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Chris Fanella

Overview Reviews (118)

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Chris Fanella

Chris Fanella | Page 11

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

118 Reviews

Overview Reviews (118)

4.9

118 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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118 Reviews of Chris Fanella

August 21, 2025

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Employee Rating

Michelle, Chuck, and Chris are great! Good customer service. Thanks for all your help and assistance. Good customer service. Thanks for all your help and assistance. More

by LGILBERT0859

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Hedrick

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Aug 25, 2025 -

Highland Park Ford Lincoln responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 21, 2025

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Employee Rating

It was nice they came to the house to check the car. The maintenance guy fixed it wrong the first time, but Chris sent him back to correct the error. Chris also called the next day to make sure it was o The maintenance guy fixed it wrong the first time, but Chris sent him back to correct the error. Chris also called the next day to make sure it was ok. More

by LAURARADOM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Aug 24, 2025 -

Highland Park Ford Lincoln responded

Hi, we appreciate your feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 20, 2025

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Employee Rating

Really appreciated the prompt work and the clear ongoing communication about timing, from arrival of parts through cometion of all work. Made it easy to schedule my busy life around the unavoidable annoyan communication about timing, from arrival of parts through cometion of all work. Made it easy to schedule my busy life around the unavoidable annoyance of this occasional vehicle upkeep. More

by TaurusMark

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky

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Aug 23, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2025

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I moved from Cicero il to the Waukegan since 1 yr ago. I been taking my truck to Highland Park Ford. No complaint at all, Good customer service, always fix my truck. I'm a satisfied customer. Thank you fo I been taking my truck to Highland Park Ford. No complaint at all, Good customer service, always fix my truck. I'm a satisfied customer. Thank you for your Service. More

by Lucyramirez938

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Aug 23, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

August 17, 2025

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Employee Rating

My family has been going to this dealership for several years. Have always had great service years. Have always had great service More

by MARIEELAINA16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick

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Aug 19, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

August 16, 2025

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Great service and professional staff made this a great experience for routine maintenance and checks. experience for routine maintenance and checks. More

by SM

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: the gentleman working the quick lane desk 16 August

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Aug 18, 2025 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 16, 2025

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Outstanding service department. Congratulations to Chris Fanella for building an impressive organization, he’s an excellent manager. On his staff is Steve Duke, the very best in th Congratulations to Chris Fanella for building an impressive organization, he’s an excellent manager. On his staff is Steve Duke, the very best in the business. they are always my “go to” team for service on my Lincoln. More

by sgkapsalis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Steve Duke

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Aug 17, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2025

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Employee Rating

Great service director. Thorough on repairs. Accommodating with loaner when car in shop for some days. Even though I am not a regular they make you feel important. Thorough on repairs. Accommodating with loaner when car in shop for some days. Even though I am not a regular they make you feel important. More

by egmon

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 16, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

August 10, 2025

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Employee Rating

They spoke to me rudely and disrespectfully. They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I cont They didn't offer solutions to many of my car's problems. With their nonchalant attitude, they haven't even fixed my car for a few weeks. When I contacted them, they repeatedly hung up the phone in my face. Even the supervisor is acting nonchalant. It turns a blind eye to the disrespectful behavior of its own staff. I will report them to the government agency as soon as possible. And I'm going to send a complaint to the BBB. I don't recommend anyone to buy lincoln cars after their lincoln service experience. I'm not the only one having these problems. Many Lincoln owners suffer from these problems in my friends, and certainly no one recommends the Highland Park Lincoln service More

by Kaya

Verified Customer

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Recommend Dealer

Other Employees Tagged: Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick

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Aug 11, 2025 -

Highland Park Ford Lincoln responded

Kaya, The warranty repair you requested would be a violation of standards from Ford. If the issue is caused by front bumper damage due to an accident, no matter how many times you ask our staff to submit a fradulent claim, the answwer will remain the same. If you are going verbally abuse our staff becuse they will not file a fraudulent claim, and continue yelling at them, At some point they had to end the call. We suggested making an insurance claim and it would be your best option.

Aug 11, 2025 -

Kaya responded

You are acting completely against Ford standards. There was no accident, yet you refuse to perform the repair. Your behavior has been both rude and disrespectful from the beginning. Even more shocking, you suggested that I “have an accident” so that the insurance would cover the repair. How can a Ford-certified service center make such an unethical and dangerous request to a customer? Advising a customer to intentionally damage their vehicle so the insurance will pay for the Adaptive Cruise Control repair is not only unacceptable — it is a blatant violation of professional and ethical standards, and it clearly shows how little you comply with Ford’s values.

August 10, 2025

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Employee Rating

Great people to do business with. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. Always honest for good advice. Always very knowledgeable staff. Always recommend them over every where else I have been. More

by CHRIS.FANELLA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick

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Aug 11, 2025 -

Highland Park Ford Lincoln responded

Chris, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!