Chong Lee | Page 2

Incredibly frustrated. My cross traffic warning sensors are not working properly. Nothing even close to what BMW c demonstrates on their video. No help from BMW Sarasota wh My cross traffic warning sensors are not working properly. Nothing even close to what BMW c demonstrates on their video. No help from BMW Sarasota who claimed it is working properly but refuses to test the system with my car. They claim they cannot cause an “accident” so therefore cannot test my car. I will be selling my BMW X5 2022 car and will not purchase another BMW. You have lost a customer for life as well as all the people I will tell. More

by SHARIKOTCH Verified Customer Verified Customer

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Easy to work with sales team and best BMW service in US! Would recommend to all. Would recommend to all. More

by moec Verified Customer Verified Customer

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Shawn the sales manager and nick in sales were so easy to deal with. Purchased car in an hour and a half. Very fair on pricing and really attentive to my questions and concerns. Best service manager in the b deal with. Purchased car in an hour and a half. Very fair on pricing and really attentive to my questions and concerns. Best service manager in the business in Chong Lee! More

by moec Verified Customer Verified Customer

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Great service department! They are always prompt, courteous, and professional! I highly recommend BMW if Sarasota! They are always prompt, courteous, and professional! I highly recommend BMW if Sarasota! More

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Maria is extremely knowledgeable , friendly and super efficient with diagnostics and fixing the situation . Outstanding!! efficient with diagnostics and fixing the situation . Outstanding!! More

by SUSIEPELTON Verified Customer Verified Customer

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Derek always goes above and beyond to address any concerns I may have. Very knowledgeable and always makes my family and I feel like Family.Highly recommend concerns I may have. Very knowledgeable and always makes my family and I feel like Family.Highly recommend More

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BMW of Sarasota is a great dealership and has an amazing service department. The are responsive to the customer and fair on price. Highly recommend! service department. The are responsive to the customer and fair on price. Highly recommend! More

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It is clear they employees work as a team to get the customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as customer the best possible outcome . Joshua my advisor was very responsive and kept me apprised. I do believe the technician should be recognized as they were the technical people with the expertise. I can tell you as an executive for 20 plus years it is imperative to recognize your front line people. Please on my behalf thank him very much. Service was superb and people at all levels except senior leadership were kind, courteous , and helpful. My only criticism if a client asks to speak to leadership it should be a priority. I tried 3 times to speak to Mr Torres and never did he call back.after his vacation His secretary and Customer service dept assured me the message was passed on. In his absence when he was on vacation I left message for Vp on his voice mail , no response. I personally would have made that a priority as an executive so this did concern me.that they never followed through and I expect better from senior leadership. Don’t pass customer requests to subordinates if they specifically ask to talk to you., I will close with recognition to your staff and middle management. More

by SUEAKELMAN Verified Customer Verified Customer

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There for 3 hours for a tire change . Have yet to have a good experience at this dealer . Have yet to have a good experience at this dealer . More

by Coreyphillips314 Verified Customer Verified Customer

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Damaged my car during a service visit and refused to repair the damage. Poor service. repair the damage. Poor service. More

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