Christopher Kite

Incredible service by all of the sales finance and the entire dealership helped along the way entire dealership helped along the way More

by JONATHANNAJJAR Verified Customer Verified Customer

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I took my truck in to have 2 recalls taken care of. I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock a I called the service department around 11 this morning and scheduled an appointment for 12:30. The person on the phone said the parts were in stock and i would be done by 4pm. When i got to the dealership and checked in at 12:10 the service advisor Anthony told me he shouldn’t have said that but he would double check to make sure the parts were there so it could be done same day. Before he sent my truck to the back he confirmed yes we have the parts in stock and we can get it done. I sat in the waiting area for nearly 2.5 hours only for Anthony to come out and tell me sorry we don’t have the parts we’re going to have to order them. The other recall was a software update that would take them another hr to an hr and a half to complete. I’m now extremely upset because they have completely wasted time and when i asked the service advisor why he said they had the parts if they didn’t and why it took this long to tell me he argued with me and told me he never said that. His response to the time was well they just got it to the back 2.5 hours later. I told him I’m not waiting another hr and a half to do the software update after waiting this long and completely wasting my time. A dealerships service department is a direct reflection of their sales department. If they can’t respect your time and repair the vehicles like they should don’t let them fool you into spending your money purchasing a vehicle that they’re not going to stand behind when you need them! More

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Highly recommend. Great staff. Always helpful and thorough. Davis has always helped me and is the best person to work with Great staff. Always helpful and thorough. Davis has always helped me and is the best person to work with More

by juniior.penatlk Verified Customer Verified Customer

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The service is excellent. The staff is helpful and friendly. It was easy to schedule the service. The staff is helpful and friendly. It was easy to schedule the service. More

by lihaizhou2005 Verified Customer Verified Customer

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Service Team is un-matched here, don’t want to name anyone because I’d have to list everybody and that’s a lot of people! The parts team is also fantastic. Shout out to Alex! anyone because I’d have to list everybody and that’s a lot of people! The parts team is also fantastic. Shout out to Alex! More

by Cwilson21398 Verified Customer Verified Customer

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Davis was exceptional, had me in and out in no time was very professional, and took care of me! very professional, and took care of me! More

by brandongrover01 Verified Customer Verified Customer

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I can’t say enough about John’s customer service,for I am in the customer service industry as well.I look forward to working with John in the future.Thanks so much for making my service work as seamless and in the customer service industry as well.I look forward to working with John in the future.Thanks so much for making my service work as seamless and effective as possible! More

by TEXASRICK38 Verified Customer Verified Customer

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I only use Frisco for my service. Of my Ram 1500. They know my truck . Of my Ram 1500. They know my truck . More

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The ONLY reason for 5 stars is Chris Kite! He knows I have been poorly treated in the past by other CDJ dealerships in the area. He is very much aware of my many negative past experiences and He knows I have been poorly treated in the past by other CDJ dealerships in the area. He is very much aware of my many negative past experiences and made sure I was in good hands with Tech William Mize. (Thank you so much!!!) There was no stone left unturned to be certain I got my Jeep back in a safe driving condition! Thank you! More

by BIGPAWZ Verified Customer Verified Customer

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John Moen and this dealership have always provided exceptional service. Definitely a step above the rest. exceptional service. Definitely a step above the rest. More

by Adam s Verified Customer Verified Customer

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