Chris House | Page 4

The service was just ok. There were donuts donated for snacks. But no napkins to eat them with. Had to request. Also, the seating/waiting area, was practically full. My dri There were donuts donated for snacks. But no napkins to eat them with. Had to request. Also, the seating/waiting area, was practically full. My driver’s seat was adjusted, but not returned to my original seating position- seat distance from pedals. After 15 years living in the RoK (Republic of Korea), driving 2 Hyundai’s and having had one prior to moving to Korea, I am familiar with Hyundai cars and the company. Hands down, the Blue Hands Service centers in Korea were extremely professional, friendly, very helpful and accommodating . The waiting areas were comfortable to wait in, the service was very good. I was ALWAYS treated with utmost respect, 1000% effort made to satisfy my needs as a Hyundai vehicle owner/customer. Perhaps some on-site observation or Korean hands-on training, or REVIEW OF BUSINESS ETIQUETTE is necessary to instill Korean-style professionalism in the dealership ‘s employees. I spoke with other customers in the waiting room as well and learned about their likewise /similar DISSATISFACTION with the Hyundai service at Southern Hyundai. This may be a harsh review. I would like people to treat me the way they would expect to be treated if they went to a car dealership for say a Mercedes Benz or a Porsche. Satisfied customers will introduce more people to the company if they feel valued and important. Otherwise, when they replace their car, they will look for a different brand of car, with better service etiquette from heir dealer. I expect more from Hyundai. Why are there only male reps there? No females working? More

by Hapina Verified Customer Verified Customer

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It was performed in a timely manner and completely satisfactory and perfectly done as usual. satisfactory and perfectly done as usual. More

by blanche4u4@verizon.net Verified Customer Verified Customer

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Excellent staff, they work as a cohesive unit to resolve issues. They completed my task quickly, very please with the results. issues. They completed my task quickly, very please with the results. More

by YOG22U Verified Customer Verified Customer

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Thanks for everything and great service always very nice I would definitely refer family and friends I would definitely refer family and friends More

by ROLANDA77.RR Verified Customer Verified Customer

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Southern Hyundai Newport News is easy to make appointments with. Once at the service, it’s always a quick check in and usually a quick wait. appointments with. Once at the service, it’s always a quick check in and usually a quick wait. More

by KDHUGHES71 Verified Customer Verified Customer

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First service went just fine. About 45 minutes in and out. Scheduling took about two weeks out for first appointment but at that point they were also wide open. About 45 minutes in and out. Scheduling took about two weeks out for first appointment but at that point they were also wide open. More

by Bobshaw223 Verified Customer Verified Customer

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Southern Hyundai is a pleasure to deal with . My service advisor Chris has always been up front and lets me know about any issues. My service advisor Chris has always been up front and lets me know about any issues. More

by HYNINNIE Verified Customer Verified Customer

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Excellent on-time service as usual. Courteous staff as always who provided timely updates on the progress of my service requirements. Courteous staff as always who provided timely updates on the progress of my service requirements. More

by LONDONSPURS Verified Customer Verified Customer

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Thank you Chris for getting our car done so fast. Thank you again for your help. Thank you again for your help. More

by BDURBEN410 Verified Customer Verified Customer

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Service Department is terrific, especially Chris. They never push unnecessary repairs like other dealerships. I have all my required service done at Southern because they've earned my trust. They never push unnecessary repairs like other dealerships. I have all my required service done at Southern because they've earned my trust. More

by LJBROOKSVA Verified Customer Verified Customer

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