Clayton Einck | Page 23

Clayton was friendly, and helpful and kept me up to date on how long the service was going to take. The technician also did a good job fixing the oil leak, and cleaned the oil leak up like it didn’t happen, on how long the service was going to take. The technician also did a good job fixing the oil leak, and cleaned the oil leak up like it didn’t happen, which is how my standards would be if I had done it myself. Overall I was very pleased with the service. I just wish the complementary car washes could be brought back with every service. More

by Hunter N. Verified Customer Verified Customer

Report | Print

Clayton was an amazing help and I will be bringing my car back to have it maintained there. Norm Reeves Honda has always treated me like family due to the kindness of Raymond, Charlie and Ivon. back to have it maintained there. Norm Reeves Honda has always treated me like family due to the kindness of Raymond, Charlie and Ivon. More

by Aaron Mendis Verified Customer Verified Customer

Report | Print

Good people very helpful . . kind good service …good place very relaxing while waiting for my car . kind good service …good place very relaxing while waiting for my car More

by David_Sevillano Verified Customer Verified Customer

Report | Print

I had a great experience with the dealership, and especially with Clayton. He has been very communicative and upfront with me. I would highly recommend him n the place. Thank you for keeping things s especially with Clayton. He has been very communicative and upfront with me. I would highly recommend him n the place. Thank you for keeping things simple and transparent. More

by Arin.Official Verified Customer Verified Customer

Report | Print

Service done in a professional and efficient way. Clayton was most helpful and knew his business very well. I hope to continue having him as my service representative. Job was done correctly and in a Clayton was most helpful and knew his business very well. I hope to continue having him as my service representative. Job was done correctly and in a timely fashion. A complementary car wash would be appreciated. More

by Dale.Vandyke Verified Customer Verified Customer

Report | Print

Awesome services n customer support. . have no complaints n will always bring my car in to u for services . have no complaints n will always bring my car in to u for services More

by Loua_Lilio Verified Customer Verified Customer

Report | Print

The service and the people are always great to deal with and I go 40 miles out of the way to go to this location. No regrets and I go 40 miles out of the way to go to this location. No regrets More

by amymay128 Verified Customer Verified Customer

Report | Print

I have had three Honda Accords and always have had them serviced at Norm Reeves Huntington Beach. Great customer service! serviced at Norm Reeves Huntington Beach. Great customer service! More

by Dcollide11 Verified Customer Verified Customer

Report | Print

When I first brought my car in, my regular Service Rep was gone on vacation. So Clayton, was going to help me out that day, but it was going to take the next day to get started on it because I brought th was gone on vacation. So Clayton, was going to help me out that day, but it was going to take the next day to get started on it because I brought the car in late that first day and I understood that. So I was told by Viviana Saenz, that she would contact me first thing in the morning the next day on the progress of the repair. Well, by 1pm, I hadn't heard a word from her, or anyone else, so "I" called in and she wouldn't answer her phone and was bumped over to Tony. Well, at least someone was helping me now, but now I lost a half a day and was told my car couldn't be ready that day, so since it was late in the day I had to scramble to rent a car so I could get to work to work that night. Oh, by the way, Viviana Saenz, NEVER EVEN reached out to let me know the status of my car. And Clayton, put his hopes on her to help him with his customer. So now the next day Clayton Einck, called me for the bad news about my car repair process and then at least my car was on it's way to being fixed. So now two days have been wasted, no thanks to Viviana Saenz... What a worthless Service Rep. So now Clayton, got the ball rolling and Thanks goodness by Tuesday 5 days later, my normal Service Rep, Benito, had returned from vacation, and he and Clayton worked together to get my car back to me after 7 days of working on it. Now, After all that, I need to bring the car back because, since it's a Civic Hybrid, the hybrid part doesn't kick in and work. The IMA battery is good and charging, but won't take over when I stop and a light. More

by Jrander42 Verified Customer Verified Customer

Report | Print

Outstanding, profesional, honest service, I ve been taking my car there since I bought it in 2014. I tried other dealers close to home. Their service did not compare to the Huntington Beach service. taking my car there since I bought it in 2014. I tried other dealers close to home. Their service did not compare to the Huntington Beach service. More

by A.Pope Verified Customer Verified Customer

Report | Print