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24 Reviews of Charles Ward
October 03, 2025
Terrible. Bad communication and slow service. Reactive instead of proactive. After having my car for 24+ hours, I didn’t receive a call with the updates. I had Bad communication and slow service. Reactive instead of proactive. After having my car for 24+ hours, I didn’t receive a call with the updates. I had to call and check, even when there was “updated information”. Something that I informed Brett upon arriving was that my ‘Oil Pan’ was leaking. When I called to make sure my car was available at 4pm like I was told, I was then informed that the same issue I had mentioned was somehow found as if it was new information. I was told the person that did the inspection didn’t look and assumed that the oil leak was the oil gasket. My price for service was increased, my car was not ready at 4pm or 7pm like I was told, my car was in your shop for 30 hours. I had to call out of work and I missed out on the opportunity to make money refereeing because I didn’t have my car. Compensation for my inconvenience was 10%, a joke More
by derrickbuckleyjr
Verified CustomerOther Employees Tagged: Brett Sopocy
October 01, 2025
EXCELLENT SERVICE, FAST, RELIABLE, REMEMBERED MY NAME, VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE VEHICLE WAS FIXED AHEAD OF TIME, GREAT PLACE More
by bodyshop16
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus
October 01, 2025
Awesome awesome awesomeness and so many other things that are in your life and that you are doing are in your life and that you are doing More
by cmfflem03
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus
September 29, 2025
Totally Worth The Drive. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. Car Drives Like New. Professional & Nice, Especially Keiara. Coffee Was Good. More
by BENTLEY012262
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus
September 28, 2025
All the attention, from the first day with Keiara it has been incredible, I will continue taking my cars to this location been incredible, I will continue taking my cars to this location More
by Judvv87
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus
September 26, 2025
Communication is outrageously terrible. My car was there for 2 days and I was NEVER contacted about a single thing wrong with my car, or anything. My car was there for 2 days and I was NEVER contacted about a single thing wrong with my car, or anything. More
by srairwalk
Other Employees Tagged: Brian Jones
September 20, 2025
Excellent attention and service and very grateful to Brett for his support and help, thank you very much for everything Brett for his support and help, thank you very much for everything More
by casananeil
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus
September 13, 2025
Kiara and the manager were a great help. They did all that they could to help me get my situation taken care of. They did all that they could to help me get my situation taken care of. More
by Amanda
Other Employees Tagged: Keiara Lluberes
September 09, 2025
The greenway Kia on west colonial is awful. I wouldn’t recommend this dealership to anyone who trust the dealer to share accurate information. Because they don’t they hold your car and avoid y I wouldn’t recommend this dealership to anyone who trust the dealer to share accurate information. Because they don’t they hold your car and avoid your calls at all cost. Had my car since 2019 took my car faithful for 4 years they never told me it’s too early for oil change. They always took my money and never educated me that I did not need an oil change and that my car was running low on oil. It took me to go outside of Kia for a oil change to be educated that my car had a leak if it was not for Valvoline telling me they were no longer going to keep putting oil in my car until I had it checked out I would have never got my engine replace the runaround they gave me was unbelievable. I could go on, but I would just stop for now because I feel like the world the whole Orlando Florida needs to know how bad they are and if you are a single mother or a single man or female, don’t go there if you trust me, trusting your dealer, they cannot be trusted and they don’t care nothing about you More
by Lena
Other Employees Tagged: Brett Sopocy, Jesse Martins, Mark Foster
September 01, 2025
She was very informative she took good care of me and any concerns I had about my vehicle concerns I had about my vehicle More
by SHAW1772
Other Employees Tagged: Brett Sopocy, Brian Jones, Damon Tavarez, Jesse Martins, Keiara Lluberes, Lana Gault, Lou Bester, Tony Nguyen, Gabriel Taurus
