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Christian Holmes
Christian  Holmes, Service Concierge, Heritage Subaru Catonsville
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Christian Holmes

Service Concierge

Heritage Subaru Catonsville

6624 Baltimore National Pike
Baltimore, MD 21228

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3 Reviews of Christian Holmes

November 25, 2017

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"Excellent Experience"

- thisisdumb

As always, bringing my car in for service is always an unexpected pleasure. Who would have thought that getting a car serviced could actually be enjoyable. The staff is almost "overly" courteous and respectful. They always open doors, and are extremely polite and accommodating! Most of my interaction is with Lejuan Robinson, who is so friendly and professional! She always pays attention to detail and makes sure that all of my needs are met. She is a welcomed face whenever I come there and is an asset to the dealership! Her professionalism is a tribute to her, as well as the obvious good management and high expectations the dealership has for their employees.

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Yes

Other Employees Tagged: Lejuan Robinson

Feb 17, 2018

Heritage Subaru Catonsville responded

Hi. We are glad to hear that you were happy with Lejuan Robinson's service - that kind of feedback can go a long way. Heritage Subaru Catonsville appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Heritage Subaru Catonsville.

October 22, 2017

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"Last minute, unexpected service"

- Nathan

I was in town for only a couple of days and was trying to help my son with an urgent AC issue while he was at work. I had set up an appointment from out of the town before flying to Baltimore. "Central booking" through another Subaru dealer had failed to get the 4:20 appointment on the schedule at Heratige Subaru Catonsville. When I showed up, they had NO idea who I was and could not understand why an appointment would have been made for AC service when their techs were on duty only until 5:00pm. BUT... they squeezed me in anyway and were extremely accommodating. Got the job done and were an absolute pleasure to work with. BTW, while waiting, I contacted the dealer who had (supposedly) set up the appointment and learned that it was, indeed, their error, not mine or Catonsville's. Christian Holmes and Lejuan Robinson were great!

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Yes

Other Employees Tagged: Lejuan Robinson

Dec 12, 2017

Heritage Subaru Catonsville responded

Greetings Nathan! Thank you for stopping by Heritage Subaru Catonsville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

September 22, 2017

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"Wonderful people in Service Dept."

- Joseph Longo

The Service Dept. was absolutely fabulous.. They were very friendly and professional. Couldn't have done more. The only downnote was $90.14 for an oil change and rotate the tires, in my estimation was excessive. The people were - the price was excessive.

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Yes

Other Employees Tagged: Jennifer Cahill , Can't remember all the names-sorry. They were all very attentive and great.

Oct 18, 2017

Heritage Subaru Catonsville responded

Good afternoon Joseph! Thank you so much for your kind comments. Heritage Subaru Catonsville is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again Joseph for the highly praised review.

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