Charles Suter | Page 20

This is the first time I have been disappointed. I came in for an oil change. Immediately it was suggested I should have a 45000 mile check up. I asked what that cost..$429. I said that would have to in for an oil change. Immediately it was suggested I should have a 45000 mile check up. I asked what that cost..$429. I said that would have to wait until I planned ahead...next time. Had to explain for the third time (3 oil changes now) that we do not have the tires rotated because we purchased them elsewhere. Can this not be noted on our service record so they are not accidentally rotated at two different places? Other things are noted on the print outs. I asked for the car to be washed and was told they would do that. After the oil change, Chuck came in to tell me I needed the cabin filter replaced ($69.95) and the rear differential needed service ($44.95). Seemed to be that there was a lot of "additionals" going on all around me in the waiting area. I went ahead and had the rear differential serviced in addition to the oil change. After a lengthy wait, I walked out to my car to find that the oil level read out on the car had not been reset and the car had not been washed. I came back in to have someone set my oil level at 100%...I always watch that as well as the mileage on my CRV. I said nothing about not washing the vehicle because of the length of time I had been there. My husband and I have never taken our CRV anywhere but Don Ayres Honda. We change our oil every 3000 miles and have everything done there except the purchase of new tires. Hopefully this was just a calamity of happenings. A "heads up" when we are in there that there is a big expense to plan for in the next 3000 miles would be more than welcome. We like to pay cash for things! And hopefully time will be taken to reset the oil meter and wash the vehicle when asked instead of pushing through...after being there for over an hour and 20 minutes. More

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Check helped us install new batter and check for possible battery drainage as a 100 month battery died prematurely; we purchased the element as a certified vehicle but certified does not cover battery or tir battery drainage as a 100 month battery died prematurely; we purchased the element as a certified vehicle but certified does not cover battery or tires, 2 things the car really needs we find later More

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The service department in very good. The new car sales department is very good. I bought a new honda here in 2008 and in 2010. I bought a used 2007 Civic from the used car department in March of this ye department is very good. I bought a new honda here in 2008 and in 2010. I bought a used 2007 Civic from the used car department in March of this year and I am very disapointed with the used car sales manager. He misled me about the certification of the car and he changed the numbers around on the sales agreement with the bottom line being the same. He seamed to try to confuse me. The used car sales manager did not introduce himself to me or speak to me during the entire process. When I bought the two new Hondas, the new car sales manager spoke to me both times. More

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I feel confident that I will receive the service promised. I especially appreciate Doug and his service staff who are friendly and not pushy as service persons in other dealerships have been. promised. I especially appreciate Doug and his service staff who are friendly and not pushy as service persons in other dealerships have been. More

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Everytime I need service on my Honda Accord, I always get it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell More

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My experience with the service department and everyone at Don Ayres is always exceedingly satisfactory.I never dread making the appointment because your service and sales reps are always friendly and knowled Don Ayres is always exceedingly satisfactory.I never dread making the appointment because your service and sales reps are always friendly and knowledgable. They also get me in and out with minimal time loss. They keep me informed on what service will be done on my lease vehicle and what will be needed at the next service appointment, which is really helpful in these economic times. I will be back if in the future I require a replacement vehicle and will always recommend Don Ayres to my friends and business associates if they ever need a reliable car dealer. Thank you all for doing such a wonderful job! More

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Don Ayres Honda has the best Service Dept. I've ever Don Ayres Honda has the best Service Dept. I've ever dealt with! Everyone seems to be happy to be there and take care of their customers. The service Don Ayres Honda has the best Service Dept. I've ever dealt with! Everyone seems to be happy to be there and take care of their customers. The service is performed in a timely manner and done right the first time! And I can't say enough about the waiting room. What more could you ask for? Just make sure Doug Settle doesn't go anywhere! Thanks for a great experience every time I come in for service! Jon More

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Every time I bring our car in for service it is a pleasant experience. The service department is very professional and courteous. WE have owned Honda's for the past 25 years. During this period of ti pleasant experience. The service department is very professional and courteous. WE have owned Honda's for the past 25 years. During this period of time we have only had one bad experience. At that time I brought this to the attention of the Service Manage Doug Settle and he made it right for us. This is why I own Honda's and buy cars from this dealer. More

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