Chris Otto
Chris Otto at Otto Cadillac

Chris Otto | Page 6

President

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
134 Reviews
4.9

134 Reviews

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134 Reviews of Chris Otto

March 24, 2023

Dealership Rating
Employee Rating

The service department was very quick at getting me back on the road during a snowstorm More

by car3cml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young , Dawn Crossley

March 21, 2023

Dealership Rating
Employee Rating

Great service department. Professional and knowledgeable. Have been doing business with since 2003. Also great sales department. Well managed dealership. More

by DMPRC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Steve Lemon

December 05, 2022

Dealership Rating
Employee Rating

Friendly, clean environment. Service is excellent. Trustworthy will always recommend Otto. Salesman Steve Lemon is great also. More

by ams716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon, Bill McLean, Roger Prentiss, Amber Young , Dawn Crossley, Jeff Wright

October 01, 2022

Dealership Rating
Employee Rating

I’m 56 and have bought several cars. Otto by far is the best dealership I have ever done business with. Their sales department is top notch and so is the service department. I would high More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese, Roger Prentiss

September 19, 2022

Dealership Rating
Employee Rating

Very professional. Went above and beyond to take care of my concerns. Was very pleased with outcome More

by nickuzzo32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Dan Zukowski, Roger Prentiss, Amber Young , Dawn Crossley, Jeff Wright

September 02, 2022

Dealership Rating
Employee Rating

Been waiting almost 2 weeks for Amber to get back to me on ordering parts for my Saturn Sky Redline. I have called twice asking for a simple callback for a status update if parts were ordered, can’t get pa More

by psomers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss, Amber Young , Melissa and Bill are simply the best to deal with.

August 22, 2022

Dealership Rating
Employee Rating

I have been a customer of Otto Cadallic for 9 years. The entire staff, from the owner to the service dept are the Best. More

by vevan62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Jeff Wright, Ian

July 02, 2022

Dealership Rating
Employee Rating

Car looked like it was readied for resale. Very pleased with the detail service. Thanks. More

by mickdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

June 30, 2022

Dealership Rating
Employee Rating

Jeff, the sales manager or consultant whatever, tried to sell me warranty after warranty that wasn’t needed, and after I put my deposit down with the fabulous salesman Dan, Jeff called and harassed me after More

by Newk13$
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ian Maher, Dan Zukowski , Jeff Hannagan

Jun 30, 2022

Otto Cadillac responded

Hello and thank you for taking the time to send your feedback to your recent car buying experience here at Otto Cadillac. I am sorry to hear that you had a less than desirable experience while you were here. One of the things we do as part of our sales process is offer warranties and insurances on new and used vehicles. This gives our customers an opportunity to have peace of mind knowing that if their vehicle ends up with a cosmetic blemish or mechanical failure, it is covered. Not everyone needs or wants these products but it is normal protocol at every dealership to offer them. I hope that you are enjoying the vehicle and if you have any questions or concerns, please call me at the number below. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 22, 2022

Dealership Rating
Employee Rating

Very clean dealership. The employees are very professional and courteous. Scheduling an appointment was extremely easy. Communication top notch. More

by Lap415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Declan Cohen, Ian Maher, Bill McLean, Roger Prentiss , Andrew Askew, Melissa D'Errico, Jeff Wright

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