"Great Customer Service"
I have bough quite a few cars over the past few years but Kelly Thomas has been the friendliest and most helpful sales consultant I have worked with. She doesn't try to care for her customers, she actually does care for her customers which makes all difference. We had a few minor road bumps along the way during our car buying experience but Kelly helped us navigate them in the best possible way. Everything worked out great towards the end and we are super happy with our sparkly new Forrester!
"Bought a new ascent"
KELLY THOMAS, MIKE OBRIEN, and ANTHONY MAZANY were fabulous as helping me purchase a brand new Ascent! Kelly is a costco rep, which helped me have an easy, no haggle, fair price. They all went out of their way to help me with my trade in and check everything so it would be just right including options and financing. This is my third car from Gerald and my husband has had two others from Gerald, and we keep going back.
After visiting several other dealerships looking for my perfect next vehicle, Gerald Subaru of Naperville was a blessing. At the other dealerships I visited I was lied to by a salesperson trying to sell me something I was not interested in buying. Even going so far as to say that a feature I didn't want was in all models of that vehicle when in truth it was not. And at another I was put under pressure to buy a different model that was not the one I wanted. But then I found my way to Gerald Subaru where I met Kelly. I can not emphasize enough how important it is to me that I feel like my needs are listened to and not feel pressured or rushed into something. I told her what I was looking for and I knew what I was willing to spend. I came away with a great car at a very fair price. It really felt like they wanted to give me everything I wanted, it was honestly the easiest car buying experience everyone should have.
"Great facility but better Sales professional @Kelly Thomas!"
We just got our Forester Touring from Gerald as our Christmas gift for 2018 :). Our experience with Kelly Thomas was amazing, she was very helpful and understanding throughout the process and we did get a good option from Gerald towards the end.
A clean and customer friendly facility which really kept my toddler happy & busy which certainly is a great help through this cumbersome buying process. I would highly recommend Gerald Subaru and more so Kelly!
was fast, friendly and helpful when we picked up our Subaru. She was excited and happy for us and made the whole experience enjoyable. Tim Murray in finance was friendly, knowledgeable and efficient. I was not, however, prepared for the "sell" of additional warranties/insurance. Meeting any of the internet sales reps, S. Cook or M. Gosh--would have been a nice touch.
"Smoothest car-buying experience "
I had a great experience with Gerald Subaru and Kelly in specific!! I actually ordered from another dealership and showed Kelly the order. She was able to sufficiently beat the other dealership’s offer and win my business to order a new Crosstrek! When the car came in, I was afraid that I would sold hard on add-ons and warranties but that was not the case. Kelly and team were very courteous and I was in and out with my new car fairly quickly!
"Great very satisfied!"
Worked with Kelly Thomas on a purchase i was interested in. Kelly made tge purchase very relaxing and stress free, didn't pressure me into anything or suggest anything other than helping me with the car i was inquiring upon. Kelly explained the Gerald warranty which overall is what made me purchase with them. I had questions a few days after i purchased the car and Kelly was more than helpful even on her day off.
"Excellent service and desire to get the right car for client"
It was a pleasure dealing with Kelly Thomas. She was very caring and knowledgeable..She was willing to go the extra mile to please. Great job Kelly!
Great experience overall. Kelly was professional and honest. We agreed on a fair price, she located the car, and everything went smoothly. I would certainly buy from her again.
"Best car purchase experience in years"
Kelly Thomas has been very helpful, knowledgeable and sensitive to our needs . She found the car we wanted and has been great at providing information that will help us enjoy it. Everyone we have met
at the dealership is very customer service oriented and our past experieces with their service department has always been very good.