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Chris Fanella

Overview Reviews (101)

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Chris Fanella

Parts and Service director

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.9

101 Reviews

Overview Reviews (101)

4.9

101 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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101 Reviews of Chris Fanella

March 06, 2026

Dealership Rating

Employee Rating

Had an excellent experience with [Chris] at [Ford]. They took the time to explain exactly why my car was making a grinding noise and broke down the repair costs in a way that was easy to understand. Th They took the time to explain exactly why my car was making a grinding noise and broke down the repair costs in a way that was easy to understand. The service was completed ahead of schedule, and I really appreciated the proactive updates. Highly recommend asking for [Joe]specifically!' More

by Jjup_99

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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March 02, 2026

Dealership Rating

Employee Rating

I appreciated that Highland Park Ford Lincoln proactively called me to fix a recall. I appreciated that the dealership drove to my house to install the fix for the recall. Chris Fanella arrived on time and k called me to fix a recall. I appreciated that the dealership drove to my house to install the fix for the recall. Chris Fanella arrived on time and kept me informed about the progress of the fix for the recall. I will be happy to use this dealership again in the future. More

by DANREIMANN304

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 06, 2026 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2026

Dealership Rating

Employee Rating

I was very happy that the serviceman came to our home. He was on time, polite and efficient. He was on time, polite and efficient. More

by Electric Evanston

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 04, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2026

Dealership Rating

Employee Rating

Service at the house is great and super easy. I would recommend it to anyone I would recommend it to anyone More

by ROB@HPOLIAN.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 04, 2026 -

Highland Park Ford Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 28, 2026

Dealership Rating

Employee Rating

I was able to stay home and have service come to me Quick, efficient, easy Quick, efficient, easy More

by SAMSIMONIS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Mar 04, 2026 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 27, 2026

Dealership Rating

Employee Rating

Very good service in maintaining,always good. . is very recommended for friends and family. Thanks . is very recommended for friends and family. Thanks More

by PATRICKSIGNATURELIMO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Fanella, Gavino Mora

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Mar 03, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any further questions, please don't hesitate to reach out!

February 26, 2026

Dealership Rating

Employee Rating

Matt Price and Chris Fanella did a great job,Always the best!Thank you so much best!Thank you so much More

by MARIANAARMAS210

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt Price , Matt Price

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Mar 03, 2026 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 22, 2026

Dealership Rating

Employee Rating

Professional told me what they had to do and Chris kept me informed. Would definitely come back. Thank you! me informed. Would definitely come back. Thank you! More

by Arskiangelo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Feb 25, 2026 -

Highland Park Ford Lincoln responded

February 21, 2026

Dealership Rating

Employee Rating

Took excellent care of me Very happy and will recommend them to others Top notch them to others Top notch More

by howard16

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella

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Feb 22, 2026 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

February 13, 2026

Dealership Rating

Employee Rating

Always number #1 Work done on time in good hand with professional technical team members. professional technical team members. More

by Zahid Syeed

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick, Rocky Fanella, Gavino Mora

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Feb 17, 2026 -

Highland Park Ford Lincoln responded

Hi Zahid, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!