Chuck Dziak | Page 4

The worst service department experience in my life We bought brand new Subaru Outback 2018 Kelly saleswoman was nice to the point few months later my son went back and he purchased brand new 2019 Subar We bought brand new Subaru Outback 2018 Kelly saleswoman was nice to the point few months later my son went back and he purchased brand new 2019 Subaru Forester Ten months later some Rust start showing on the 2018 outback trunk. took it to the dealer took pictures supposed to call back in two weeks they didn't I called him I talked with Chuck ( service manager))said sorry we can't help you this is between you and Subaru and you have to talk to them (imagine purchasing two cars from a dealer and the first trouble you have with one of them telling you we can't help you) (exact Word)the warranty is not cover that rust and it's between you and Subaru company. Still after I contact with them so many times and write reviews still I didn't get any attention from the dealer or any care whatsoever I am not sure the reason why for a customer purchased two cars and he gets that treatment might be English Second Language OR ELSE????? More

Helpful 1

Report | Print

Great experience I enjoyed working with Gerald and Kelly. This is my 3rd Subaru and forth car purchased from this dealership. I also do all my service there. Chuck an I enjoyed working with Gerald and Kelly. This is my 3rd Subaru and forth car purchased from this dealership. I also do all my service there. Chuck and Collin are great! More

Helpful 0

Report | Print

Great experience! My first Subaru (Legacy 3.6 limited), and the dealership is new and beautiful. My salesman Michael Price was easy going and made the car buying experi My first Subaru (Legacy 3.6 limited), and the dealership is new and beautiful. My salesman Michael Price was easy going and made the car buying experience much more pleasant, he even came to pick me up as I had no ride to get there! Had first contact with the service dept recently, and so far so good! Overall, I highly recommend Gerald Subaru! Oh, btw, the car is fantastic too!! More

Helpful 0

Report | Print

No pressure. Privacy taken seriously. This was my second trip around to this dealer. The first time I was out, I was not looking to do anything other than compile a list of cars I could po This was my second trip around to this dealer. The first time I was out, I was not looking to do anything other than compile a list of cars I could potentially see out of because of my height, which anyone in my situation can attest to, is a real problem with modern car cabs. This took almost a month of my free time across multiple dealers of various makes and models. When I went in to collect data at Gerald Subaru, Paulo greeted me, I told him straight up, I need to just sit and test the cars for vision. He grabbed the keys of various models and we walked the lot and show room while I recorded my data on various vehicles. No pressure to drive or anything. It was a quick trip in and out so I could get what I needed. Comparing and researching prices, features, milage, visibility, size (for me and city manuvering) and dealer bonuses, my husband and I decided on the Subaru Crosstrek as a compromise. But there were requirements. Moon roof would have made it too low for me to fit in the car, I'm also very partial to the black and orange aesthetic. I also needed a specific trim for a safety feature. I had a budget in mind from my research and offers I had to stick to, but I connected with Paulo again and told him that I was looking for. He said he was able to find one car that met my criteria which we had seen online at another dealership through research a while back. Apparently he was able to get that same car (not that I knew that's what he was getting at the time). He did say he needed a deposit though to do it. I was hesitant. I really didn't want to make a deposit on a car I haven't driven or couldn't test drive fully yet. Paulo seemed to think it may be sold be the time I could drive out there though. So, against my better judgement I did it. For the record, I wouldn't do this again unless I was positive this is the car i was getting. Fearing the deposit may have skewed things against our favor, my husband demanded we bring his father because he researches cars extensively and can tell if something doesn't seem right in the price. Come the day I scheduled to drive one, we got to drive the very car I speced. I was happy they had my colors without a moon roof but for a test drive, I could have done any color as long as I could fit and it had the required features. Paulo was wonderful in explaining the safety features, showing us the safety design walking us through the garage. The weather was a disgusting rain / snow mix... Yes... Snow in practically may... But this really let the cars features shine. We saw how safe the braking was, how well the car handled the crazy terrain on the test track with the bad weather. How the eyesight fared in poor weather. It managed expectations very well, and helped us understand what we could expect in real life situations. It did fail one test, it hit a barricade that was designed to simulate a pedestrian. But my brother said when he test drove a 2017 model last year, it failed for him too. Expectations managed, price point and features in mind, the part everyone loves was coming up... Price. I had put down a large deposit already. So after giving my husband's father my budget, and prices for the add-ons we wanted online, calculating taxes and what not, he did his thing. The one thing that really threw off our estimates, was the cost of the dealers package they apply to every car that "you don't want". They are good to haves but absolutely inflate the price to outside of budgets, and not knowing what the costs of these items were, it really threw off our budget. For transparency these packages and prices should be posted online. If my husband's father wasn't there to negotiate, that package would have priced the car out of budget and I may have been out that deposit. In the end, a few of the extra features I wanted I couldn't get because of the dealer forced package. I'll have to find other ways of accomplishing them. Which is sad because I know the items I wanted would have had a higher profit margin for them. I ended up paying about 500 more than I had budgeted without those features and getting one upsell because the price was worth it (protip, get the base dealer maintenance package, this is absolutely worth it after pricing everything out, kudos to Gerald for putting this together) That being said, my research on Subaru showed only one major issue with the cars after a long time of ownership and going specifically to gerald subaru makes it a non-issue with their free lifetime power train warranty. I'm going to chalk up the extra 500 over budget we paid to being this a virtual cost for this extra warranty. It's worth it, even if I have to be super extra frugal for a few more paychecks. When all is said and done, Paulo offered to and let me watch him destroy my sensitive information that wasn't needed, because he knew how much my privacy meant to me. He even blanked out numbers on forms that were no longer needed and was such a stand up gentleman the entire time. If there is one, and only one complaint I had, it would be Paulo knew from our conversations we had a dog and the dealership is very dog friendly! While our dog would have probably not liked it, it would be helpful to know in the future in case we can't find a sitter for him. Maybe it would be more appropriate on the website to see that though. We were at the dealership all day, from 9:30 until about 2 and we live about an hour away. That should speak volumes about how far we were willing to go to give this dealership our business. In the end, do your research, be open about what you need, and make sure you have any estimates you received documented. They will treat you right and really do try to get you what you need. Thank you all for the positive experience and letting me get the first car I've been able to drive in over a decade! More

Helpful 0

Report | Print

Very helpful Michael and the whole team at Gerald made the buying process as painless as possible and helped me secure the car that I really wanted. I would do bus Michael and the whole team at Gerald made the buying process as painless as possible and helped me secure the car that I really wanted. I would do business here again and recommend them to anyone looking to buy a Subaru. More

Helpful 0

Report | Print

Amazing, easy, fun, and fast. High energy fun fast and easy. Treated like family here and not pressured into anything. I would highly recommend this dealership to anybody looking t High energy fun fast and easy. Treated like family here and not pressured into anything. I would highly recommend this dealership to anybody looking to make a good lifetime vehicle purchase. More

Helpful 0

Report | Print

Great Buying Experience I had a great experience with my Sale Associate, Jeffery Walker. Also, the team working on providing me the best deal on my purchase of an Ascent Tour I had a great experience with my Sale Associate, Jeffery Walker. Also, the team working on providing me the best deal on my purchase of an Ascent Touring Subaru. Jeffery and Ricardo plus management were very courteous and never pressured me to purchase. I was extremely satisfied with the customer service, professionalism and quality of the dealership. I am really enjoying my Subaru Ascent Touring. More

Helpful 0

Report | Print

Subaru Crosstrek Love my new to me Subaru Cross Trek. The dealership was accommodating to my needs and responsive to my inquiries. After requesting the service departm Love my new to me Subaru Cross Trek. The dealership was accommodating to my needs and responsive to my inquiries. After requesting the service department to re-detail my car, they did a fantastic job. More

Helpful 0

Report | Print

Only bad experiences I bought my car here 2 years ago. Sales were decent, they did try their usual push of extras etc but I had no issues here. Someone bumped into me in a I bought my car here 2 years ago. Sales were decent, they did try their usual push of extras etc but I had no issues here. Someone bumped into me in a fender bender in my first year, I chose to go to the Subaru body shop to get it repaired although I could have brought it anywhere. After a month of driving the replaced bumper started popping out and wasn’t sitting correctly. I’ve been back 3 times since where the body shop have said they need to order brackets for the bumper etc etc... they would call when they got the parts. I have never received a call back. They took the business did a poor job and never fixed their mistake. I brought my vehicle in for a service on Friday - the service itself came to 480 usd, which I thought was very expensive. I needed to have 2 break pads and tires replaced also - the total cost came to a whopping 1300. I was informed of the ‘worst case’ cost of 1270 to which I said I thought was too much and I would like to shop around - the service assistant said he would work with me on the cost....guess he just didn’t bother. Anyway lesson learned won’t be buying anything else from Gerald be it in service or future vehicles. Terrible body shop and terrible service center More

Helpful 3

Report | Print

Great car and exceptional service I bought a used Toyota vehicle from this dealership and the entire experience was great. John and Jeff were great and sold me a great car that was exa I bought a used Toyota vehicle from this dealership and the entire experience was great. John and Jeff were great and sold me a great car that was exactly what is was looking for. I definitely look forward to buying another vehicle with them in the future, and highly recommend anyone looking for a vehicle to shop here first. More

Helpful 0

Report | Print