Chris Buie | Page 12

Yet another great visit. BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last F BMW has done such a great job making this vehicle uber reliable, that only scheduled maintenance brings me in. Chris Buie scheduled me in for last Friday & a loaner. The weather forecast for changed a forecast several inches of snow, so he had me drop off my car on Thursday evening before the weather change. That was genius, because we received about 5 inches of snow on top of what was already there. That made Friday driving horrendous for those who were on the road. Thanks you Chris. Beyond my scheduled maintenance, I asked that he have a back up sensor problem that would sometimes not allow me to back out of the garage. There were no issues found but their troubleshooting produced a comprehensive report explaining possible reasons for the problem. Problem solved…when I park deeper into my garage, the decking covering my floor creates an elevation change that is detected. Thank you Matt Bircher for being so thorough. This year marks the 40th year of my relationship with Autohaus of (now) Maplewood! More

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She was very thorough, kind, and answered all of my questions! Will continue to request Brittani when I need maintenance. questions! Will continue to request Brittani when I need maintenance. More

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My wife and I have leased double digit BMWS over the last 30 years from Autohaus. The service department, although rarely necessary, except for routine maintenance, Is very good. All of these experience 30 years from Autohaus. The service department, although rarely necessary, except for routine maintenance, Is very good. All of these experiences have been extremely positive. Special thanks to all who have made this happen in the entire processes , and especially to our salespeople: John Novantany, Gerd Petermann ( RIP) , and Jens Petermann. More

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What an incredible experience! Huge shoutout to Chris Buie and the entire service team. I happily drive an extra 30 minutes to this dealership because the service is unmatched. I w Huge shoutout to Chris Buie and the entire service team. I happily drive an extra 30 minutes to this dealership because the service is unmatched. I was at 35,919 miles, with my BMW’s covered maintenance expiring at 36k. Chris went above and beyond to ensure my 40k maintenance was taken care of under warranty—saving me from having to come back later and, even better, keeping it all covered under BMW’s plan so I didn’t pay out of pocket. They’re always professional, quick, and have a rental car ready when I need one. Truly top-notch service! Love that their service techs send a personalized video of my car each time its serviced. Really nice touch - keep this up. It makes the service experience feel personalized and far less transactional than a typical dealership experience. I will say - communication could be slightly better. Perhaps they consider a text option for scheduling like a calendly or similar? Sometimes its difficult getting a hold of the service tech as they're always in appts with customers, making scheduling a bit challenging as we play phone tag back and forth for days - ha! More

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simply the best! Incredible service from Todd, Chris and Andy. Brought my car in for an oil change and A computer issues and they completed everything and got me back Incredible service from Todd, Chris and Andy. Brought my car in for an oil change and A computer issues and they completed everything and got me back on the road. More

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Everyone was great from checking in to video of service review to checking out. This is a great service center. review to checking out. This is a great service center. More

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They were gracious enough to get me in for an unscheduled tire appointment, had a screw in my tire. Replaced the tire for free with my tire warranty! tire appointment, had a screw in my tire. Replaced the tire for free with my tire warranty! More

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Customer service is always exceptional. From the moment I arrive until the time I leave, I feel appreciated and well taken care of. From the moment I arrive until the time I leave, I feel appreciated and well taken care of. More

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Autohaus is the only dealership I will ever support. We are long customers for 21 years. Great sales, Jens Petermann, great service, just an all around great dealership. We are long customers for 21 years. Great sales, Jens Petermann, great service, just an all around great dealership. More

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Good communication but high prices. Every time I’ve been there it’s been expensive. Even when I only needed 6 screws for under the front bumper… $4 per screw. I talked with the manag Every time I’ve been there it’s been expensive. Even when I only needed 6 screws for under the front bumper… $4 per screw. I talked with the manager and we had a good conversation but really no discount. I am a BMWCCA member and they DO give a discount on labor and parts for members. The last visit was to remove a drain plug to drain water out of the rear quarter panel. The tech said to clear the clog would require removing the window and regulator (about 3 hours labor) so I had him only remove the plug… still cost me almost $300. I asked the manager to explain or show me how to do it myself (drain plug location/removal) and he generally pointed to the rear quarter panel but didn’t know if it was clips or screws that held the lower panel on. Again good communication but at a cost! More

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