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Charles Williams
256 Reviews
256 Reviews
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256 Reviews of Charles Williams
January 16, 2019
Rip Off $189.00 to diagnose and replace a gas cap!!!! Yes you read that right. They charge you to use their diagnostic equpipment. You can go to Riley's. A $189.00 to diagnose and replace a gas cap!!!! Yes you read that right. They charge you to use their diagnostic equpipment. You can go to Riley's. Auto Parts and they will do it for free. More
by j9999
Verified Customer
January 16, 2019
Good customer service. Showed genuine concern Advisor, Charles, gave me detailed information; kept me abreast of everything that was happening; and assured me not to worry, he would take of me. Advisor, Charles, gave me detailed information; kept me abreast of everything that was happening; and assured me not to worry, he would take of me. More
by WhiteLaCross
Other Employees Tagged: Keith Stone, Technician, but I can remember his name
January 15, 2019
2nd oil change on 2018 Enclave bought from Gene Baxley.. Outstanding service department for oil change. I have known and dealt with Gene, Earl and Keith for manny years and have purchased 4 or 5 new vehicle Outstanding service department for oil change. I have known and dealt with Gene, Earl and Keith for manny years and have purchased 4 or 5 new vehicles from them through the years. More
by None
Other Employees Tagged: Eddie Overby, Steve MacDonald , Gene Baxley, Keith Stone, Earl in Parts Department
January 12, 2019
Great service Service was prompt and service center personnel professional, very helpful and very courteous. Great service and courteous , professional staff in ser Service was prompt and service center personnel professional, very helpful and very courteous. Great service and courteous , professional staff in service and the parts section. More
by Hloria B.
Other Employees Tagged: Charles
January 11, 2019
Not that great Not professional not good at keeping you up to date ..on parts..repairs..and status..don’t wash the cars after repairs are completed.. I think that’s Not professional not good at keeping you up to date ..on parts..repairs..and status..don’t wash the cars after repairs are completed.. I think that’s big More
by Victoryinjesus49
January 07, 2019
Had adjustments from mfg's recall performed I brought my truck in to have adjustments made from a mfg's recall. The fix was prompt and everyone involved was pleasant. I was told it would take ab I brought my truck in to have adjustments made from a mfg's recall. The fix was prompt and everyone involved was pleasant. I was told it would take about 45 mins and that is exactly what it took. I appreciated the variety of magazines in the waiting room. More
by gmc grandad
January 05, 2019
Seatbelt recall and front license plate holder installed. Staff was not really interested and just seemed like they were just going through the motion of their jobs. Otherwise, service was good to go. Staff was not really interested and just seemed like they were just going through the motion of their jobs. Otherwise, service was good to go. More
by Tronie1
January 02, 2019
Great experience! Charles was super nice and helpful. Thanks Masters for the easy stress free experience. Bo is a friendly and knowledgeable sale associate. Will be doi Charles was super nice and helpful. Thanks Masters for the easy stress free experience. Bo is a friendly and knowledgeable sale associate. Will be doing business with him again. Thank you. More
by Sookis1747
Other Employees Tagged: Bo Starke
December 30, 2018
Not happy I didn’t like how it was handled and delt with they weren’t very professional and didn’t call me when they said they would I had to do it I didn’t like how it was handled and delt with they weren’t very professional and didn’t call me when they said they would I had to do it More
by Victoryinjesus49
December 22, 2018
Oil and filter change I came in for oil change and filter replacement. The assiciates were very friendly and helpful. I needed a ride home and back, and it was done in a ti I came in for oil change and filter replacement. The assiciates were very friendly and helpful. I needed a ride home and back, and it was done in a timely manner. The work that was done put my mind at ease about traveling this holiday. I'm a permanent customer. Thanks to everyone there. More
by BETTYE415
