Chris Meadows

Lithia Hyundai of Reno responded

Dustin, Thank you for taking the time to share your feedback and for being a repeat customer—we do appreciate your previous business. We’re sorry to hear that this visit did not meet your expectations. Many of our vehicles—especially high-demand models like the Santa Fe Hybrid—are advertised with aggressive, market-based pricing that is already deeply discounted, and in those cases the online price is intended to be our best, up-front price rather than a starting point for negotiation. We understand, however, that the way this was communicated to you did not meet your expectations, and we regret that. More importantly, we want to be very clear: we do not tolerate disrespectful or discriminatory treatment of any kind. Every customer deserves to be treated with courtesy and professionalism, regardless of gender, background, or ethnicity. If your experience did not reflect that standard, we take that extremely seriously. Your experience has been shared with our executive management team, and you may be receiving a call regarding it. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached at the email and phone number below. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno SRobert@lithia.com 775-682-3352

Lithia Hyundai of Reno responded

Kristina, thank you for sharing your positive experience with Dan and Chris! We appreciate the trust you've placed in our team. Enjoy your new ride, and we hope to see you again at Lithia Hyundai of Reno!

Lithia Hyundai of Reno responded

It's awesome to hear that Josh and the team made your experience easy and transparent! We appreciate your business and your feedback. See you next time at Lithia Hyundai of Reno!