Chris Clem

The service team are ungrateful for my business. They’re not kind. They don’t use the words thank you. The service mgr Chris Klem is equally as bad. I’ll never buy another car from Autohaus and will They’re not kind. They don’t use the words thank you. The service mgr Chris Klem is equally as bad. I’ll never buy another car from Autohaus and will be taking my service to a different BMW dealership. More

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Great service. Chris Buie got me in there and out quickly. Jordan Sieve did a great job replacing the brakes and getting all the servicing done. Chris Buie got me in there and out quickly. Jordan Sieve did a great job replacing the brakes and getting all the servicing done. More

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Great service from Chris Clem. Loaner car to fixing the belt all complete in time Loaner car to fixing the belt all complete in time More

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They are very attentive to their client’s needs. Service manager is exceptional and goes above and beyond every time. Service manager is exceptional and goes above and beyond every time. More

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We have always had excellent service at Autohaus. The technicians are excellent and have answers for all of our concerns. The technicians are excellent and have answers for all of our concerns. More

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Works to fit in schedule if needed. Everyone is friendly and helpful. Keep us in the loop for anything happening. Everyone is friendly and helpful. Keep us in the loop for anything happening. More

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Very courteous and professional, everyone is dedicated to keeping my vehicle running in top condition keeping my vehicle running in top condition More

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Autohaus BMW Dealership Maplewood Mo 63143 is a wonderful place to have your vehicle serviced. The Advisor, Employees, and Mechanic communicate and listen to their customers. place to have your vehicle serviced. The Advisor, Employees, and Mechanic communicate and listen to their customers. More

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I scheduled a service appointment with Autohaus several weeks ago and clearly outlined the needs of my vehicle using your online booking tool. In the description, I explained that my vehicle had been struc weeks ago and clearly outlined the needs of my vehicle using your online booking tool. In the description, I explained that my vehicle had been struck in a parking lot and required both body work and repair to the front tires. I requested a full assessment and repair of the damage as needed. Prior to the appointment, I even spoke directly with a service technician to confirm the details. During that call, I reiterated that I would be leaving my vehicle with Autohaus for an entire week while I was on vacation, specifically to allow ample time to complete the necessary work. At no point between booking the appointment and dropping off the car did anyone inform me that Autohaus could not perform the body work—or even coordinate with the body shop located immediately next door. It was only when I arrived to drop off the vehicle that I was told the body work could not be handled. Had I been informed of this earlier, I would have made entirely different arrangements. As a result, I’m left with an unresolved issue and a significant waste of time. To be clear, the Autohaus sales team has always been excellent in my experience. However, the service department needs to be significantly more detail-oriented and proactive in communication. I will be taking my vehicle to West County BMW going forward—not only because it’s closer to home, but because I need a service team I can rely on for thorough and complete care. More

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Excellent customer service and communication. Upfront on necessary service and pricing. All around positive experience. Upfront on necessary service and pricing. All around positive experience. More

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