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Charles Williams
200 Reviews
200 Reviews of Charles Williams
October 12, 2018
Took too long Need better communication from parts and service depts. They were on two different schedules due to weather and it took too long for an oil change and Need better communication from parts and service depts. They were on two different schedules due to weather and it took too long for an oil change and tire rotation. Love Mr. Charles customer service though! More
by Sgrant
Verified Customer
October 11, 2018
taken the service center and personnel were good. I would not waste my money on a service contract, it is not what it seems to be. the service center and personnel were good. I would not waste my money on a service contract, it is not what it seems to be. More
by CASONPO
Other Employees Tagged: Brooke Jennings
October 11, 2018
Fast and friendly service Regular service appointment. Was timely updated on status of work. Good lounge for waiting for service work to be completed. Fast checkout service. C Regular service appointment. Was timely updated on status of work. Good lounge for waiting for service work to be completed. Fast checkout service. Convenient location. More
by BGWOLFE
October 06, 2018
Excellent Master Buick. Has been my service and car buying center for 3 Lacrosse and now anEnvision They treat me like family. A great service center! Master Buick. Has been my service and car buying center for 3 Lacrosse and now anEnvision They treat me like family. A great service center! More
by LOWELLG13
Other Employees Tagged: Will Schafer, Frank Ward, Sue Oertle, William Fanning
October 02, 2018
Great Service! Ms. Kathy and Mr. Charles Williams are great professionals and customer oriented service providers. Kathy's smiling and friendly personality can calm Ms. Kathy and Mr. Charles Williams are great professionals and customer oriented service providers. Kathy's smiling and friendly personality can calm down the most impatience, disagreeable and intolerant person anyone could ever dream of encountering - especially, on a very busy day of providing customer service. Both of them make a great team to serve others! Thanks, for the honor of experiencing such a great team at work - Master Buick! The Shuttle service is a blessing, as well! More
by UFAMTOBIE
Other Employees Tagged: Kathy Hensley , Mark Halupa
October 01, 2018
Issues with A/C service I have used this dealer exclusively for service since this vehicle was new in 2005 and have had good experiences. The cost was a little more than sma I have used this dealer exclusively for service since this vehicle was new in 2005 and have had good experiences. The cost was a little more than small shops but I always got good quality service. This time I had an A/C issue and had to take it back three times for the same issue with a significant bill each time. Even when I reminded the employees that this was the 3rd visit for the same problem, I had a hard time getting in touch with anyone to find out the status of the repair and there did not seem to be much concern that the first $1500 of work did not fix the problem. More
by 2005GMCSierra
September 30, 2018
Friendly staff. Courteous and knowledgable also. I really like the service that I receive on every visit. They provide a much appreciated shuttle serviceas well. They are all very good people. I really like the service that I receive on every visit. They provide a much appreciated shuttle serviceas well. They are all very good people. More
by WBLACKLE2
Other Employees Tagged: Brooke Jennings
September 29, 2018
Never disappoints Great friendly and professional service. As always Charles took fantastic care of us. The staff always makes us feel that our vehicle it’s in the best Great friendly and professional service. As always Charles took fantastic care of us. The staff always makes us feel that our vehicle it’s in the best hands. More
by MDavis64
September 28, 2018
Fantastic Service Department Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Charles Williams & the entire service team were great to work with. They kept me informed the entire time they had my car & did a great job fixing it. Thank you to everyone at Master Buick! More
by some guy
Other Employees Tagged: Alyson Johns
September 27, 2018
Parts weren't ordered before appointment a week earlier Getting first service a week earlier they noticed it needed CV boot replaced. After most of the day was over Charles mentioned they were ordering the Getting first service a week earlier they noticed it needed CV boot replaced. After most of the day was over Charles mentioned they were ordering the part. Gave a rental car. The next day I called at 2pm and Charles said the part wasnt installed yet. I said this is incredible since I made the appointment a week earlier. He put me on hold and then said it was ready. They seem too busy for the volume they are handling. More
by Casa
