Chong Lee | Page 3

Maria is extremely knowledgeable , friendly and super efficient with diagnostics and fixing the situation . Outstanding!! efficient with diagnostics and fixing the situation . Outstanding!! More

by SUSIEPELTON Verified Customer Verified Customer

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Derek always goes above and beyond to address any concerns I may have. Very knowledgeable and always makes my family and I feel like Family.Highly recommend concerns I may have. Very knowledgeable and always makes my family and I feel like Family.Highly recommend More

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BMW of Sarasota is a great dealership and has an amazing service department. The are responsive to the customer and fair on price. Highly recommend! service department. The are responsive to the customer and fair on price. Highly recommend! More

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It is clear they employees work as a team to get the customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as they were the technical people with the expertise. I can tell you as an executive for 20 plus years it is imperative to recognize your front line people. Please on my behalf thank him very much. Service was superb and people at all levels except senior leadership were kind, courteous , and helpful. My only criticism if a client asks to speak to leadership it should be a priority. I tried 3 times to speak to Mr Torres and never did he call back.after his vacation His secretary and Customer service dept assured me the message was passed on. In his absence when he was on vacation I left message for Vp on his voice mail , no response. I personally would have made that a priority as an executive so this did concern me.that they never followed through and I expect better from senior leadership. Don’t pass customer requests to subordinates if they specifically ask to talk to you., I will close with recognition to your staff and middle management. More

by SUEAKELMAN Verified Customer Verified Customer

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There for 3 hours for a tire change . Have yet to have a good experience at this dealer . Have yet to have a good experience at this dealer . More

by Coreyphillips314 Verified Customer Verified Customer

Helpful 5

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Damaged my car during a service visit and refused to repair the damage. Poor service. repair the damage. Poor service. More

Helpful 5

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Amazing team that is always understanding of the situation and works with you to get things done as quickly and efficiently as possible. situation and works with you to get things done as quickly and efficiently as possible. More

by nathang4334 Verified Customer Verified Customer

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Top notch team lead by Chong Lee in service . They are very knowledgeable and communicative throughout the process. Would recommend to all. They are very knowledgeable and communicative throughout the process. Would recommend to all. More

by moec Verified Customer Verified Customer

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Poor communication from service advisor and dismissive attitude from other dealership employees. I purchased a vehicle from another company and no comparison between their quality of service and BMWs. attitude from other dealership employees. I purchased a vehicle from another company and no comparison between their quality of service and BMWs. More

by jemullenix Verified Customer Verified Customer

Helpful 4

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Both service and sales very professional in handling the purchase of a new x5. No pressure and easy to deal with purchase of a new x5. No pressure and easy to deal with More

by tomhubbard1 Verified Customer Verified Customer

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