Chris Conroy

I purchased a 2019 BMW 540i from Pat Lobb Toyota of McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accident McKinney on January 13, 2026. The vehicle was represented as fully inspected and ready for use at the time of sale, and according to them no accidents. I asked to see the car fax, but the rep said there were no accidents reported. At the time of signing, I was not given a buyer's guide, was not given the full 11 pages of the warranty, only the first page of my signature, no Carfax documentation and only the first signature page 1 of 3 of my gap insurance. It was placed in an envelope and handed to me. They allowed me to take the vehicle without proof of insurance, which I thought was strange but assumed they were following correct protocols. Within approximately 14 days of purchase, the vehicle became non-operable. The vehicle shifted into Park and would not move. While stationary, there were no warning lights or diagnostic fault codes before the failure, and I did not strike any object or experience any impact while operating the vehicle. The service department tried to shift the blame to me and said it was an impact to the undercarriage, which caused a dent in the oil pan, then leaked transmission fluid out of the vehicle. There was no impact, and being an experienced drive,r I would have heard an impact, seen transmission leakage and seen default codes across the dashboard. The vehicle was towed back to the selling dealership and remains in their possession. They are refusing to fix the vehicle that, after 14 day,s went into catastrophic failure, and 9 of those days the car was not driven at all due to the winter storm. The dealership is claiming that the oil pan was dented due to impact and that transmission fluid leaked, causing the failure. However • I did not experience any impact. • There were no warning lights or diagnostic codes. • The dealership has admitted they have no documentation or photographs showing the condition of the vehicle’s undercarriage or oil pan at the time of sale. The dealership also admitted they do not know how to work on BMW, but gave a quote of 7k in repairs. How do you know what is wrong with a car when you do not know how to repair it? When asked for pre-sale photo,s the GM, John Elli,s admitted they do not have them. Without pre-sale documentation establishing the vehicle’s condition at delivery, there is no basis to conclude the alleged damage occurred after purchase. The dealership has refused warranty coverage and will not put in a claim. He and his team have decided the narrative without facts, only opinions and assumptions, and no goodwill repair, unwind loan or substitution of collateral was offered to me as a solution, and GM directed me to file an insurance claim instea,d which would constitute fraud on my end since there was no impact. Additionally, at signing, I was not provided complete copies of the executed agreements. I was given only page 1 of 11 of the Vehicle Service Contract and only page 1 of 3 of the GAP agreement. I was not provided the full terms, exclusions, or cancellation provisions at the time of signing. The dealership has not offered any reasonable resolution, including a no-cost repair, substitute vehicle, or unwind of the transaction. The vehicle remains non-operable at the dealership. I have filed a complaint with the Texas DMV dealer complaint and will be filing a complaint with BBB, Attorney General's office, CFPB, Texas Department of Insurance, and also contacting City Council and our State Rep. This was not my fault; this was pre-existing, and they cannot prove otherwise. I asked Pat Lobb to contact me, and all my requests have been met with uncaring and disrespectful staff. My car remains at the dealership inoperable. More

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Everyone that helped me find a car today was extremely helpful and kind. Maricar was more than willing to accommodate my preferences and be patient with me in making a decision. Even in the cold weather s helpful and kind. Maricar was more than willing to accommodate my preferences and be patient with me in making a decision. Even in the cold weather she was happy enough to drive up plenty of cars and wait for me to make a decision when I felt conflicted. This was my first time buying a car and I couldn’t have asked for a better experience! More

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Most pleasant buying experience I have had. First class at every step of the way. First class at every step of the way. More

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Exceptional service related to all Departments. I appreciate the professionalism & attention to detail. Thanks again! I appreciate the professionalism & attention to detail. Thanks again! More

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I recently purchased a pre-owned Toyota Highlander with the help of Fred Azad, and I couldn’t be happier with the experience. Fred was incredibly patient, taking the time to listen carefully to all my need the help of Fred Azad, and I couldn’t be happier with the experience. Fred was incredibly patient, taking the time to listen carefully to all my needs and preferences. He went above and beyond at every step of the process — from helping me compare options, to explaining details clearly, to making sure I was completely comfortable with my choice. What really stood out was his genuine care and professionalism. Fred wasn’t just trying to sell a car; he truly wanted to make sure I got the best vehicle for my family. Thanks to his dedication, I drove away in a Highlander that perfectly fits our needs. If you’re looking for someone who will treat you with respect, honesty, and kindness, ask for Fred Azad at Toyota of McKinney. Highly recommended! More

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Great dealership. Very helpful and our salesperson provided courteous service. We will definitely return and have our service done here. Very helpful and our salesperson provided courteous service. We will definitely return and have our service done here. More

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Very professional and concerned about providing the best service possible. Everyone of the staff makes you feel welcome and valued. service possible. Everyone of the staff makes you feel welcome and valued. More

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Great customer service and understanding from these people. I would recommend these people to my family first and then my friends. people. I would recommend these people to my family first and then my friends. More

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If you want many levels of customer service at a high standard...let them take care of you. These guys catered to me and took over my needs and delivered results! RESULTS are what matters to loyal Toyo standard...let them take care of you. These guys catered to me and took over my needs and delivered results! RESULTS are what matters to loyal Toyota owners. This was my second Avalon purchase from two different Pat Lobb Toyota dealerships. Incredible folks!! Go see them!!!! More

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**Beware of Deceptive Practices at Pat Lobb Toyota in McKinney, TX!** If you’re considering buying a vehicle from Pat Lobb Toyota, **DO NOT** trust anything they say. This dealership preys on unsusp McKinney, TX!** If you’re considering buying a vehicle from Pat Lobb Toyota, **DO NOT** trust anything they say. This dealership preys on unsuspecting buyers—especially first-time car buyers—using deceitful tactics to pad their profits. A young man in our family recently purchased his first car here, excited for what should have been a memorable milestone. Instead, it turned into a **lesson in dishonesty and manipulation.** After negotiating a fair price, the dealership **slipped an undisclosed dealer add-on package into the contract** without ever mentioning it. This deceptive fee—nearly **$2,000 more than agreed upon**—only came to light **days later** when adding the car to our family’s insurance policy. When we called to dispute the charge, their response? **"You signed."** No attempt to make things right, no accountability—just a half-hearted excuse that it would be used as a "coaching experience" for the salesperson. Meanwhile, the first-time buyer who placed his trust in this dealership? **Left to eat the cost. Pat Lobb Toyota is yet another dealership engaging in **bait-and-switch tactics, taking advantage of young and inexperienced buyers.** This is a **shady operation** that prioritizes profit over integrity. ### 🚨 **A Stern Warning to ALL Buyers:** ✅ **DO NOT trust anything this dealership or their associates say.** ✅ **Inspect EVERY line of the contract before signing—even if everything “seems fine.”** ✅ **Check twice, then check again—they will hide and deceive at every turn.** There are plenty of reputable dealerships that actually value their customers—**Pat Lobb Toyota is NOT one of them.** If you value honesty and transparency, **take your business elsewhere.** More

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