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Chris Fanella

Overview Reviews (103)

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Chris Fanella

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

103 Reviews

Overview Reviews (103)

4.9

103 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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103 Reviews of Chris Fanella

March 16, 2026

Dealership Rating

Employee Rating

Thank you High land Park Ford Dealer, we'll always prefer this location over any others. this location over any others. More

by AP15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Mar 19, 2026 -

Highland Park Ford Lincoln responded

Hi, we are thrilled to hear that our dealership has become your preferred choice! Our team at Highland Park Ford is dedicated to providing excellent service every time you visit. Thank you for your loyalty and support.

March 14, 2026

Dealership Rating

Employee Rating

I'm very happy with the service provided by the dealership. Chris kept me informed throughout the process. I highly recommend the dealership. dealership. Chris kept me informed throughout the process. I highly recommend the dealership. More

by R.MELLINGER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 16, 2026 -

Highland Park Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 08, 2026

Dealership Rating

Employee Rating

I like their ability to provide service at home. Staff is always very professional and helpful. Staff is always very professional and helpful. More

by JULIESHOLLAND

Verified Customer

Recommend Dealer

Yes

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Mar 10, 2026 -

Highland Park Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 06, 2026

Dealership Rating

Employee Rating

Had an excellent experience with [Chris] at [Ford]. They took the time to explain exactly why my car was making a grinding noise and broke down the repair costs in a way that was easy to understand. Th They took the time to explain exactly why my car was making a grinding noise and broke down the repair costs in a way that was easy to understand. The service was completed ahead of schedule, and I really appreciated the proactive updates. Highly recommend asking for [Joe]specifically!' More

by Jjup_99

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 09, 2026 -

Highland Park Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 02, 2026

Dealership Rating

Employee Rating

I appreciated that Highland Park Ford Lincoln proactively called me to fix a recall. I appreciated that the dealership drove to my house to install the fix for the recall. Chris Fanella arrived on time and k called me to fix a recall. I appreciated that the dealership drove to my house to install the fix for the recall. Chris Fanella arrived on time and kept me informed about the progress of the fix for the recall. I will be happy to use this dealership again in the future. More

by DANREIMANN304

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 06, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2026

Dealership Rating

Employee Rating

I was very happy that the serviceman came to our home. He was on time, polite and efficient. He was on time, polite and efficient. More

by Electric Evanston

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 04, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2026

Dealership Rating

Employee Rating

I was able to stay home and have service come to me Quick, efficient, easy Quick, efficient, easy More

by SAMSIMONIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 04, 2026 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 28, 2026

Dealership Rating

Employee Rating

Service at the house is great and super easy. I would recommend it to anyone I would recommend it to anyone More

by ROB@HPOLIAN.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 04, 2026 -

Highland Park Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 27, 2026

Dealership Rating

Employee Rating

Very good service in maintaining,always good. . is very recommended for friends and family. Thanks . is very recommended for friends and family. Thanks More

by PATRICKSIGNATURELIMO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Fanella, Gavino Mora

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Mar 03, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any further questions, please don't hesitate to reach out!

February 26, 2026

Dealership Rating

Employee Rating

Matt Price and Chris Fanella did a great job,Always the best!Thank you so much best!Thank you so much More

by MARIANAARMAS210

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt Price , Matt Price

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Mar 03, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!