Mr. Suter was a huge help in getting our car scheduled for a diagnosis within a few hours after our breakdown and phone call to Ayers. He researched with our Michigan dealer to find a problem with our Odyssey's repair history and was able to determine that Honda's warranty was extended to cover the cost of the repair. Mr. Suter kept us informed via telephone while the repair was underway and he made sure we were able to pick up the vehicle, completely repaired and with no charge when we returned from Tennessee. That was the most thorough. efficient and lowest cost vehicle repair service I ever experienced. Mr. Suter showed great concern for our problem and in assuring us that it would be handled. Finally, the customer waiting area at Ayers Honda was really comfortable and provided great amenities. More
by Hondaowner
August 04, 2015
oil change services these guy are good service, friendly, nice guy , 25 word is too much I don't know what to say but I like these guy from Honda service these guy are good service, friendly, nice guy , 25 word is too much I don't know what to say but I like these guy from Honda service More
by toantranf
Other Employees Tagged: Doug Settle , Troy Johnson
July 31, 2015
Excellent They were efficient and very professional. I appreciated their willingness to work with my schedule. I also appreciated their willingness to take my p They were efficient and very professional. I appreciated their willingness to work with my schedule. I also appreciated their willingness to take my payment over the phone. More
by Kim Ahlert
Other Employees Tagged: Doug Settle, Kevin Cappelli, Jeremy Sullivan , Troy Johnson, Ben Rose, Dillon Steenport, Doug Waltz
July 25, 2015
Service I have always been happy with the service at Don Ayres. That is what brought me back to purchase my second Honda Accord. Jeremy Sullivan is wonderfu I have always been happy with the service at Don Ayres. That is what brought me back to purchase my second Honda Accord. Jeremy Sullivan is wonderful to work with and provided excellent customer service in my most recent service appointment. I have had nothing but positive experiences with all the service reps I have worked with over the years at Don Ayres. More
by Angie
Other Employees Tagged: Doug Settle, Jeremy Sullivan , Troy Johnson
July 23, 2015
Normal Oil Change Service and Test Drive Charles Sutter is a wonderful service manager of my account. He is easy to work with and able to get me in when needed. Also I noticed the new 2016 Charles Sutter is a wonderful service manager of my account. He is easy to work with and able to get me in when needed. Also I noticed the new 2016 Honda Pilot and had to take a test drive since I own a 2009. Love the new body style and ride. Way to go Honda. Don Ayres is a great dealership. More
by Camabby09
June 30, 2015
Great Service This the best service department in northern Indiana they are a no none since fix it right the first time dealer . I have know Doug Settle for 14 ye This the best service department in northern Indiana they are a no none since fix it right the first time dealer . I have know Doug Settle for 14 years he is honest, fair and a all-round great guy!!!! More
by Phil H
Other Employees Tagged: Doug Settle
June 25, 2015
Great service Good price for service. Informed me of service options. Performed what I wanted done without pressuring me to do more. Service was done in a timely Good price for service. Informed me of service options. Performed what I wanted done without pressuring me to do more. Service was done in a timely manner. More
by Cheri's SI
June 23, 2015
BEST Guys, GREAT SERVICE, EXCELLENT Showroom :) I bought a NEW 2015 HONDA Accord and BIG THANKS to RICK and ANDY. This is really very very awesome showroom and ANDY is my guy who helped me on ana I bought a NEW 2015 HONDA Accord and BIG THANKS to RICK and ANDY. This is really very very awesome showroom and ANDY is my guy who helped me on analysis. He took time to do analysis on my questions and comparison on different cars and suggested what is good and right for me. RICK was really enthusiastic to cut me a deal and treated me very well. Coming to SERVICE..... its PERFECT TRUST WORTHY service shop. CHARLES SUTER was GREAT guy and really took time to explain things. Thanks, Krishna More
by Krishna
Other Employees Tagged: Andy Hitzemann, Rick Squires
